Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,865 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Fashionnova made you happy

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order from fashionnova since I’ve seen it everywhere on Instagram and I thought they had super cute pieces of swimsuit. Very dissatisfying with the return policy service. I’ve been on hold for a week now with a employee was told the most confusing things to return 70$ worth of bikinis the next day they refunded me then two days after the money wasn’t there anymore. I will never associate myself to buy from there ever again. I didn’t buy much because it sounded sketchy a bit. Still completely awful this happened to me and other costumers. Please make your return policy more evident especially for Canadians costumers.”

Helpful Report

Posted 5 years ago

“It’s been 3 weeks fashion nova keeps giving me the run around. They wont issue a gift card or refund my money. The tracking on usps says they recieved my package. So does the website. They are still telling me it’s in transit with no date.”

Helpful Report

Posted 5 years ago

“I ordered twice in the last two month and paid extra for express knowing the COVID would make everything slow. It’s now been two months and 17 attempts to contact them. No responses at all. Basically they kept around $400 and didn’t send product.”

Helpful Report

Posted 5 years ago

“I’ve purchased many items. Vet few decent pieces. Mostly very poor quality. The last purchase the item was extremely poor quality, see through, and threads coming off. It was a dress that practically looked like a rag. I had to pay $8 for a return label. Returns are not free and you only get store credit. Then the post office lost my return. Fashion Nova did not give me store credit for the item bc post office lost package. I was out not only $30 for defective dress I ordered but also $8 for return label. Fashion Nova customer service is garbage.. will never order from here again. So many better stores, even for cheap quick fashion.”

Helpful Report

Posted 5 years ago

“Not Recommended !”

Helpful Report

Posted 5 years ago

“Been a month and haven’t received anything, I ordered 2 sets with fast shipping. Customer service won’t even reply. What a scam. Do not purchase from this money-hungry company. They won’t even refund you or bother to reply unless you’re a celebrity.”

Helpful Report

Posted 5 years ago

“Terrible return policy. You receive in store credit only and you have to pay for shipping it back to them. Won’t be shopping here again.”

Helpful Report

Posted 5 years ago

“They sent me the wrong item. Highly unreliable”

Helpful Report

Posted 5 years ago

“Fashionnova sent me a 50% off + free 2 days shipping coupon, so I went to look at their website and put many items in my cart, but the coupon didn't work at all when I checked out. It's a fraud, right? Just got me to look at their website.”

Helpful Report

Posted 5 years ago

“Fashionnova sent me a 50% discount +free shipping coupon, so I went to look at their website and choose many items put in to my cart, when I went to check out, the coupon does work at all, so it's a fraud, right?”

Helpful Report

Posted 5 years ago

“After I purchased my order of almost 200$ they charged my card and did not send a confirmation email, also there is no order history on my FN account. The only proof the order was made is from my bank. Their customer service is awful and is not even responding. DON’T shop at Fashion Nova.”

Helpful Report

Posted 5 years ago

“Worst sizing, worst service & bad customer care! My bottom pants stitching came after after wearing it for 2 hours at dinner 🙊 Would never buy from this site again! Also took almost 2 months to receive my order!”

Helpful Report

Posted 5 years ago

“I ordered several items and sent back close to $250 worth and nowhere did it mention when I returned items accordingly that they KEPT my money and put it on a gift card. This is the biggest rip off and the worst customer service you could ever imagine! I gave one star because I had to give something. So upsetting!!!! HIGHLY do NOT recommend.”

Helpful Report

Posted 5 years ago

“Price too high for cheap low quality clothing. You can see right through the fabric of an active set I ordered. You literally cannot dry any of the clothes without them shrinking or the stitching coming out. Size charts are wrong. I ordered from fashionnova with hope in a better experience every time but i fooled myself. This is my last time ordering from fashion nova. I guess its fine if youre wearing it once and tossing it afterwards, but other than that its NOT worth the wait or the price.”

Helpful Report

Posted 5 years ago

“There awful never buy bathing suits from here it gives you the wrong size guide and you can’t return it”

Helpful Report

Posted 5 years ago

“I have a holiday coming up in a couple of days or so and i ordered clothes from fashion nova and me i am ocd so i want everything to be perfect also i did the overnight shipping which added more money and i thought it was worth it AND IT DID NOT COME THE NEXT DAY AND EVERY TIME I CHECK MY EMAIL IT SAYS ITS DELAYED WE WILL BRING IT TMR THIS IS VERY IRRITATING AND I WONT HAVE NOTHING TO WEAR FOR MY HOLIDAY AND THIS HAS TO BE THE WORST PLACE EVER TO SHOP THE SHIPPING TAKES SO LONG”

Helpful Report

Posted 5 years ago

“Never received my package for the second time. They just care about the money and don’t care for customers. Worst company to shop at.”

Helpful Report

Posted 5 years ago

“I ordered jeans 2 months ago and they haven’t came.. I wouldn’t trust them if I were you!”

Helpful Report

Posted 5 years ago

“If I could give them no stars I would. I created a return, decided to try and ship it through my own carrier only to find out it would cost $20 to ship back. I saw that they had an option to purchase a shipping label for $7.99. I emailed customer service numerous times, and they just kept sending me the return policy over and over again. Finally got a response of “sorry for the inconvenience but we can not make changes to returns” even though it states in their policy that you can choose to cancel a return if you want. It’s been back and forth for over a week now, so I’ll have to spend $20 just to get a $60 store credit. Then they offer you a 25% off coupon even though their normal sales are 30-40% off. It’s a scam, your money is lost, that’s it. Especially in difficult times like this, they don’t care about the customer what so ever. Please save your money and do not ship at Fashion Nova.”

Helpful Report

Posted 5 years ago

“I ordered jeans from fashion nova and they arrived covered in mould. I politely asked for a refund but instead they said they could only offer gift cards to cover the cost of the item, although this will not cover the shipping costs. The customer service is appalling.”

Helpful Report

Posted 5 years ago

Fashionnova is rated 2.0 based on 2,865 reviews