Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,868 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,868 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“Quick to charge as soon as you put in an order, but not so quick to get your order and to top it off the order was incomplete. Now I cannot reach anyone and the kept my items and my money 😡”

Helpful Report

Posted 6 years ago

“I placed an order on Nov to arrive by the time I had a special vacay. Im in San Diego so my order did come fast but the shoes ended up being wrong size. I had to return. Not only do I have to pay for returns but I also never ever received my store credit. Its been about 3 weeks since I have returned my shoes and it reached their facility Dec 10th and they still yet to contact me. Shoes cost like 49.99 and Im very angry that they took my money and also took my shoes. Just don't seriously.”

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Posted 6 years ago

“My first Fashion Nova experience was great and I thought that I would for sure become a regular customer! It is so hard for me to find pants for my body type and I thought this was the solution. The order fit and came in a timely manner. My second experience was where it went downhill. I ordered 3 items and only 1 of 3 items came and they came about a month later, the delay being attributed to them changing their distribution centers. When I contacted them about my missing 2 items they said that "they were out of stock and that happens when multiple people checkout at the same time". I went online and both items were in stock in the sizes and colors I ordered them in. It took a month of emailing back and forth for me to get refunded on those items. At one point they tried to issue an e-gift card. When I said I wanted the refund refunded to the account I paid with (as a previous rep said I would be weeks prior to my follow-up) they then changed the subject of our correspondence to "escalated refund request". They never truly apologized and kept replying with auto-generated answers and offering me coupons. Rainbow gets a lot of their things from the same supplier. I say go there instead!”

Helpful Report

Posted 6 years ago

“I placed an order on Novembet 22nd and according to the website shipping should happen within 7-10 business days great. I didnt get my package until 12/13 (3 weeks later) and didnt get everything I ordered. Then I followed up and they issued a refund for $12.00 when i paid more then that. Their customer service is awful and i will never be ordering again”

Helpful Report

Posted 6 years ago

“I was shopping at FashionNova for a bout a year. Returning things typically wasn't a problem (if you don't mind paying for shipping and only receiving store credit). Once they started expanding their company they got greedy. I returned items that looked nothing like the images on the website. It didn't mind because I already know their items are a hit or miss. Weeks later and still no credit... NOTHING. I spoke with customer service and they basically couldn't give a S*%T. I disputed it with my bank and got my money back but then they disputed that and it ended up being a long hassle. This company is a COMPLETE SCAM!! I think they became to obsessed with shipping free clothes to influencers instead of handling their pool shipping and customer service mistakes!!!”

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Posted 6 years ago

“SCAMMM! I ordered a pair of pants and they never came and I contacted them twice and they sent an automated email. I have yet to see a refund or the package. DO NOT GIVE THEM A DIME!”

Helpful Report

Posted 6 years ago

“It’s been almost two weeks and I still haven’t gotten a tracking number for my order, but they already took my money. I ordered my dress on the 8th and had a Christmas party on the 15th still haven’t received anything and had to fine another dress. FASHIONNOVA STEALS YOUR MONEY !”

Helpful Report

Posted 6 years ago

“Worst company Ever. I don’t usually do any online shopping especially when it’s not amazon but they kept promoting their Black Friday sale. I ended up purachasing some clothing and they had an andvertisment that said free 2 day shipping over $75 purchase. I spent almost $100 . 2 weeks later I still haven’t received my package and they said it takes 7-10 business days to process the order. I then get sent a confirmation that the package was delivered but never did it show up at my door and they want me to put in a claim with OnTrac and wait another 10 business days. Will never order again . HORRIBLE COMPANY WITH BAD SERVICE. Lesson learned.”

Helpful Report

Posted 6 years ago

“I had picked two day shipping when I purchased my order, almost three weeks go by and I sent an email. No response regarding my order. Tracking delivery, it had said my package was delivered. Which it had not been. I reached out to fashion nova yet again saying my package didn’t come and they sent one response basically saying packages going missing are unusual and to contact the delivery company. WHAT? That was all they could say.”

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Posted 6 years ago

“They shipped to the wrong address and went back to sender. Now I can't get a refund or credit. Be very careful that steal your money.”

Helpful Report

Posted 6 years ago

“I just got Fashion Nova’s Living in a Dream formal dress and I’m IN. LOVE. I was a little nervous it wasn’t going to make it in time by NYE and it did. I have gotten so many Fashion Nova dresses for special occasions and they are truly the best at making a statement and hugging every curve! The last dress I ordered before this never made it to me in time, because they were moving to a new distribution center, so I was bummed about that. But I did receive a full refund. I think they DEFINITELY need to work on their customer service, as I’ve read so many people not receiving anything from Black Friday even. It’s very hard to get in touch with their customer service center... hopefully they work on that, as well as their inventory on their website. I would say if you want to order, try not to order a ton of items at once, order a month in advance just to be safe, and steer away from popular times of ordering. The only reason I’m giving them 4 stars is because their clothing always makes me feel so confident!”

Helpful Report

Posted 6 years ago

“On December 10th I placed an order for items I wanted to wear to a holiday party on December 20th. On December 14th, I received an email stating that my items were shipped. On December 17th, after tracking package, Ontrac states that my order was delivered. I still don't have it. Despite sending multiple messages to this company (email, IG, FB) no one has bothered to respond. How are they selling clothes and not have a phone number dedicated to respond to customers concerns, complaints etc. This is extremely poor customer service but, I guess you get what you pay for as the clothes on this site are extremely cheap. This is my first time purchasing from this company, never again!!”

Helpful Report

Posted 6 years ago

“I am Very disappointed. It took me 5 weeks to get my order back. The clothes were cheap- and don't see fit. I don't like the fact that there is no customer service you can speak with.. I can't even send the clothes back because it says the receipt they put in the bag say final sale”

Helpful Report

Posted 6 years ago

“I made on purchase online dec.2nd 2018in the amount of $132.93only thing i have is a order confirmation thats it.I emailed only automated email responses the 1-800 number is bogus i cancelled on dec.9th they emailed me on the 15th stating the system didn't receive my cancellation so basically there gonna make me take this purchase that as of today the18th has no shipping or tracking number yet or i have to take there e-gift card which means credit for there online store that i don't want i want my money the same way they took it.Long story short i filed a complaint with bbb and by the looks of it I'm not the only one i also filed a dispute with my bank and filed a complaint with the federal trades commission anyone on here can file with federal trades they are for us consumers i hope everyone fashionnova scammed will get there money back.”

Helpful Report

Posted 6 years ago

“I made an order in November for more then $100 and I have yet to receive my order. Sad part I ordered dressed for my Christmas party but since I didn’t receive it I had to scramble to look for a last minute outfit. Never again. I should’ve read the reviews before ordering.”

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Posted 6 years ago

“Really disappointed with Fashon Nova! I always shop at Fashon Nova, but this time i returned an item and it was delivered on 12/04/18. They say it takes 5-7 business for a refund credit to be issued yet I’ve been waiting more than 10 business days! I’ve sent numerous emails and only get an automated response, yet I know they read the emails because they ask to not sent multiple emails! I try to get through customer service but sends right away to the voicemail. I have some items in my cart, been waiting to purchase! Very upset and disappointed!”

Helpful Report

Posted 6 years ago

“So I placed an order on 12/4/18. I finally received my order today on 12/18/18, opened my package and guess what... it’s not what I ordered!! I ordered a whole body suit. I got a pair of xxl basketball shorts. I’m so livid. Worst company ever. Save your money and shop else where!!!”

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Posted 6 years ago

“Still haven’t received my items it’s been 20 days never will I order from here again”

Helpful Report

Posted 6 years ago

“I ordered my items in mid November 2018. Fashion nova charged my credit card the day after I placed my order. I received my package about three weeks later. As I looked through my items, I noticed two things were missing. I immediately tried to contact fashion nova via phone. The phone number provided online sends you in circles. You push 1, 2 or 3 based on your needs, and it’ll send you to a message saying you need to call back during business hours. I WAS calling during business hours. It was frustrating, so I decided to email the company. They respond with a generic email immediately. All I want is my refund for the two items that they did not put in my order, however they charged my card for them. I SPENT $200! After weeks and weeks of me trying to reach someone, I finally get an email today saying “your items were delivered, check with your neighbors” It is infuriating because that is not why I am contacting fashion nova, I want my refund. I cannot get a hold of a human person on the phone, and the emails are going nowhere. They need to either for fill my order, or give me my refund. This is the worst experience I’ve ever had ordering online through any company. It’s been over a month, since i ordered and I can’t get a straight answer regarding my money. I want my refund. This is the worst experience I’ve ever had ordering online through any company. It’s been over a month, I don’t have my items, I don’t have my refund, and fashion nova will not respond. I highly recommend staying away from this company. I will never spend another dime here. I know I won’t put them out of business by keeping my money away from them, but for anyone who does research before ordering through this company, BEWARE!!! It’s like playing roulette, you never know what you’re going to get. They did not hesitate to take my money, but they are certainly hesitating to refund it, or provide me with what I ordered. Customer service is POOR!!”

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Posted 6 years ago

“I Order On December 16 201& And I Got My Order in 3 days So Happy I☺️I Highly Recommend .”

Helpful Report

Posted 6 years ago

Fashionnova is rated 2.0 based on 2,868 reviews