Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,905 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,905 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“I would never order from fashion nova again , I ordered my stuff over a month ago. They toook my money. I never received a confirmation number , tracking info or nothing. Everyone else is complaining as we’ll. I tried to email I only get automated responses. I called the number , it’s a machine no actual people. I wrote a comment on a post on their ig & they deleted my comment. This is THE WORST online shopping experience I’ve ever had. The WORST customer service in the world. I would NEVER shop there again. I just want my merchandise or my money back. That’s all. They don’t care about customers”

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Posted 7 years ago

“I always see reviews about people having horrible experiences with their orders and I always feel so bad because I have ordered from them over 4 times now and everything came ridiculously fast and on point (2 day shipping). Their quality at least for the things I ordered have been on point, I ordered 2 dresses called "Get to know ya dress" and "Spree Dress" which were great, and recently ordered 2 "His Cuddle Buddy" sweaters in both colors which are amazing quality and two of the best new items I've owned in my closet for a while. I will continue to be a customer and hope I don't experience any of the nightmare stories I see from time to time. Guess I have been lucky.”

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Posted 7 years ago

“I have been reading so many reviews with Fashion Nova. I have shopped with them going on two years and I love their stuff. I can’t tell you how many dresses i’ve ordered for special events and they always look amazing. Their jeans make you look so good too! However I ordered a dress from them in October and due to them changing to another warehouse, the shipping was incredibly delayed. I even ordered it fairly earlier on before I needed it and it was so delayed they eventually had low stock in my size even though I had already ordered it earlier and low stock was not notified on item. I had to cancel my order cause it wouldn’t come on time for the event I had, and I DID get a full refund. It was incredibly difficult to reach customer service though. I kept calling and calling, going thru the prompts over and over, and eventually got thru. I ordered a NYE dress on 12/7 and was very nervous that my dress wouldn’t come on time. But I received my tracking info today and it was shipped out! I feel for all the people who ordered on Black Friday and Cyber Monday though. Many people have not received a tracking number or anything. It’s a shame because they’re inventory is great, but they need to follow thru with their shipping and CS. They should ship out clothes in the order they were received, as that makes the most sense. It’s definitely gone down over time since they’ve grown so much and gained popularity. If anything, I would say do not order a ton of items at once, and if you have a certain event to go to, order at least a month in advance. Also try to steer away from ordering at popular times. I really hope they work on their customer service for sure!”

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Posted 7 years ago

“I bought these pants for my boyfriend. He has literally only worn them twice. The first time the back belt loop stitching came completely undone. I gave fashion nova them the benefit of the doubt & figured okay maybe it was sowed incorrectly (so I resowed the loop back together). Well today he put them on and messaged me saying another belt loop sticking feel apart. Like really ???? Are you not making a knot at the end when your stitching these pants together or what?? Literally the sowing just unraveled. ( just in case someone thought it got pulled and broke, not the case... the thread is completely intact now just hanging from the end of the belt loop detached from the jeans. So disappointed all the hype social media gives for pants that fall apart after two wears.”

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Posted 7 years ago

“They just lost a loyal customer. I have been waiting on my order. It will likely not arrive in time for Christmas. I am unable to speak with an actual person. I am beyond done!”

Helpful Report

Posted 7 years ago

“Terrible shipping and customer service. I either never received my items or didnt receive all of my items. Was a loyal customer but will never order again.”

Helpful Report

Posted 7 years ago

“I’ve been waiting 11 days for my stuff to be shipped out even though I picked 2-3 day shipping i haven’t got a Tracking Number I’ve emailed them 2-3 times I tried calling Fashion Nova “Customer Service” they don’t really have one ! NEVER AGAIN”

Helpful Report

Posted 7 years ago

“I have ordered my item well over 2 weeks ag which I needed for an event. I never received item. You can not get in touch with a live person to speak about the shipment status. They do not send you any confirmation about they received your ordered. They are horrible. Now the same card I used to order has been compromised. I'm not saying they have anything to do with this but it's a funny coincidence that the card is being used in California and I live in MD and this all occurred after I ordered. All I will say is check your bank account transactions. Just terrible.”

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Posted 7 years ago

“I WILL NEVER ORDER FROM THEM EVER AGAIN WORSE EXPERIENCE EVER I HAVE ORDERED FROM THEM THREE TIMES AND EACH TIME A BIG DISAPPOINTMENT”

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Posted 7 years ago

“I ordered on 11/23/2018, and I have yet to receive my order. I have sent several emails with getting an auto reply, this was my 1st and last time ordering from this company... scam company”

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Posted 7 years ago

“You won’t get your package on time 🙃 you’ll pay for 2 day shipping and get it in a month or two. Beware.”

Helpful Report

Posted 7 years ago

“I ordered my stuff on December 3rd. They said it will be 2 days shipping. They finally shipped order on the December 12th and the tracking said I would receive it today. Now the tracking is saying I will receive it tomorrow. I will never do business with them again. I wish I could cancel and get my money back. I never waited this long for clothes even around holidays.”

Helpful Report

Posted 7 years ago

“Seems like my complaint is just like everyone else’s. I’ve been s loyal FN customer and have been disslslnyed the last 3 times bc their customer service is ridiculous and shilling time takes way too long. If I ordered 12 items ehy ship me 7/12 with no explanation of why I didn’t receive all I ordered. That’s how they scam people and steal money. Then when I reach out numberous times, they tell me item was out of stock.. well that’s not what the website showed and neither did my bank account reflect that bc they were quick to take the money. It’s ridiculous and Inwknt lie for the most part I’ve been happy with fashion nova clothiers especially the jeans but I’m don’t guving them my. Money bc I work to hard to have to wait weeks and weeks for merchandise I should have been got! I know to many people that have complained and have missed out on vacation clothes and had to spend extra money bc FN didn’t come through on time as advertised and as expected once you pay for expedited shipping. I still was loyal and gave the benefit of doubt.. I’m done this time. Can’t wait to start my own clothing like so FN can be old news. IM reporting them as well bc I need my money back ASAP! They not gone keep playing with innocent hardworking people. And that card I b line ain’t even all that.. perfect example of how people/companies change once they start getting all that exposure an dealknf with celebs.. you reap what you sew!✌🏿☺️”

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Posted 7 years ago

“I'm really disappointed with my shopping experience on the fashion nova website. I ordered ONE single item on Dec. 1st. Today is Dec. 13th and still no package. To say the least I haven't even recieved a shipping confirmation email. And as far as their customers service lets just say they have very little or no customer service. On their website it clearly states "in transit time does not include processing time of 3-5 business days; Standard domestic shipping 2-3 business days." In accordance to this statement I should have received my package on the 12th the latest date, and when I emailed them I received an email from Lisa Orellana stating that "The current processing time is now 7- 10 days." And their website STILL states 3-5 days!!!!! Fashion Nova really needs to update their website. And be honest with their customers. They literally ruined my whole weekend I needed this item for a special occasion I have coming up this weekend and now I have to spend extra money I don't have to replace that outfit. Thank you fashion nova for such a horrible shopping experience! You guys suck! You will never receive a dollar from me every again!”

Helpful Report

Posted 7 years ago

“I placed an order, on november 29th, my order hasn’t even ship yet, I don’t need it anymore and they don’t want to cancel my order, they want to force to get a gift card to spend it on the store. Customer service it’s horrible, only email by the way, when you call it’s just an answering machine redirecting you to go to the website. On top of everything I have to pay the shipping back. It’s horrible!”

Helpful Report

Posted 7 years ago

“You were very lucky if you even got your parcel. This company is an unbelievable scammer. I ordered a pair of jeans including shipping which was estimated one week. I haven’t received ANYTHING! I of course first called them a couple times and no answers. I contacted about refunding and of course exactly what I expected they refused because of their “policies”. I then sent two emails before ever getting a response. Which took a couple days even longer. And what they had explained to me is that I had put money on the order however the order is still “processing”. ARE YOU KIDDING ME. HOW DOES ONE BLOODY PIECE OF JEANs Are STILL “PROCESSING”?!?!?!?!? I paid with my hardworking money for my jeans to come ASAP such as a week..... NOT A MONTH.. NOT A YEAR. NOW (as in the estimated date). So now I’m stuck. Because they have my money and my jeans!!! Which I had planned out very well to wear them for work when they were estimated a max of one week. I am very crossed😡😡😡😡🤬🤬🤬🤬🤬😡😡😡😡🤬🤬🤬😡😡😡😡😡🤬🤬🤬🤬 I have ordered sooo many products in my life online and I had never had this experience in my life.. ever! I will not be ordering from fashion nova again. Which is a shame...I was very interested in the famous well fitted jeans fashion nova had. But because of their “policies” now they have scammed my money and won’t give it back!!!!!!!! FASHIONOVA IS A JOKE. All they do is scam. Which is not for me. I really wished I read reviews before ever pressing order. Be careful BOYS AND GIRLS. Be smart and don’t get scammed. There are a lot of other places that won’t do what fashionova has done to your or me. 🙅‍♀️🙅‍♀️🙅‍♀️🙅‍♀️🙅‍♀️🙅‍♀️🙅‍♀️🙅‍♀️🙅‍♀️🙅‍♀️🙅‍♀️🙅‍♀️🙅‍♀️”

Helpful Report

Posted 7 years ago

“WARNING!!! Order at your own risk!!!!! When i placed my order i was promised 2 day shipping.. that was a month ago and I haven't received anything!!!! I've left at least ten e-mails And have not gotten a reply. Ontrac the company they use for shipping tells me fashion Nova made the shipping label on Dec 2nd but they have not received the package from Fashion Nova. It is now 12 days until Christmas and that package contained Christmas gifts for my son & Daughter. Tomorrow morning I will be reporting this company to the Better Business Bureau and I suggest you all do the same! I'm assuming they're too busy sending out merchandise to celebrities that endorse this company.. if you're not a celebrity you will have a bad experience!”

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Posted 7 years ago

“Horrible . I don’t know where to start . I ordered a couple of pair of jeans for Black Friday and I’m just now receiving them. I got them all in the same size they were supposed to be spandex and don’t . When you try to call customer service your hardly ever speak to a live person .The shipping is so ridiculous. I know someone that ordered the same time I did and paid for two day shipping and still til the day hasn’t received her clothes . I’m at the point I won’t ever order anything from them .”

Helpful Report

Posted 7 years ago

“I placed my order with 2-day shipping on 11/25/18 and it hasn’t shipped or updated since. Multiple attempts to email them after the processing time of 7-10 business days had passed and now I just receive automated emails saying to stop contacting them. I’ve attempted to outreach to them via phone by calling their contact number during their “open hours” and will be on hold waiting for 30 minutes before their automated system tells me their buisness hours then terminate the call- I’ve never been able to speak to an actual human representative!! I’ve never in my life had this much trouble receiving any information about an order! I spent almost $200 in dresses for events that have now passed! Reading other reviews are in the same boat as me, and now I’m terrified I will never receive my order or my refund. I know FN has been okay to people in the past but this Black Friday they really messed up and now will forever be a scam in my book. Please do yourself a favor and NEVER buy from this site. (Also I know for a fact FN has been planting positive reviews all around the internet as an attempt to clean up the mess they made and make their average rating better.) WE SEE YOU FN- you’re not fooling anyone.”

Helpful Report

Posted 7 years ago

“2-day shipping a lie. Takes weeks sometimes months. Insanely rude customer service. Very dishonest fine print. If you saw a store advertising 2-day shipping would you expect that the normal processing time for your order is actually 7-10 business days - two weeks before it even ships - and that they are not even able to stick to that timeframe? If you're looking for clothing that will actually arrive so you can wear it, don't shop here. Period. Customer service is absolutely worthless - virtually unreachable and when you do hear from them they are unhelpful and rude. I finally got a response after my fifth unanswered email that was just a customer service person yelling in all caps "WE RECEIVED YOUR ORDER!" and not any actual info.”

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Posted 7 years ago

Fashionnova is rated 2.0 based on 2,905 reviews