Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,905 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,905 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible!! If i could give one star I would. I ordered some jeans and they never arrived. After about 2 weeks I emailed the company and they replied with oops we are out of stock we will send a refund.. it has been over a month and i still have yet to receive any kind of refund.”

Helpful Report

Posted 7 years ago

“Terrible terrible terrible. 3 YEARS in a row I have had issues with this company. Do not believe their shipping times. I have not had a new years eve dress three years in a row now... never ever ordering from them again. Automated reply for many of my emails. This is awful..Who can look into suuing?”

Helpful Report

Posted 7 years ago

“I have shopped with Fashionnova twice and have to say I definitely will be again. I haven't had any issues with my purchases every thing fit just right!( I saw alot of negative reviews and I am sorry some encountered issues.) My deliveries have been on time as stated. I am a happy customer!”

Helpful Report

Posted 7 years ago

“Hello ladies that have been ripped off by fashionnova and not refunded money you spent on a item that you didn't get or returned, or if it wasn't what you ordered, ect. Fashionnova is a scam and complete liars especially when it comes to customer service!!! Anyone that has been ripped off by this site or has ordered something and it was wrong or it wasn't the right size and then if you try to return it and they say, they never did received it back... Listen up ladies this is important, I have talked to several different attorneys about this and this is going to turn out to be a class action lawsuit against fashion Nova there is enough proof and evidence to go ahead with it!! If you have purchased anything and have your receipt please keep it and do not throw it away, if you receive something that is not what you ordered or is the wrong size do not return it keep everything in your property as proof !! This company has been scamming their shoppers long enough and it's time to put a stop to it.!! No one should ever have to deal with all the nonsense that comes along with ordering anything from this company point blank period.”

Helpful Report

Posted 7 years ago

“It's a 3 stars for them... I odered my on dec 3rd and i just recieve my stuff today. I also paid for two day shipping but it took them for a week. That's a bummer.”

Helpful Report

Posted 7 years ago

“I’ve ordered from fashion nova quite a few times but this last time was an absolute disaster! I returned both items in my order to them because NEITHER of them were good quality nor did they look ANYTHING like the pictures on the website after they took over 3 weeks to ship them to me. . All together both items cost me $50 plus the $9 shipping I payed to ship them back and now fashion nova is saying they never received my items. When I had tracked them and they had been delivered but becasue it was over A MONTH AND A HALF ago that I have been waiting and in that time the receipt got lost they refuse to give me a refund. This company has HORRIBLE customer and does not care for their customers. Their quality is not good either, I suggest taking your business elsewhere!!”

Helpful Report

Posted 7 years ago

“Ive ordered several times in the past with no problem. This last time I ordered and did not receive my items for a month. During that time they kept sending me emails saying all of my items were being held for me but they were moving to a different location. Eventually, i got my items but... not all of them. I got 2 of the items and an email saying I would be getting a refund within 24hrs. I never got the refund and contacted them several times but still no refund. Im just glad I ordered with my PayPal because I was able to dispute it. They still have not answered their emails either.”

Helpful Report

Posted 7 years ago

“I’ve ordered a few times but never returned an item. The item didn’t fit right and the seams were messed up on the top I bought. So I shipped it back. They shipped it back to me and I had to place shipping for them shipping it back to me. There clothes are cheap quality and I would never buy again!”

Helpful Report

Posted 7 years ago

“I ordered 3 times now for my daughter. On the first order, they short shipped by $55 and we had to get a gift card. The problem was that I would have to order a second time to be able to use it on a third order!! We ordered during the Black Friday sale and the order was confirmed. My daughter asked me to buy again a couple more items a couple days later. At this point I used the gift card. 2 days later The first was cancelled and refunded in full. Then the second order cancelled and we were told we would be fully refunded. It’s been 3 weeks and nothing! I feel robbed. THIS SITE IS A SCAM!! BEWARE!! Zero customer service and they don’t honor anything they say! Shitty place to shop. Just DONT !”

Helpful Report

Posted 7 years ago

“WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED IN MY 28 YEARS OF EXISTENCE! Please note that I have never left an all capital letter review In my life and believe it's terrible practice but this situation calls for it more than I can put into words!”

Helpful Report

Posted 7 years ago

“I went a month without receiving my order and still haven’t received it. Not to mention it was 2 day shipping.”

Helpful Report

Posted 7 years ago

“This is the worst store ever. They never answer the phone. I got clothes with home from them and they won’t answer the phone. Never buying from this sore again. Never answered none of my emails. I’m so mad”

Helpful Report

Posted 7 years ago

“They dont respond to emails after they take your money and never send your things. I will be writing reviews all day everyday until I get my refund in my bank account, dont nobody want that damn store credit after going through all of this mess. They played all of us and I'm kinda shocked. I shouldnt have to pay for their mistakes.”

Helpful Report

Posted 7 years ago

“Do not order from them you will not get your things in the time that you requested. They are ripping people off and they will not respond to your emails at all. And then they will not refund you your money after they messed up, Who does that. So I have to pay for your mistake no refund me my money.”

Helpful Report

Posted 7 years ago

“Fuckin sucks! They take your money and then go missing. I emailed saying I was disputed the charge because of the lack of communication and of course never receiving my package and guess what they tried to send it out after two weeks of me emailing and canceling the order before they even touched it. How do they think this is right, doing people like this is messed up especially loyal ones but I'll never go through this again. I missed my Christmas party because of them and do they care, hell no they dont. I'm getting my money back because of bad business. They did not do their part and keeping their promise with delivering in 2 days so I shouldnt have to keep anything or let them have my money. And no I dont want no damn store credit so that I can go through this AGAIN no I rather not waste my time with them anymore. It's crazy how many people are having the exact same issues and they thought it would be ok to take the money and then tell us after that it's going to be delayed, oh we're moving, oh cardi b collection came out. Like stooooop! Save that for somebody else. I paid to get what I want when I want it not for u to give it to me when they want to and not give me my money back after I canceled it weeks before it left the building. This is a joke!”

Helpful Report

Posted 7 years ago

“First, they took TWO WEEKS to process my order! Only When I asked about it, did they send anything out! And all I got back were boilerplate emails! THEN they sent me an email saying my order was complete when it wasn’t. When I asked about the remaining article, THREE days later I get an email saying it was sold out! HORRIBLE SERVICE. Oh, and did I mention horribly made products also?”

Helpful Report

Posted 7 years ago

“I had ordered from them in the past and they shipped my order within a few hours so i figured when I placed my order this time it would ship within a few hours, it's now over a week and still no shipping info. I needed the dress for a christmas party which occurred two days ago. When i contacted them and told them that i wanted to cancel my order and be refunded because the dress does me no good they told me they can't cancel or change an order once it's placed yet the order hasn't even shipped out yet and if i am still unhappy they can issue me a refund in the form of a gift card for fashion nova only once they receive my return? that's just bs. i might as well keep the dress IF it ever arrives since its apparently a pain just to return based on all the other reviews but I don't think I'll be buying anything else from them.”

Helpful Report

Posted 7 years ago

“Placed and order on December 2nd and still have not received any information on Shipping. I emailed customer service and they said to allow 7-10 days before receiving a tracking number and 3 days after that for the package to be delivered. Here it is 15 days later and I still have no information on my package.”

Helpful Report

Posted 7 years ago

“Ordered a jumper on the 5th of December. On the website, during check out, it said 2-3 day shipping. I assumed that my order would have been delivered and received by the weekend. After 4 days I emailed asking for more information. It was then that I received full detail of the 7-10 days to PROCESS orders, and then they're shipped out. That was the first red flag. Days later I get an email saying my order had been shipped. It took 4 days total for me to receive it (not the 2-3 that I selected at checkout). That was the second red flag. Then my order didn't even include the jumper i ordered!1 just the bra adhesives. i email again about the error only to get a prewritten apology email stating that they received a lot of orders and blah blah since black Friday, so some things were out of stock. THAT INFORMATION WAS NOT AVAILABLE TO CUSTOMERS ON THE WEBSITE AND WAS ONLY GIVEN AFTER COMPLAINING. 3rd red flag. Now im waiting for my order to be refunded. I only tried shopping with them because my friend referred me, but never again. The lack of transparency and correct information was so subpar.”

Helpful Report

Posted 7 years ago

“Ordered two pair of jeans from the Plus line and sooooo not plus sizes or true to size. I ordered 3X (20), which is a size up, just to be on the safe side and it was an EPIC FAIL! Upon taking it out the bag I could tell it wasn't a plus size. Attempted to try on anyway and it didn't even fit my leg/thigh. They reminded me of a low budge line of clothing line that you would find at Rainbow or DD's Discount. The size looked and fit like a Misses XL. I will never order again. Especially after reading their No Refund/Exchange policy. Purchase at your own risk.”

Helpful Report

Posted 7 years ago

Fashionnova is rated 2.0 based on 2,905 reviews