Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,865 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fashion nova costumer service is trash! I never received my package or my money back.”

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Posted 4 years ago

“Worst company to deal with. I paid 25$ for express delivery for something that cost 15$ i wqs suppsied to received in 3 days never receive anything when contacted they took forever to reply and this is why they said without even solving the issues Hello NovaFam Dan, Due to an overwhelming response, you may have noticed a delay in our response time. We are working diligently around the clock to address your inquiries and concerns. We apologize for any inconvenience that this may have caused. If your inquiry has not been addressed, please contact us again and we will get back to you as soon as possible. We appreciate your continued patience while we attempt to answer your questions.”

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Posted 4 years ago

“I sent an email a week ago and still no answer. I work in customer service and this is unacceptable! I’ve experienced this before and still decided to give them a chance. But I’ve learned my lesson. Never purchasing again!”

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Posted 4 years ago

“To start off customer service is trash nobody will answer your call or email. I placed a purchase and did not receive a confirmation number but they took the money out of my account how does that work ?”

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Posted 4 years ago

“The lack of regard for customer satisfaction is horrific at Fashion Nova”

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Posted 4 years ago

“Fashion Nova is garbage when it comes to customer service. I sent a few pairs of jeans back and it was over two months before I received my refund/credit. Now I'm having issues again. I placed an order 6 days ago and paid to express shipping and I still haven't received my order. I'm so over these ppl. No I gotta act a food just to get a human person to respond to my email.”

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Posted 4 years ago

“Item never arrived, never heard back from customer service despite 6 separate emails! So lost out on the clothing and my money!”

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Posted 5 years ago

“Ordered my daughter some clothing for her 16th birthday .... I ordered these 9 weeks ago & the tracking has not updated, the items have never arrived. I have emailed customer services 6 times over the space of 9 weeks and had no reply what so ever ....I have lost out on the clothing and also a lot of money which as a single parent took me months to save!”

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Posted 5 years ago

“Horrible customer service. Charged $300 and not given my purchase. It says order does not exist. This type of service should be taken to the media.”

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Posted 5 years ago

“Wish I could give zero stars. Customer service is disgusting. I’ve been waiting two weeks for an order which I did not receive. Upon tracking it said that the package was unable to be located. I immediately called Fashionnova to inquire about the lost package and the first thing the customer service rep did was offer me the shipping company’s number (Lasership). I then went on to explain that I had already contacted the shipper and was informed that the package was lost. She proceeded to tell me that she was unable to assist and an investigation would have to be made. At this point I requested to speak to a supervisor/manager. I was placed on hold for over 15 minutes. When the “supervisor” came on the line I proceeded to tell him how dissatisfied I was with the length of time I’d been placed on hold. He refused to give me a chance to speak and kept speaking over me. When I was finally able to speak he informed me that in no way would I receive a refund even if I had not received said package. He said that on his end he can see that the shipping company placed the item on hold but that a refund would still not be issued. He said that the company would have to file a claim and investigate what happened to the package. I requested to speak to a manager at this point and he said that he was the highest person available and no one else would be able to assist me. I find it very unfair that I am unable to receive a refund for items I did not receive. He didn’t even offer store credit (which I don’t want). Just said that a refund will not be issued. Buy at your own risk.”

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Posted 5 years ago

“I place a order for fashion Nova and my phone got frozen I end up putting the wrong size I send an email right away 2 minutes later and customer service answers me telling me that they can do nothing just wait for the order to arrive and send it back for a credit on fashion Nova gift card .This is ridiculous I receive my order today and I send a email train to exchange the dresses for different size they said no we don't do exchanges”

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Posted 5 years ago

“It’s been almost a month since I mailed back clothes using the mailing label they sold me and it still says tracking “unavailable”. Still no credit and emailing their customer service department gets you no where.”

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Posted 5 years ago

“I made a duplicate order by mistake and was told they can’t cancel the extra order , to make it worse I have to pay shipping and handling fees to send back and not only do they not give a refund they only send a e-gift card so here I am out of my pocket with them I will never order again”

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Posted 5 years ago

“They sent paid order to another province No response Won’t pick up when I call Nothing Scam company”

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Posted 5 years ago

“I have not received my order”

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Posted 5 years ago

“I places my order in may and now, two months later I still haven’t received it. I have sent them a lot of emails and complains but the customer service is so bad. The clothes are bad, the shipping I bad and the service is horrible. I have gotten better products from Wish.com”

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Posted 5 years ago

“I placed an order in May an it was returned, they said they don’t do refunds and would give me store credit, I have been sending emails since then and getting generic responses and no store credit. Customer service is non existent, it’s the first and last time I’m shopping here”

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Posted 5 years ago

“They don't return your credit or money! You return the product and get nothing.so you lose you mony and product..unacceptable. Buyer Beware”

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Posted 5 years ago

“Very very bad customer service! Don’t buy from them, you gonna wait forever and no one answer you to your emails.”

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Posted 5 years ago

“Anyone on here missing a large shipment of men’s shorts? Strange that a company would ship to someone that has never ordered from them before.”

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Posted 5 years ago

Fashionnova is rated 2.0 based on 2,865 reviews