Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,865 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible company. I made a purchase with a 40% discount. I applied the code and the amount with the discount amount was showing in the TOTAL. At the moment of the checkout the charge me FULL PRICE. I filled the Customer Care online form, which is the only way you can contact this company, and they only send an email saying there’s nothing they can do to change the order and offering me 25% discount for my next purchase!! What kind of customer service is that? There’s not even a phone number on the website. The clothes are not good even good quality. It’s like Shein but more expensive snd with WAY WORSE CUSTOMER SERVICE. Don’t waste your money here. You have been warned.”

Helpful Report

Posted 4 years ago

“Horrible customer service. I ordered 2 dresses and applied the discount code, and when it charged my card, it charged the whole amount. I contacted them via email and they said nothing can be done about it. I will never order anything with this company.”

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Posted 4 years ago

“Deliver my overall and respond to our emails...we'v paid please deliver and stop robbing us off...your customer service is disgusting”

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Posted 4 years ago

“Fashion nova your service is pathetic...i have ordered ladies overall which has never reached me yet i have paid..the most annoying thing about you guys is that you not responding to our emails...i have paid can you deliver...it is so very annoying and frustrating If you cant deliver bring back my money”

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Posted 4 years ago

“If I could I even want to give them NO star I've ordered 5 months ago, and never arrived CS always answer copied and pasted Do not waste your money If you want to shop at FN, sis I recommend you to just throw your money away Because Thoese are just same.”

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Posted 4 years ago

“BEWARE1 This company posted a rauddulent charge of $444.43 to my charge card!”

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Posted 4 years ago

“Do not order from this horrible company!!! Ever”

Helpful Report

Posted 4 years ago

“I’ve ordered things off the app an I’ve been waiting 13 days for my packages an am still waiting and it’s pushing back my orders. I WANT MY MONEY BACK NOW !”

Helpful Report

Posted 4 years ago

“No reply from coustumer service, ordered a package to NORWAY. It never came, and i Get no reply on any of my e mails or something. I want my money back!!”

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Posted 4 years ago

“i never recieved my order”

Helpful Report

Posted 4 years ago

“Worst experience ever I never received my order where I spent $107 . They told me they would give me a e gift card, which never came . Don’t waste your time or money !!!”

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Posted 4 years ago

“I ordered some swim suits that didn’t fit me. I returned them and they won’t give me my money back, only an in store credit which I don’t care about because I did not like their clothes. Terrible experience !! Do not buy anything here !”

Helpful Report

Posted 4 years ago

“Obvious duplicate order for $167 shipped. Would not allow return of duplicate unopened package. Only offer store credit. Buyer Beware!!”

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Posted 4 years ago

“Ive ordered from fashion nova before and my package arrived soon! but my last order never arrived, it’s been a month, i’ve already contacted costumer service but they never respond. don’t waste your money.”

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Posted 4 years ago

“I place an order at Fashionnova on 08-11-2020. I suppose to get it on August 17. I haven’t received my package nor any update on the status. I contacted customer service twice which I didn’t get any response. I should have read the reviews before I place my order. Such a terrible experience and I will never shop with them again.”

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Posted 4 years ago

“Ordered my dress a month ago for my formal which is tomorrow n still not here.”

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Posted 4 years ago

“Horrible customer service!! They took my money-lost my order and are refusing to refund me my money.”

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Posted 4 years ago

“this company is scam they will stole your money i make order no refund sent”

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Posted 4 years ago

“Terrible customer service. Atrocious. Argumentative and refusing to give my money back even after reporting them to better businesses bureau. For months I been getting stupid automated messages whenever I try to reach out to them. None of them knows what's going on. I paid for items I never received. Their clothing quality is absolutely terrible and cheap. I will never do business with them again. Do not support this scamming company”

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Posted 4 years ago

“My clothes supposed to arrive on 10 August and now already 4 days after and I emailed several times and have not received feedback. I need my clothing for my birthday. No one seems to answer this issue”

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Posted 4 years ago

Fashionnova is rated 2.0 based on 2,865 reviews