Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,857 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,857 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fashion nova customer service is inexistente. They are the worst fashion brand out there. Useless”

Helpful Report

Posted 2 years ago

“Absolutely hate fashionnova and they’re customer service, nice clothes but no refunds, exchanges only and you have to pay for the return shipping. My package said delivered and I reported it to the carrier they said it was lost on their end but since it said delivered it was none of their concern. Really hate them honestly and barely shop there unless it’s an allbsolute must have”

Helpful Report

Posted 2 years ago

“I reached out to Fashion Nova about their carrier said they delivered my package to the leasing office...but my office say they have not received anything. They sent me a general email saying that my package was delivered on this date and check my neighbors and carrier (mind you this is their carrier of choice...LSO) and good luck locating my package. I will not be ordering from them again, never had a problem before but this experience has changed my mind.”

Helpful Report

Posted 2 years ago

“I had never purchased from them before but saw them advertised a lot on social media. My first thought was their promotions never materialized or were a bit deceptive. I hit the bullet and took advantage of a sale and purchased 4 items. Items took a very long time to arrive and 2 out of the 4 do not fit (smaller than their size char indicates), 1 Fits great but looks nothing like the outfit does online and the last one is so difficult to put on and take off you literally need someone with you. Decided to try and return 3 out of the 4 but I’d have to pay for shipping to return them and they don’t even issue refunds. I’d be stuck having to buy more stuff from them even though I would probably never shop heee again. Customer service is non existent.”

Helpful Report

Posted 2 years ago

“I placed an order that the delivery service confirmed that they took to the wrong address and was unable to retrieve it when they went back. Fashionnova keeps saying they confirmed my order was delivered to me, but ONTRAC says they were never called by Fashionnova because if they were they would get the report. I forward the email to Fashionnova that they sent me that says as much and says Fashionnova should reimburse me, but they won't even contact ONTRAC and refuse to reimburse or credit my order. This is HORRIBLE and i will not let it go!”

Helpful Report

Posted 2 years ago

“The worse company ever!! I already had a bad experience with them last year. But this time I ordered about 20 items since 30/11 and received only 3 of them Today the 12/15 (which is 2 weeks later). Where are my other stuff? When I want to cancel the order they only offer to email me an e-gift card once they receive the package back. This is a big scam.”

Helpful Report

Posted 2 years ago

“Ordered on Nov.25th, selected standard shipping because it said 3-7 business days. Almost 3 weeks later and still no delivery. My delivery estimate also went from December 2nd to December 13th. And now it’s been “in transit” lost and not a single update on the tracking page for over 8 days. Iv sent COUNTLESS emails with the same flippin questions and it’s always some stupid automated “typed out response” or some $7 gift card. I never get my actual questions answered and I’m leaving the 19th and I need my stuff for this trip… it went from “3-7 business days” to 16 days and counting with zero updates. Like I don’t even know where my order is lol… REDICULOUS.”

Helpful Report

Posted 2 years ago

“They literally took 2 weeks to deliver my items. When reaching out to their support team all they did was lie on the dates and did nothing to accommodate the matter. Still to this date haven’t received my order. Very displeased!!! Shein would never!!!!!”

Helpful Report

Posted 2 years ago

“Placed an order on 11/26. It finally shipped on 12/04. The company they are using for shipping is GLS. I received a message on 12/05 saying my packages were delivered. I knew that was not the case, as I am the manager of my building and no deliveries were made by that time in the morning. The photo of the "delivery" is on the ground outside of some rundown house with bars on the windows, not an apartment building. I live in a large apartment building, which is why I provided my apartment number. When you google the address I provided my building is the only place that shows up. Fashion Nova will not provide any kind of update or help until it's been 72 hours. I have already waited weeks for my package and now I'm being told there's nothing they can do. The emails are all computer automated, and there is no number to call. This has cost me over $200. The delivery company is also giving me the runaround and both FN and GLS keep telling me the package was delivered. I have spent thousands of dollars with this company in the past, and this is insane that they won't do a single thing but take your money and ignore you. They say they are not responsible for packages that are stolen or picked up by someone else, however the awful delivery company THEY decided to use DELIVERED IT TO THE WRONG PLACE...and somehow that's MY fault? This needs to be fixed immediately.”

Helpful Report

Posted 2 years ago

“Fashion nova uses LaserShip and they are thieves they will take a picture of your package as if they delivered it but they really steal and fashion nova will not except responsibility . I will never shop here again they are all thieves.”

Helpful Report

Posted 2 years ago

“This is crazy how fashion nova has so many bad reviews. I use to order from this company a few years ago and never had a problem until now. My package was suppose to be delivered Wed on the 30th and I kept checking the tracking on the website and it kept saying TBD. I email the company and they said that the oder has got lost in transit and said a few time that it's not there fault that's the delivery fault. I asked for a refund since my package didn't get delivered and I never received it they say your refund is put in what 5 to 7 business days to receive your refund smh won't order from this site again.”

Helpful Report

Posted 2 years ago

“Missing order o well Fashion Nova will not replace or refund your money so please be aware.Customer never right”

Helpful Report

Posted 2 years ago

“Worst customer service. They are a fraud they do not refund when you ask for a return they give you gift credits. The delivery dates are not accurate and no support is received”

Helpful Report

Posted 2 years ago

“Terrible customer service! Tried using the 40% discount several times, none of them worked! No one responds to emails either! Absolutely terrible service! Probably will never shop there again! Still no response!”

Helpful Report

Posted 2 years ago

“Do Not I repeat Do Not order from Fashion Nova, their customer service is the worst.. I’m telling all my family and friends and whoever will listen to not purchase from this Company. Any company that doesn’t have a way to speak with a live person does not value you. I never received the merchandise and the store credit code they issued does not work. The reply I received was to clear cache, use another browser or use another device. Really but I tried all these things and to no prevail the code still doesn’t work. This has been going on for over a month and now no replies. Us as customers need to stick together and show them this is unacceptable business, when their sales are low they will eventually get the picture and make changes. They have lost my business for sure.”

Helpful Report

Posted 2 years ago

“I never Ed received my boots ordered. The picture displayed by carrier was to the wrong door. It wasn’t my door I sent a picture of my door clearly showing my door had my apartment # I placed above the doorbell and no mat like their picture had. I was told wait 3 days for it to possibly show up. Then after the 3 days to kick rocks call the police on your neighbors for what it was the carrier’s mistake. I’m out the boots and money . Really all I did was support their business by making an order and this is how I and you will get treated if there are any issues.”

Fashionnova 1 star review on 17th November 2022

Helpful Report

Posted 2 years ago

“Fashion Nova will charge you for overnight delivery and your items come days later. and i sent item back on 11/03/2022 i have receipt that they receive them and i have yet to be issued a credit. i was told 5 to 7 days it's been two weeks. i sent several emails Nothing”

Helpful Report

Posted 2 years ago

“I placed an order and paid for one day delivery. Package was not delivered to UPS on time by fashion nova. I wasn't home to accept the package because I was traveling and I let fashion nova and UPS know. Asked for the package to be returned so it's not stolen. When I finally heard back from fashion nova, they did not address their shipping mishap, basically made it seem like it's my fault that the items did not arrive on time and had to be sent back. I offered to pick up the items early from UPS location, but UPS couldn't give me that option. Basically I paid over $160, received less than that they wouldn't refund my shipping fee and gave me a store credit that I can ONLY use at Fashion nova. If that isn't stealing, I don't know what is. If you can not guarantee you'll ship items to your customers on time when they pay for shipping, do not advertise as such and take their money and for God's sake, if you don't want too lose more customers explore other options for refunding people their money, that's good customer service.”

Helpful Report

Posted 2 years ago

“DO NOT ORDER FROM FASHION NOVA IF YOU WANT A REFUND FOR A PACKAGE NOT RECEIVED. YOU'VE BEEN TOLD! I can't believe how many complaints for no delivery since the last year I have come across on different sites for Fashion Nova. You should never order from a company that does not offer refund or resend items if a package is not delivered at no fault of yours. My daughter placed this order. I was home all day and status said delivered, to who? I looked up the reviews for LSO (their delivery company) and bad reviews with a 1 rating. These companies are out here taking our money by not delivering our items. No customer service number or any way to get your money. They just lost a customer. Will try to dispute through my daughter's credit card. Goodbye Fashion Nova, my daughter will be shopping elsewhere. She spent a lot of money with ya'll and she is only 15. We will be spreading the word about the delivery policy. It's just a way to get free money saying item delivered when it was not. There is no way a company should have this many delivery complaints without the item being delivered. SCAMMERS!”

Helpful Report

Posted 2 years ago

“Same issues as everyone else. Ordered shoes for a wedding, they came in a timely manner and they are honestly super cute. However, they don’t fit correctly. Anyways, I spent $28.06 on them. I go to start a return online and it gives you 2 options for return. Option 1: pay for a shipping label for $3.99. Option 2: find your own post office and deal with it then. So I just clicked the 2nd option to see what would happen and then there was no way to go back. Not to mention the estimated refund was only $19.99. So I go to my local post office they tell me it is going to cost $17 and some change to ship them back. So I’d get a total of $2 back? So I emailed them, they said there is nothing they can do. Keep the shoes , no refund.”

Helpful Report

Posted 2 years ago

Fashionnova is rated 2.0 based on 2,857 reviews