Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,895 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,895 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You won’t get your package on time 🙃 you’ll pay for 2 day shipping and get it in a month or two. Beware.”

Helpful Report

Posted 7 years ago

“I ordered my stuff on December 3rd. They said it will be 2 days shipping. They finally shipped order on the December 12th and the tracking said I would receive it today. Now the tracking is saying I will receive it tomorrow. I will never do business with them again. I wish I could cancel and get my money back. I never waited this long for clothes even around holidays.”

Helpful Report

Posted 7 years ago

“Seems like my complaint is just like everyone else’s. I’ve been s loyal FN customer and have been disslslnyed the last 3 times bc their customer service is ridiculous and shilling time takes way too long. If I ordered 12 items ehy ship me 7/12 with no explanation of why I didn’t receive all I ordered. That’s how they scam people and steal money. Then when I reach out numberous times, they tell me item was out of stock.. well that’s not what the website showed and neither did my bank account reflect that bc they were quick to take the money. It’s ridiculous and Inwknt lie for the most part I’ve been happy with fashion nova clothiers especially the jeans but I’m don’t guving them my. Money bc I work to hard to have to wait weeks and weeks for merchandise I should have been got! I know to many people that have complained and have missed out on vacation clothes and had to spend extra money bc FN didn’t come through on time as advertised and as expected once you pay for expedited shipping. I still was loyal and gave the benefit of doubt.. I’m done this time. Can’t wait to start my own clothing like so FN can be old news. IM reporting them as well bc I need my money back ASAP! They not gone keep playing with innocent hardworking people. And that card I b line ain’t even all that.. perfect example of how people/companies change once they start getting all that exposure an dealknf with celebs.. you reap what you sew!✌🏿☺️”

Helpful Report

Posted 7 years ago

“I'm really disappointed with my shopping experience on the fashion nova website. I ordered ONE single item on Dec. 1st. Today is Dec. 13th and still no package. To say the least I haven't even recieved a shipping confirmation email. And as far as their customers service lets just say they have very little or no customer service. On their website it clearly states "in transit time does not include processing time of 3-5 business days; Standard domestic shipping 2-3 business days." In accordance to this statement I should have received my package on the 12th the latest date, and when I emailed them I received an email from Lisa Orellana stating that "The current processing time is now 7- 10 days." And their website STILL states 3-5 days!!!!! Fashion Nova really needs to update their website. And be honest with their customers. They literally ruined my whole weekend I needed this item for a special occasion I have coming up this weekend and now I have to spend extra money I don't have to replace that outfit. Thank you fashion nova for such a horrible shopping experience! You guys suck! You will never receive a dollar from me every again!”

Helpful Report

Posted 7 years ago

“I placed an order, on november 29th, my order hasn’t even ship yet, I don’t need it anymore and they don’t want to cancel my order, they want to force to get a gift card to spend it on the store. Customer service it’s horrible, only email by the way, when you call it’s just an answering machine redirecting you to go to the website. On top of everything I have to pay the shipping back. It’s horrible!”

Helpful Report

Posted 7 years ago

“You were very lucky if you even got your parcel. This company is an unbelievable scammer. I ordered a pair of jeans including shipping which was estimated one week. I haven’t received ANYTHING! I of course first called them a couple times and no answers. I contacted about refunding and of course exactly what I expected they refused because of their “policies”. I then sent two emails before ever getting a response. Which took a couple days even longer. And what they had explained to me is that I had put money on the order however the order is still “processing”. ARE YOU KIDDING ME. HOW DOES ONE BLOODY PIECE OF JEANs Are STILL “PROCESSING”?!?!?!?!? I paid with my hardworking money for my jeans to come ASAP such as a week..... NOT A MONTH.. NOT A YEAR. NOW (as in the estimated date). So now I’m stuck. Because they have my money and my jeans!!! Which I had planned out very well to wear them for work when they were estimated a max of one week. I am very crossed😡😡😡😡🤬🤬🤬🤬🤬😡😡😡😡🤬🤬🤬😡😡😡😡😡🤬🤬🤬🤬 I have ordered sooo many products in my life online and I had never had this experience in my life.. ever! I will not be ordering from fashion nova again. Which is a shame...I was very interested in the famous well fitted jeans fashion nova had. But because of their “policies” now they have scammed my money and won’t give it back!!!!!!!! FASHIONOVA IS A JOKE. All they do is scam. Which is not for me. I really wished I read reviews before ever pressing order. Be careful BOYS AND GIRLS. Be smart and don’t get scammed. There are a lot of other places that won’t do what fashionova has done to your or me. 🙅‍♀️🙅‍♀️🙅‍♀️🙅‍♀️🙅‍♀️🙅‍♀️🙅‍♀️🙅‍♀️🙅‍♀️🙅‍♀️🙅‍♀️🙅‍♀️🙅‍♀️”

Helpful Report

Posted 7 years ago

“WARNING!!! Order at your own risk!!!!! When i placed my order i was promised 2 day shipping.. that was a month ago and I haven't received anything!!!! I've left at least ten e-mails And have not gotten a reply. Ontrac the company they use for shipping tells me fashion Nova made the shipping label on Dec 2nd but they have not received the package from Fashion Nova. It is now 12 days until Christmas and that package contained Christmas gifts for my son & Daughter. Tomorrow morning I will be reporting this company to the Better Business Bureau and I suggest you all do the same! I'm assuming they're too busy sending out merchandise to celebrities that endorse this company.. if you're not a celebrity you will have a bad experience!”

Helpful Report

Posted 7 years ago

“Horrible . I don’t know where to start . I ordered a couple of pair of jeans for Black Friday and I’m just now receiving them. I got them all in the same size they were supposed to be spandex and don’t . When you try to call customer service your hardly ever speak to a live person .The shipping is so ridiculous. I know someone that ordered the same time I did and paid for two day shipping and still til the day hasn’t received her clothes . I’m at the point I won’t ever order anything from them .”

Helpful Report

Posted 7 years ago

“I placed my order with 2-day shipping on 11/25/18 and it hasn’t shipped or updated since. Multiple attempts to email them after the processing time of 7-10 business days had passed and now I just receive automated emails saying to stop contacting them. I’ve attempted to outreach to them via phone by calling their contact number during their “open hours” and will be on hold waiting for 30 minutes before their automated system tells me their buisness hours then terminate the call- I’ve never been able to speak to an actual human representative!! I’ve never in my life had this much trouble receiving any information about an order! I spent almost $200 in dresses for events that have now passed! Reading other reviews are in the same boat as me, and now I’m terrified I will never receive my order or my refund. I know FN has been okay to people in the past but this Black Friday they really messed up and now will forever be a scam in my book. Please do yourself a favor and NEVER buy from this site. (Also I know for a fact FN has been planting positive reviews all around the internet as an attempt to clean up the mess they made and make their average rating better.) WE SEE YOU FN- you’re not fooling anyone.”

Helpful Report

Posted 7 years ago

“2-day shipping a lie. Takes weeks sometimes months. Insanely rude customer service. Very dishonest fine print. If you saw a store advertising 2-day shipping would you expect that the normal processing time for your order is actually 7-10 business days - two weeks before it even ships - and that they are not even able to stick to that timeframe? If you're looking for clothing that will actually arrive so you can wear it, don't shop here. Period. Customer service is absolutely worthless - virtually unreachable and when you do hear from them they are unhelpful and rude. I finally got a response after my fifth unanswered email that was just a customer service person yelling in all caps "WE RECEIVED YOUR ORDER!" and not any actual info.”

Helpful Report

Posted 7 years ago

“They don’t even deserve 1 star ! Such bad place to order and buy clothes !! ... i order 4 dresses from FashionNova and and they took more than a month to arrive and when I open my package I was missing one ! I email them and they took a long time to respond and all they said is that it was out of stock ! Why are you dealing things that are out of stock and plus you try to refun me with store credit ! Hell no i didn’t pay with no store credit did i??? No right so stop stealing from people and do things right !!!!”

Helpful Report

Posted 7 years ago

“Ordered 11/29 still no tracking number and automated emails when I ask why. My first order the quality of the material was poor. The jeans were more like jeggings”

Helpful Report

Posted 7 years ago

“I guess I'm not the only one that has been given the runaround by fashion Nova. Ordered on November 28th paid over the amount to get free 2-day delivery. It has taken well over three weeks before they began to ship it out. I wrote a couple emails to them because they have no live person to talk to. They emailed me finally today saying that my order is on the way and that I have finally a tracking number. They have some nerve to act as though I just placed the order a few minutes ago and have no remorse for inconveniencing what seems to be hundreds maybe thousands of customers.”

Helpful Report

Posted 7 years ago

“Ordered my dress on the 29th of Nov and it's now the 11th of dec. It said 2-3 day shipping paid for my fast shipping and I still havent recieved my package or a email stating it was on it's way. They emailed me a response to me asking where my package was and why it was taking so long and why the money was taken out already and they responded that they dont have control over the shipping and for me to be patient. Well you charged me to have it shipped out in 2-3 days and it's way past that and you already took my money from my account and I haven't even recieved my merchandise, not only is it false advertising but they tend to blow you off and RIP people off without giving them their bs. DO NOT ORDER FROM FASHION NOVA.. they are a poor excuse for a company.”

Helpful Report

Posted 7 years ago

“I recently ordered and I was missing items, I have emailed them 4 times and it’s been over a month and no response. I ordered from here like 4 times and every time it comes super late when I do 2 day shipping it comes like a week later. They don’t always fit the same and the material is very CHEAP! Touch dolls or Pretty Little Thing are better places to order for the same style of clothing. PLT has thousands of items and they fit really well plus they always have sales. These are my options . Fashion nova just pays famous people to advertise but once you get the clothes your like why did I spend my money. I won’t spend my money every again !”

Helpful Report

Posted 7 years ago

“Worst experience ever. I have an event and I have no dress. I paid for fast shipping and its been two weeks. This is ridiculous and all they send is generic responses and offer you 30% discounts off new order. Why the hell would I order from them again if I couldn't get the first order. I want a refund immediately or I'm reporting as fraud to my credit card.”

Helpful Report

Posted 7 years ago

“Up until last night, I had been following Fashion Nova for a year. For a year, I had dreamt of wearing their stuff and wanted to feel like the coolest girl in there clothes in my group of family and friends. Last Wednesday I bought one item. ONE ITEM. I even paid for 2-day shipping. Well, I'm going on day 4 of waiting for my item. I know I can't complain too much because there are other people that have been waiting for longer than I have, BUT STILL. I want my hat. Now I'm going around other online fashion sites and testing their shipping to see if I can trust them.”

Helpful Report

Posted 7 years ago

“Total scam company !! They charged my credit card and no merchandise!!!! It’s impossible to talk to anyone from the company. I’m contacting BBB please do not buy anything from them they are HORRIBLE!!! It has been weeks and nothing”

Helpful Report

Posted 7 years ago

“Do not order anything from this terrible company!!! They charged my credit card over two weeks ago and still no info on my order. It’s impossible to get ahold of anyone to see why I have no shipment information .... terrible company no customer service!!!! I feel like I have been totally scammed.”

Helpful Report

Posted 7 years ago

“Fashion nova steals money from customers by purposefully not sending items bought in a shipment and avoiding requests to refund these items. It’s a fraudulent company and should be reported to the better business bureau”

Helpful Report

Posted 7 years ago

Fashionnova is rated 2.0 based on 2,895 reviews