grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,866 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,866 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered delivery and they changed it to pickup and I told them to cancel the order because I didn't have a way to get it and they wouldn't. They took my money for delivery and the fees and I never received my food. Never order from them again.”

Helpful Report

Posted 1 year ago

“Do yourself a favor: quite this lame 3rd party food delivery service. They are overcharging you on every single item ordered then they never take responsibility for their drivers not delivering the order, or delivering it damaged, or the restaurant messing up the order, or delivering a spoiled food or not what you ordered. If you try to initiate a complaint with GrubHub they're going to do you a huge favor by giving $5 or $10 credit toward your order. And sometimes they simply forget about even such a tiny promise, and don't give you anything at all after half hour spent on the useless chat. Presently I am disputing the entire order that was not only wrong order but also arrived spoiled. They promise to give me a full refund but instead charged me a lesser amount. So I'm presently am disputing it with bank. Their customer services either non existence or careless to say the least. Glad there are tons of worthy competitors out there to order food delivery peacefully.”

Helpful Report

Posted 1 year ago

“Food was really late + all cold & soggy”

Helpful Report

Posted 1 year ago

“Terrible!! They upcharged all of our food on top of the regular price of the food, and not $1-2 dollars, $4 -5+ plus per item, then charged a service and deliver fee, the additional charges where up to $48.00 OBSURD!”

Helpful Report

Posted 1 year ago

“I will NEVER use grub hub again! My order was never received by merchant. Cancelled order. Money taken out of account. They failed to give refund!!! No food and I out of $30!!!! I will stick to Uber Eats”

Helpful Report

Posted 1 year ago

“Don’t even bother.”

grubHub 1 star review on 26th November 2024

Helpful Report

Posted 1 year ago

“I bought my first order and waited for an hour and a half, then got cancelled...”

Helpful Report

Posted 1 year ago

“I placed an order and I never received my order, it was to the point I had to go over to the restaurant and pick up my COLD food.”

Helpful Report

Posted 1 year ago

“If I could give them a 0, I would. They will literally STEAL your money. I wasn't reimbursed almost 100 dollars. They're refusing to give me my money back. DO NOT USE THIS COMPANY. I'm disgusted that they're allowed to get away with this. They're crooks.”

Helpful Report

Posted 1 year ago

“Grub hub is a horrible service for delivering food. They went said they were on their way but went over 25 minutes out of the way to deliver another order and then came back with our order. 40 min late. We were told that our food would be warm because it was in a warming bag and when we got it, it was in a paper bag with handles in plastic containers. All the food was stone cold we had to heat it all up once we got it when I called to complain. They said they would give me five dollar credit I said absolutely not. They said seven dollar credit I said absolutely not. They said $10 credit I said absolutely not. I spent over $111 on a meal tipped the driver 25% and got shafted by Grub Hub. Do not ever use GrubHub. They are not a good company and they do not stand by their customers..”

Helpful Report

Posted 1 year ago

“I had ordered food for delivery from Gourmandise in Utah, I left specific instructions since I am staying at an Airbnb, I let the driver know that I was located down the hill and far from the front door of the property, and to just text me, with my number, and I would go and retrieve the order from them. They went to an address, took a picture after dropping off at the front door of some random place, never texted me, never followed instructions so now I have to leave and go get my meal on my own, I needed to stay indoors today and now have to leave because Grubhub messed up”

Helpful Report

Posted 1 year ago

“Never again.. people can't speak english..grubhub your customer service is well...bye bye xstay away from them”

Helpful Report

Posted 1 year ago

“Had issues with orders on a NEW account. I had it for a total of 3 days and each order I placed had problems. Needed to reach out to customer service and they offered me a $15 perk instead of a refund to reorder my food. Suddenly then it won't let me order anymore. Apparently they offered me the perk and then CLOSED my account for needing refunds too often. They wouldn't change the perk to a refund and they denied my appeal and barred me from making another account to at least use that $15. NEVER USE GRUBHUB!”

Helpful Report

Posted 1 year ago

“Grubhub has been charging my wife and me $10.71 per month for the last 9 months, and we have no idea how we were signed up for this. Their app provides no clear information on these charges, making it incredibly frustrating to figure out what’s going on. This feels like a massive scam. If this has happened to us, it’s likely affecting thousands of others. I highly recommend everyone check their credit or debit card statements for unauthorized charges. Extremely disappointed and will not be using Grubhub again.”

Helpful Report

Posted 1 year ago

“Sadly the following has happened to me multiple times with GrubHub! I placed my order, order was accepted, it showed up as being processed, the driver arrives at the restaurant to pick up the order and BAM the order is all of a sudden CANCELLED. I waited almost 45 minutes just to get my order cancelled AFTER the driver showed up to pick up my order. The excuse was they were out of 1 item, which can’t be true. Otherwise why didn’t they cancel right away? Then not only does it take days to get the refund, I don’t get a full refund! It is short almost $7. GrubHub then gives me a $7 coupon, however I will NEVER use them again. Terrible customer service for sure, I should receive a 100% full refund. What a scam they have.”

Helpful Report

Posted 1 year ago

“I was fighting with my boyfriend it was cold outside so I wanted to cancel the order they said they couldn't. So I said okay and waited at night outside for 45 minutes the time kept changing delaying the order 20 more minutes then 15 more. They gave me a 5 dollar credit that I can't use with another form of payment. By the time my food got there it was cold soggy and they gave me a ten dollars of my $15 order. I couldn't combine the criedt or use my debit card to pay the difference even. I know crazy but, so I ordered one taco for $2 the order fee was $6 because I also can't use my free delivery for the membership. I couldn't use the $5 criedt they first "gave" me at all because the fee and unable to combine payment methods. So in conclusion I lost my meal the $5 criedt is bs and last night and today im left with nothing but one taco a aggravation. They are a set up for a lie of criedt didn't mention telling the driver anything and plain disappointment.”

Helpful Report

Posted 1 year ago

“awful customer service, bad attitude and can’t do their jobs.”

Helpful Report

Posted 1 year ago

“Please don’t ever used grubhub!!! Worst customer service I have ever experienced. We placed an order for pick up and they never put it through to the restaurant at all, they did charged for the order made us waste time and have to get get aggravated after working triple 🤬🤬🤬”

grubHub 1 star review on 19th November 2024

Helpful Report

Posted 1 year ago

“Horrible reviews I spend $2000 a month on four businesses and they don’t deliver food. The drivers sit in the parking lot or deliver other peoples food first. And they are unwilling to refund an $85 bill in return for 2000 a month in revenue. This must be why they have one star”

Helpful Report

Posted 1 year ago

“I have had grubhub for just over a month and I’ve placed 4 orders in that time. I placed an order through CVS that was delivered to the wrong address. I contacted customer service and they confirmed that the location that my item was delivered was not my apartment. Now I placed an order through GoPuff today because I have a sick 5-year-old and needed to get her some things but 2 hours later and it’s still processing. I reached out to customer service again to get the order canceled and because I had gotten a refund when my order was delivered to someone else I wasn’t able to get any type of help for this order. As soon as they had made the choice that they weren’t going to help me they wouldn’t answer any additional questions, just kept sending the same generic response and when I asked to speak to someone different they disconnected. I understand that some people abuse the system and report things as not delivered when they actually received it but if they’re able to verify the location of the drop off was incorrect and that the vendor has not sent out the delivery I don’t understand why they aren’t willing to work with me. I will be canceling my account as soon as the issue is resolved and going back to door dash or uber eats. I wanted to try Grubhub because of the free subscription through my Amazon prime but it is not worth it”

Helpful Report

Posted 1 year ago

grubHub is rated 1.1 based on 1,866 reviews