Name: Fashionnova
Rating: 1.97

“I wished I saw these reviews about shipping and customer service before I ordered 3 weeks ago. They spend so much money on PR but clearly, do not spend enough on Processing. I'M VERY UPSET because now my clothes won't arrive in time for the holidays. I'll warn all of my friends not to shop here since they dont value their customers.”

Helpful Report

Posted 7 years ago

“DO NOT USE!!! I am a first time user of this company and I will not be making this mistake again!!! Terrible customer service (can it even be considered that?!) and horrible communication. I order my item three weeks ago and still have no idea where it is. They won't even email me back.”

Helpful Report

Posted 7 years ago

“Dont order from fashion nova! I put an order in more then 2 weeks ago and I paid for a 2 day shipping and I haven't recieved my order or a shipping email. I emailed them about it. My first time ordering from them and it will be my last. If I could give 0 starts I would. Just save your self the trouble and the money and dont order from them”

Helpful Report

Posted 7 years ago

“I paid for 2 day shipping, 2 weeks later and I still don't even have a tracking number. I have been waiting and waiting for some type of email back, third email in and I haven't heard anything yet.”

Helpful Report

Posted 7 years ago

“If i could rate it 0 stars, I would. Fashion Nova's customer service is terrible. They boast "fast shipping worldwide," but take weeks/months to even send you a tracking number. You pay an extra $6.99 for 2 day shipping (which does NOT include processing time). I honestly think that only is fraudulent. They push out so much new stuff, but can't even keep up with the demand. They're so active on social media, but don't even have the decency to reply to people's emails or comments asking about the huge delay in shipments. I know it's the holidays and they're probably feeling the struggle to keep up, but that's not an excuse to be sketchy. Honestly, they should just put their site on pause and work on getting shipments out. OH and if you try to cancel an order or request a refund, you won't get your money back. You get store credit and that's some B.S. GURL BYE. Never ordering from Fashion Nova ever again.”

Helpful Report

Posted 7 years ago

“After placing an order that was expected to ship in 2-3 days, I received notice that my order would be significantly delayed due to a change in their warehouse. In the delay email I was provided the option to cancel my order (as it would not come in on time). I choose to cancel my order. Additionally in the email it said if the order did not ship within ten days it would be automatically cancelled and my original payment method would be credited. 26 days later I received notice my package was shipped and I was charged. In two instances my order should have been cancelled, yet it was not. Now Fashion Nova refuses to recognize THEIR error and is only offering store credit. I should have received full credit to my original form of payment due to their delay and their error. They have been extremely difficult to reach, often not answering their phones or replying to emails. Each time I have to keep re-explaining myself and the situation with no solution. DO NOT WASTE YOUR TIME. TERRIBLE CUSTOMER SERVICE.”

Helpful Report

Posted 7 years ago

“They have the worst customer service ever! It took forever to receive my order them it was missing an item so I had to email them, wait for a response, take a picture of stuff, then wait for a response, etc. I would rather talk to a person instead of this drawn out process.”

Helpful Report

Posted 7 years ago

“Worst experience in dealing with Customer Service ever. After my order delivery was delayed by around 2 weeks, Fashion Nova emailed me offering to give me a refund, which I accepted as I had ordered the clothes for a certain occasion, and due to the delays I would not receive them in time. The next day, Daphne from the Fashion Nova Customer Service team emailed me confirming my order had been cancelled and my refund will be in my account within 10 business days. A week later, my order was shipped! I emailed Daphne to see what had happened, and it turns out my order was never cancelled, her earlier email was a complete lie, and they refused to pay me the refund I had requested a week earlier. Even though it was their error in forgetting to process my cancellation. No room for negotiation, they did not want to hear what I had to say, and refused to escalate my concern to management to review. I will now have to take my package back to the Post Office once I receive it and post it back, and wait 4-6 weeks for my refund. A huge inconvenience and really disappointed and frustrated with the whole experience.”

Helpful Report

Posted 7 years ago

“Ordered 10/18 no order no refund and they dont respond. They send emails saying youll get a refund in 7-10 days but nothing. Spoke with someone but their was somebody in the background telling her what to say. Suspicious to me!!! Now today I get a email saying money will be refunded. But we'll see!! NEVER ORDERING FROM FAKE A NOVA AGAIN!!! FRAUDS AND THIEVES”

Helpful Report

Posted 7 years ago

“The young CEO of this company needs to take advice from a seasoned CEO to learn how to effectively run a business. I made a purchase many weeks ago, sent the items back to have a credit issued and to date, the credit has not been issued although was supposed to take 5-7 business days. It has now been more than 10 business days, items that I wanted to get are no longer available in my size and now the 40-90 % discount is no longer available because they keep dragging this out. So sad the people we keep in business treat us this way. If everyone would boycott this business, this young lad would certainly be out of a job. Perhaps I should contact my bank to have them credit my money back because you can never reach a live person and it seems that everyone receives the same general email. I am done with this company- will never order from them again and take my business to some of the other merchants who are reliable. This CEO is a hog. He takes everything in. There is no refund and you have to pay to send items back. This company is a Scam!”

Helpful Report

Posted 7 years ago

“Do not order from Fashion Nova. My daughter paid for 2 day shipping and it’s been almost 2 weeks now - still haven’t received the order! There’s no customer service phone, you have to email the complaint or issue and they still haven’t responded after all this time! They took forever to ship her (and friends of hers) previous purchases, too!”

Helpful Report

Posted 7 years ago

“The young CEO of this company needs to take advice from a seasoned CEO to learn how to effectively run a business. I made a purchase many weeks ago, sent the items back to have a credit issued and to date, the credit has not been issued although was supposed to take 5-7 business days. It has now been more than 10 business days, items that I wanted to get are no longer available in my size and now the 40-90 % discount is no longer available because they keep dragging this out. So sad the people we keep in business treat us this way. If everyone would boycott this business, this young lad would certainly be out of a job. Perhaps I should contact my bank to have them credit my money back because you can never reach a live person and it seems that everyone receives the same general email. I am done with this company- will never order from them again and take my business to some of the other merchants who are reliable. This CEO is a hog. He takes everything in. There is no refund and you have to pay to send items back. This company is a Scam!”

Helpful Report

Posted 7 years ago

“The young CEO of this company needs to take advice from a seasoned CEO to learn how to effectively run a business. I made a purchase many weeks ago, sent the items back to have a credit issued and to date, the credit has not been issued although was supposed to take 5-7 business days. It has now been more than 10 business days, items that I wanted to get are no longer available in my size and now the 40-90 % discount is no longer available because they keep dragging this out. So sad the people we keep in business treat us this way. If everyone would boycott this business, this young lad would certainly be out of a job. Perhaps I should contact my bank to have them credit my money back because you can never reach a live person and it seems that everyone receives the same general email. I am done with this company- will never order from them again and take my business to some of the other merchants who are reliable. This company is a Scam!”

Helpful Report

Posted 7 years ago

“It's been 10 days since I ordered from fashion Nova and I STILL haven't received any updates on my order. I can't even get a hold of them via email or phone number. Never shopping from them again!!! Very unprofessional.”

Helpful Report

Posted 7 years ago

“This company is horrible!!! We placed and order on 10/8 and they immediately charged my credit card, and it is now 12/8 -- 2 MONTHS and STILL NO ORDER!!!!! Their customer service is non-existent and now I have to wait around for some email response to get this order cancelled - we have emailed twice before as well. So ridiculous!”

Helpful Report

Posted 7 years ago

“This place sucks!!! Do Not order from Them....you will be disappointed with their customer service.”

Helpful Report

Posted 7 years ago

“I purchased about 300 dollars worth of items before the Black Friday sale . a week later they refunded me my money Bc they weren’t able to ship my items on time . I’m still waiting on my other purchase I made prior to that one and it’s been over two weeks ... where is the refund??”

Helpful Report

Posted 7 years ago

“Placed two orders on November 23rd. It has been two weeks and just a few days ago got my shipping confirmation and still have not received my items. I’m a very loyal customer but I will NOT be shopping here anymore. Customer service is automated and they do not even try to help you.”

Helpful Report

Posted 7 years ago

“Waited 11 business days and still have not shipped my stuff and customer service is a sham. Even though I kept telling them the date of my order they kept responding "please allow for 7-10 buisness days for processing". If you buy through them always pay through PayPal, PayPal got my money back.”

Helpful Report

Posted 7 years ago

“Placed an order a week ago and still now confirmation number or tracking number. Don't purchase from them! They take your money and take their time shipping your stuff if you even ever receive it!”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Fashionnova Reviews