Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,866 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Me fue muy mal en esta pajina no me devolvieron mi dinero y terminé con una burla de su agente de atención a el cliente diciéndome pendeja, guy la diversion de sus compñeros. Era una clienta de esta empresa y no estoy conforme. Es una falta de respeto para mi como Clienta.”

Helpful Report

Posted 5 years ago

“Era clienta de fashion nova, en mis últimos dos órdenes tuve una mala experiencia. Para resumir ya que es larga la charla en servicio a el cliente puede decir que no me resolvieron nada, en realidad me hablaron siempre de una gif card que no resulta efectiva en la devolución. Y para colmo escucho en el teléfono a una agente de costumers Servis hablar de mi proceso de devolución con otro compañero y se expresa de una manera no apropiada en un lenguaje Hi de subo hacia mi,se refería así esta pendeja no esta poniendo el código .Wuooo me quede muy desanimada en segundo plano no octube ninguna respuesta positiva en general. Creo que ya no haré más compras en fashion nova. No tube una buena experiencia.”

Helpful Report

Posted 5 years ago

“DONT ORDER FROM FASHION NOVA. they stole $200 dollars from me. The pants I ordered were AWFUL quality, & when I tried to return them they took weeks to email me my return label that I PAID FOR. They said return it to the nearest UPS store where I was informed they don’t even accept those packages. I’ve emailed fashion nova endless times, & no response. RIP my $200.”

Helpful Report

Posted 5 years ago

“I never received my order. Requested a refund and I didn’t receive that too. £50 poured down the drain. If I don’t get my clothes or my money I’ll definitely not shop from them again”

Helpful Report

Posted 5 years ago

“The fact that they won’t allow u to change or update an order right after u place ur order is really ludicrous I ordered a dress and realized I ordered the wrong size called the company right away and they had the nerves to say that they can not change a order once the order is placed which Is ridiculous especially if the order wasn’t even shipped out yet and for u to have to return the item if u made a mistake on ur size is just crazy most businesses allow u to change an order especially if the order hasn’t been shipped yet I’m done with Fashion Nova will never order another item again no wonder my friends stopped ordering from them im done will never recommend anyone to purchase anything from them they are the worse when it comes to customer relations which really discourages people to spend their money with this company”

Helpful Report

Posted 5 years ago

“I've ordered from fashion nova now makes my 2nd time. The first order I wasn't completely satisfied with the quality of a few of my items but I said owell whatever. This time around I ordered a dress for Valentine's that was over 100 bucks. Quality was extremely poor for the price so I didn't wear it. I asked for a refund and they absolutely refused and told me that they only do refunds if it's their fault. As if I chose the material of the dress. Pretty much was my fault bc I purchased it and they charge for returning it. I will never shop with them again with hopes that they go out of business bc of their horrible service and quality.”

Helpful Report

Posted 5 years ago

“First time I ordered from Fashion Nova I received the wrong size in a pair of pants and I ordered thigh high boots, first time wearing the boots, the heel broke! Decided to give them another try and ordered some jeans, this is the only reason I gave them 2 stars because their jeans have always been awesome! Ordered regular modest long sleeve body suits for work and apparently the model in their image is wearing it wrong because the neck line is so low its a freakin reverse crop top... cant leave reviews on their website, what a coincidence...”

Helpful Report

Posted 5 years ago

“Ok everyone I’m posting this HORRIBLE experience I had with Fashion Nova!!! I just bought this jumper and wore it this weekend!! I had NO CLUE that there was a HOLE IN THE BUTT!! At this point my husband and I were already out on our date which we were 45mins from home! There was no turning back at this point.. so yes I had to deal with the embarrassment of HAVING A BIG HOLE ON MY BUTT!! I decided to email FashionNova because I figured they would want to make things right 😡😡 since I’ve shopped with them many times before and I this same experience before but didn’t make a big deal of it because I caught it while I was still at home! But unfortunately they Do NOT CARE ABOUT customers feed back or experiences! I’m seriously soo upset with them AND WILL NEVER SHOP WITH THEM AGAIN!! 💕BE FORWORN!! Fashion Nova is horrible!!”

Helpful Report

Posted 5 years ago

“Exactly, what happened to the review bellow attached is what happened to me... This company is fraudulent and false advertisement!!! You are better off going to FOREVER21 and other chains where you can walk into their store and return items if need be... My experience was I ordered a few items and they were all out of stock, instead of refunding my money its put on a online gift card! I used MY MONEY they put on the gift card for a different order and that was all of a sudden out of stock after I ordered it... WELP... They took 1 month switching the delivery dates and it NEVER ARRIVED!!!! NONE OF MY ITEMS ARRIVED as fashion nova exclaimed... The customer service Representative was far from informative and sounded like she needed a hug!! It's simple don't mislead your perspective customers who shop on your site with good intention of spending their hard earned money, when we could go someplace else. I hope this is a learning experience for you, do better in the future. Alexandra Y. “Ordered over $200 of stuff, was supposed to be delivered on the 4, then it said on the 11, now it’s telling me on the 14, so I called today about my order and they said it was delivered on the 4. I NEVER GOT AN EMAIL, A NOTIFICATION, NOTHING! Now they’re telling me I have to fill out a form to claim that it’s missing and that’ll take at least 10 business days, hows that my problem? This is ridiculous, if I don’t get my order or at least my money back, I’m sueing for robbery. This site should be more serious about their customer’s orders not how to make the website and their pictures look better!!””

Helpful Report

Posted 5 years ago

“I purchased an exspensive dress and the stitching has come undone, clearly poor stitching to come undone as I have not even had the dress for a month, and the fact that I have only wore this dress once. When I tried to get a exchanged of a new dress they told me that I need to report the damaged with in 7 days, but I could not report this as it was not damaged to begin with.”

Helpful Report

Posted 5 years ago

“I've bought through them multiple times. This one time I bought 2 of the same body suit, yet they came in made with different type of material. Bogus AF. You can also tell that most of the 5 star reviews are fake by the way they are written... And also copy-pasted by other reviews. Lmao... Petty a$$ company.”

Helpful Report

Posted 5 years ago

“An item was missing from my order and they are not willing to ship the rest or to refund me. What a scam. I see more reviews like that. Visa fraud dispute was field .”

Helpful Report

Posted 5 years ago

“A package arrived to my house opened with half my order missing. I reached out to their customer service, who said they cannot do anything and have to file a claim with UPS. Not only did my package take way to long to be shipped, it came with only half the order in it, when the order was valued at over $300. Will UPS expect my claim? They better because that is horrible customer service Fashion Nova. There should be more support given to customers who have shipping issues, ESPECIALLY ones who purchased high quantities of items. BEWARE of this potential customers, do not purchase high amounts of items because apparently half of it will be lost in transit and Fashion Nova will do nothing to help you other than tell you to file a claim.”

Helpful Report

Posted 5 years ago

“Fashion Nova is a popular site, however it seems like as a company you are ripping your customers off. I had a very important event to attend. I decided to go with fashion nova and purchase my attire. Prior to purchasing I was guaranteed a delivery date of 2.12.20. However on 2.12.20 I received an email stating i will not be receiving my items until 2.13.20. I reached out to customer service and they were horrible and inconsiderate. When a packaged stated expected delivery date we as customers know this is not guaranteed. When informing a customer something is guaranteed this assures this date is promised! False advertisement! Poor service! Never will I order from fashion nova”

Helpful Report

Posted 5 years ago

“Ordered over $200 of stuff, was supposed to be delivered on the 4, then it said on the 11, now it’s telling me on the 14, so I called today about my order and they said it was delivered on the 4. I NEVER GOT AN EMAIL, A NOTIFICATION, NOTHING! Now they’re telling me I have to fill out a form to claim that it’s missing and that’ll take at least 10 business days, hows that my problem? This is ridiculous, if I don’t get my order or at least my money back, I’m sueing for robbery. This site should be more serious about their customer’s orders not how to make the website and their pictures look better!!”

Helpful Report

Posted 5 years ago

“Items were 3 days late first of all. Second, quality sucks. Clothes look they came from a discount store. Third, no refunds!! I didn't read the print saying credit only, so I am returning 5 items all of which are useless to me, and I am going to get a credit to a site I never want to use again???????? Stay clear! Buy from websites that offer refunds! Bad policy”

Helpful Report

Posted 5 years ago

“I wanted to return two pieces of clothing because the fit was too big and everytime I tried a return I would get an error saying I couldn't do it at the moment. I emailed them constantly for two weeks straight and never got an answer so I gave up. It sucks because I had higher expectations but I will never again buy from Fashion Nova.”

Helpful Report

Posted 5 years ago

“My order came late because of an "emergency weather update" meanwhile the weather was clear skies... I ordered a stretch jean in a size up and when it arrived it was so small and tight. I also bought a top size L that couldnt even fit my breasts into it. It was basically for an A cup meanwhile I bought L. There was also a huge hole on the side of the shirt. You're not allowed to exchange items which sucks because now I have to pay 7.99 for their shipping label to return the items that were then 50% off and buy new items that are not on sale anymore.”

Helpful Report

Posted 5 years ago

“Do not accidentally order the wrong size, because they claim to not have the ability to modify your order and you aren’t given the chance to cancel it either! I think that is robbery of customers! Especially since the money is taken instantly before it’s even prepared to ship. I tried to return something to get exchanged and their return policy is VERY STRICT! Prices ending in .00, .99, .98? Seriously, that’s basically everything on the site! Therefore I couldn’t even return it. I loved shopping with them and even overlooked how cheap some of the material is, but after this I’m done shopping with them.”

Helpful Report

Posted 5 years ago

“Horrible customer service! Was missing too many pieces called customer service and had to do a long princess im luring emailing pictures of the set with the missing item along with white tag receipt/ ridiculous! Not allowing my daughter to order from there anymore- we can spend our money elsewhere”

Helpful Report

Posted 5 years ago

Fashionnova is rated 2.0 based on 2,866 reviews