Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,868 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,868 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Fashionnova made you happy

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WARNING!!! Order at your own risk!!!!! When i placed my order i was promised 2 day shipping.. that was a month ago and I haven't received anything!!!! I've left at least ten e-mails And have not gotten a reply. Ontrac the company they use for shipping tells me fashion Nova made the shipping label on Dec 2nd but they have not received the package from Fashion Nova. It is now 12 days until Christmas and that package contained Christmas gifts for my son & Daughter. Tomorrow morning I will be reporting this company to the Better Business Bureau and I suggest you all do the same! I'm assuming they're too busy sending out merchandise to celebrities that endorse this company.. if you're not a celebrity you will have a bad experience!”

Helpful Report

Posted 6 years ago

“Horrible . I don’t know where to start . I ordered a couple of pair of jeans for Black Friday and I’m just now receiving them. I got them all in the same size they were supposed to be spandex and don’t . When you try to call customer service your hardly ever speak to a live person .The shipping is so ridiculous. I know someone that ordered the same time I did and paid for two day shipping and still til the day hasn’t received her clothes . I’m at the point I won’t ever order anything from them .”

Helpful Report

Posted 6 years ago

“I placed my order with 2-day shipping on 11/25/18 and it hasn’t shipped or updated since. Multiple attempts to email them after the processing time of 7-10 business days had passed and now I just receive automated emails saying to stop contacting them. I’ve attempted to outreach to them via phone by calling their contact number during their “open hours” and will be on hold waiting for 30 minutes before their automated system tells me their buisness hours then terminate the call- I’ve never been able to speak to an actual human representative!! I’ve never in my life had this much trouble receiving any information about an order! I spent almost $200 in dresses for events that have now passed! Reading other reviews are in the same boat as me, and now I’m terrified I will never receive my order or my refund. I know FN has been okay to people in the past but this Black Friday they really messed up and now will forever be a scam in my book. Please do yourself a favor and NEVER buy from this site. (Also I know for a fact FN has been planting positive reviews all around the internet as an attempt to clean up the mess they made and make their average rating better.) WE SEE YOU FN- you’re not fooling anyone.”

Helpful Report

Posted 6 years ago

“2-day shipping a lie. Takes weeks sometimes months. Insanely rude customer service. Very dishonest fine print. If you saw a store advertising 2-day shipping would you expect that the normal processing time for your order is actually 7-10 business days - two weeks before it even ships - and that they are not even able to stick to that timeframe? If you're looking for clothing that will actually arrive so you can wear it, don't shop here. Period. Customer service is absolutely worthless - virtually unreachable and when you do hear from them they are unhelpful and rude. I finally got a response after my fifth unanswered email that was just a customer service person yelling in all caps "WE RECEIVED YOUR ORDER!" and not any actual info.”

Helpful Report

Posted 6 years ago

“They don’t even deserve 1 star ! Such bad place to order and buy clothes !! ... i order 4 dresses from FashionNova and and they took more than a month to arrive and when I open my package I was missing one ! I email them and they took a long time to respond and all they said is that it was out of stock ! Why are you dealing things that are out of stock and plus you try to refun me with store credit ! Hell no i didn’t pay with no store credit did i??? No right so stop stealing from people and do things right !!!!”

Helpful Report

Posted 6 years ago

“Ordered 11/29 still no tracking number and automated emails when I ask why. My first order the quality of the material was poor. The jeans were more like jeggings”

Helpful Report

Posted 6 years ago

“I guess I'm not the only one that has been given the runaround by fashion Nova. Ordered on November 28th paid over the amount to get free 2-day delivery. It has taken well over three weeks before they began to ship it out. I wrote a couple emails to them because they have no live person to talk to. They emailed me finally today saying that my order is on the way and that I have finally a tracking number. They have some nerve to act as though I just placed the order a few minutes ago and have no remorse for inconveniencing what seems to be hundreds maybe thousands of customers.”

Helpful Report

Posted 6 years ago

“Ordered my dress on the 29th of Nov and it's now the 11th of dec. It said 2-3 day shipping paid for my fast shipping and I still havent recieved my package or a email stating it was on it's way. They emailed me a response to me asking where my package was and why it was taking so long and why the money was taken out already and they responded that they dont have control over the shipping and for me to be patient. Well you charged me to have it shipped out in 2-3 days and it's way past that and you already took my money from my account and I haven't even recieved my merchandise, not only is it false advertising but they tend to blow you off and RIP people off without giving them their bs. DO NOT ORDER FROM FASHION NOVA.. they are a poor excuse for a company.”

Helpful Report

Posted 6 years ago

“I recently ordered and I was missing items, I have emailed them 4 times and it’s been over a month and no response. I ordered from here like 4 times and every time it comes super late when I do 2 day shipping it comes like a week later. They don’t always fit the same and the material is very CHEAP! Touch dolls or Pretty Little Thing are better places to order for the same style of clothing. PLT has thousands of items and they fit really well plus they always have sales. These are my options . Fashion nova just pays famous people to advertise but once you get the clothes your like why did I spend my money. I won’t spend my money every again !”

Helpful Report

Posted 6 years ago

“Worst experience ever. I have an event and I have no dress. I paid for fast shipping and its been two weeks. This is ridiculous and all they send is generic responses and offer you 30% discounts off new order. Why the hell would I order from them again if I couldn't get the first order. I want a refund immediately or I'm reporting as fraud to my credit card.”

Helpful Report

Posted 6 years ago

“Up until last night, I had been following Fashion Nova for a year. For a year, I had dreamt of wearing their stuff and wanted to feel like the coolest girl in there clothes in my group of family and friends. Last Wednesday I bought one item. ONE ITEM. I even paid for 2-day shipping. Well, I'm going on day 4 of waiting for my item. I know I can't complain too much because there are other people that have been waiting for longer than I have, BUT STILL. I want my hat. Now I'm going around other online fashion sites and testing their shipping to see if I can trust them.”

Helpful Report

Posted 6 years ago

“Total scam company !! They charged my credit card and no merchandise!!!! It’s impossible to talk to anyone from the company. I’m contacting BBB please do not buy anything from them they are HORRIBLE!!! It has been weeks and nothing”

Helpful Report

Posted 6 years ago

“Do not order anything from this terrible company!!! They charged my credit card over two weeks ago and still no info on my order. It’s impossible to get ahold of anyone to see why I have no shipment information .... terrible company no customer service!!!! I feel like I have been totally scammed.”

Helpful Report

Posted 6 years ago

“Fashion nova steals money from customers by purposefully not sending items bought in a shipment and avoiding requests to refund these items. It’s a fraudulent company and should be reported to the better business bureau”

Helpful Report

Posted 6 years ago

“I wished I saw these reviews about shipping and customer service before I ordered 3 weeks ago. They spend so much money on PR but clearly, do not spend enough on Processing. I'M VERY UPSET because now my clothes won't arrive in time for the holidays. I'll warn all of my friends not to shop here since they dont value their customers.”

Helpful Report

Posted 6 years ago

“DO NOT USE!!! I am a first time user of this company and I will not be making this mistake again!!! Terrible customer service (can it even be considered that?!) and horrible communication. I order my item three weeks ago and still have no idea where it is. They won't even email me back.”

Helpful Report

Posted 6 years ago

“Dont order from fashion nova! I put an order in more then 2 weeks ago and I paid for a 2 day shipping and I haven't recieved my order or a shipping email. I emailed them about it. My first time ordering from them and it will be my last. If I could give 0 starts I would. Just save your self the trouble and the money and dont order from them”

Helpful Report

Posted 6 years ago

“I paid for 2 day shipping, 2 weeks later and I still don't even have a tracking number. I have been waiting and waiting for some type of email back, third email in and I haven't heard anything yet.”

Helpful Report

Posted 6 years ago

“If i could rate it 0 stars, I would. Fashion Nova's customer service is terrible. They boast "fast shipping worldwide," but take weeks/months to even send you a tracking number. You pay an extra $6.99 for 2 day shipping (which does NOT include processing time). I honestly think that only is fraudulent. They push out so much new stuff, but can't even keep up with the demand. They're so active on social media, but don't even have the decency to reply to people's emails or comments asking about the huge delay in shipments. I know it's the holidays and they're probably feeling the struggle to keep up, but that's not an excuse to be sketchy. Honestly, they should just put their site on pause and work on getting shipments out. OH and if you try to cancel an order or request a refund, you won't get your money back. You get store credit and that's some B.S. GURL BYE. Never ordering from Fashion Nova ever again.”

Helpful Report

Posted 6 years ago

“After placing an order that was expected to ship in 2-3 days, I received notice that my order would be significantly delayed due to a change in their warehouse. In the delay email I was provided the option to cancel my order (as it would not come in on time). I choose to cancel my order. Additionally in the email it said if the order did not ship within ten days it would be automatically cancelled and my original payment method would be credited. 26 days later I received notice my package was shipped and I was charged. In two instances my order should have been cancelled, yet it was not. Now Fashion Nova refuses to recognize THEIR error and is only offering store credit. I should have received full credit to my original form of payment due to their delay and their error. They have been extremely difficult to reach, often not answering their phones or replying to emails. Each time I have to keep re-explaining myself and the situation with no solution. DO NOT WASTE YOUR TIME. TERRIBLE CUSTOMER SERVICE.”

Helpful Report

Posted 6 years ago

Fashionnova is rated 2.0 based on 2,868 reviews