Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,867 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,867 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“Very expensive for the poor quality, I bought a black jeans that later I washed it was no longer useful and a boots that inside are pure cardboard and in the heel a screw came out that hurt my foot.”

Helpful Report

Posted 5 years ago

“Every pair of jeans I bought lost an extreme amount of color after the first wash. The black jeans I bought I was only able to wear a couple of times. They lost shape after I washed them. Horrible quality and way more expensive than the store.”

Helpful Report

Posted 5 years ago

“I love the styles and quality of the materials for most of what I've purchased so far. The only thing that I don't like is if I returned an item I can't get my money back. So I basically being forced to buy something else.”

Helpful Report

Posted 5 years ago

“The fact that they don't give your your money back for a refund, and give you an E-gift card instead is absolute bs! And their customer service is awful! Lesson learned! I'll stick with OOTDFASH and Laura's Botique from now on!”

Helpful Report

Posted 5 years ago

“I used to like their jeans they always fit me but I got like 3 pairs that had a broken zip. Everytime I email them like the damaged zip or whatever I'm never satisfied. I believe they have the worse customer service. I have had very excellent customer service experience with other online shopping websites.”

Helpful Report

Posted 5 years ago

“I ordered merchandise I was told just returned and not to open package to get money back to my account I did everything I was told then sent an email stated I'll get some Erefund When I called customer service to speak to a supervisor "oh he's not available and you can't be put on hold". Worst company customer service ever”

Helpful Report

Posted 5 years ago

“Ordered a dress during their cyber Monday sale on December 4th. Received no updates for over a week so i emailed them. Received no response for three days so I emailed again. Received two automated messages “apologizing for Long response time and we hope your issue was resolved”. I responded back requesting my order status and an ETA And received a refund on December 15th with no explanation and the dress was still available online. At least I received a refund, but it was a complete waste of time and poor customer service. On top of that, a NYT article just came out about how Fashion Nova is literally creating clothes with sweatshops in LA. Never spending a dime here again.”

Helpful Report

Posted 5 years ago

“I gave them an 1-star; however, I’d rather given them a “0” star. I ordered clothing from them on Cyber Monday as Christmas gifts. Everything fit my son except 1-pair of pants. I just called their Customer Service and asked if I could EXCHANGE the pants for a smaller size. I didn’t want my money back, only a size that’ll fit my son. I would pay the shipping fee on the return and for them to be sent to my house. Again, I was told that under no circumstances could I exchange the pants. But check this out, I was told that I could “Repurchase” the jeans in a smaller size. So, I will “NEVER” purchase clothes from them again.”

Helpful Report

Posted 5 years ago

“On December 4th I placed an order of 5 lovely dresses for my nieces Christmas present. I didn’t have my debit card with me so I used Apple Pay. Immediately after I realized my Apple Pay had my old shipping address.(I hadn’t used Apple Pay in a while) I think to myself no problem, customer service should be able to fix this in no time so I email them immediately. I receive the automated response and then 3 days later I receive a copy and paste response stating that fashion nova cannot make any changes to the shipping address and that I would need to get in contact with Ontrac but also that I would have to wait until my order shipped out to do so. On December 12 I received an email stating my order had been shipped and was arriving the next day. I submitted 2 requests to ontrac within 2 consecutive days and both times there was a generated response that they needed to get approval from the sender. I call fashion nova customer support and after 32 minutes I get a real person. I explain to her that I need them to give approval to Ontrac to change my shipping address. She wasn’t really understanding my situation and asked me to hold a total of 4 times. She finally told me that all she could do was send me an email stating that they approve the shipping address change but won’t be paying any additional fees, which is fine because I would be more than happy to pay to actually receive my package. Now having this email, I call Ontrac. I waited 49 minutes and then decided to hang up. Next day, my package was delivered to my old address. I email fashion nova and get a automated response. I tell them I did not receive my package and I just want what I paid for since I tried very hard to fix the issue the minute it happened. It’s been 3 different emails where I receive automated responses that don’t have anything to with my situation. My last email to them was along the lines of I just really want the items I paid for and I need someone to email me without using copy and paste. 5 days later I have received nothing. It is December 28th.”

Helpful Report

Posted 5 years ago

“I ordered a few items and the cut were off I wear a medium, some were too big and some too small. So I want to return them and they're telling me my items are not eligible for a return, what the hell what am I supposed to do with clothes that can't fit. Fashion nova I'm disappointed I want my money back.”

Helpful Report

Posted 5 years ago

“It should not take almost a month to get a store credit..Got an email on December 13 th that i was getting the credit with in 72 hours. Todays date is December 27th. How long is 72hrs?”

Helpful Report

Posted 5 years ago

“I'd give it a no star but it wont let me. Let's start by saying that the return address for these items are nowhere to be found! No contact phone number for these tools, and you can only get a store credit. I threw my entire purchase in the garbage! I learned a lesson. Dont buy from fake fraudulent company's like fashion nova!”

Helpful Report

Posted 5 years ago

“The quality it’s very poor, I waste my money because I won’t wear any of the items I bought.”

Helpful Report

Posted 5 years ago

“DO NOT ORDER FROM THIS STORE!!! I had ordered a dress during Black Friday sales, they send the wrong size, and instead of sending me the correct dress with the size I ordered, they just send me store credit and the dress had already gone back to the original price. They don't answer calls and email back in a week. The dress looked good quality but it was NOT MY SIZE!!! It is ridiculous.”

Helpful Report

Posted 5 years ago

“So I went on their website to order items and when I got to the payment area I backed out and decided to buy the items on quad pay. Well what I didn’t know is that it still charged me from the website for the same items which cost me over $100. I called customer service and they are only offering store credit but told me I should refuse the package. I don’t want store credit when I spent double what I meant to spend all because of technology. I never hit the place the order button but it still charged me. I want my $100 back in full because I don’t want the items twice. They are stealing our money saying they only give back store credit. Companies that do that are only worried about one thing and it’s their pockets not their customers!”

Helpful Report

Posted 5 years ago

“They shipped me a damaged pair of jeans in which the zipper was broken on arrival. Due to the holidays, I was not home to open the package right away. They would not return due to it being past 2 business days of arrival. This is poor customer service especially since I had order numerous items from them.”

Helpful Report

Posted 5 years ago

“Order from them tons of times.. yes many clothes are low quality and yes they do send wrong sizes. But this holiday I ordered a lot on Black Friday never received my items. I went ahead and disputed with my credit card company and the same day the post it as delivered except that it wasn’t!!! Terrible, straight robbery!!!”

Helpful Report

Posted 5 years ago

“I made an order December 3, my order was suppose to arrive December 13 and the tracking is not working. I’ve emailed over a dozen times and they don’t even read my email they give a generic email back about there company return policy. How can I return an item I have not received?!? The worse company ever I will NEVER order from this site again.”

Helpful Report

Posted 5 years ago

“Stop 🛑 does order, before u order stop and think. Bad customer experience! One time I received damages. The second time I didn’t receive and I was told it’s lost. I asked to return the money back they refused.. very sad. Stop 🛑 do not order from fashion nova!”

Helpful Report

Posted 5 years ago

“🛑,,Fashion nova, even no deserves to have one star!!!! Bad customer service no respect as customer! I’m warning Avery one before you order stop 🛑 and think!!! The second time I ordered I didn’t receive and they don’t return bac my money!!!”

Helpful Report

Posted 5 years ago

Fashionnova is rated 2.0 based on 2,867 reviews