grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,729 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,729 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ALL BAD!!!”

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Posted 9 months ago

“Website takes 1 year to load”

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Posted 9 months ago

“Really deserves negative 5 rating. They are unscrupulous- don’t honor promos and refuse to fix it. Orders are incorrect -I feel sorry for people that have to work there. Screwedme out of $18-did chat & phone call with supervisor. Don’t use them!”

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Posted 9 months ago

“You are just all around absolutely terrible”

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Posted 9 months ago

“You guys are worst then slavery Tony Xu is gonna run you guys into the ground. I’m gonna persuade everyone I can to drive foor doordash they guarantee you $15-$20 per hour. The two orders you sent me are beyond low. I’m posting them to my social media to show people that you guys really expect people to use there cars to deliver $2 & $3 orders. How are you suppose to make money. Society can even live off of $10 per hour”

grubHub 1 star review on 16th October 2024

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Posted 9 months ago

“This site is awful, they are always late and the orders are delayed because the driver picked up a bunch of orders at a time. I do not recommend this service”

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Posted 9 months ago

“1st off they they showed my order on the way, but then it showed at the restaurant. 2hours later the driver sent me a picture showing he delivered. But there was no bag in the picture, plus it wasn't even my house. Called Grubhub to complain and they only refunded my money, but refused to give me anything for my inconvenience.”

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Posted 9 months ago

“I watched the driver on the GH app wandering around near where we live but never getting on the right street. I chatted with customer service to see if they could help but they just offered me $5 off my next order. @ 30 minutes later CS called and accused me of entering the wrong delivery address and then cancelled my order. My address was correct on the app, the driver had her head in the wrong place or a broken GPS. By that time I was VERY hungry and VERY angry. Never order from grubHub!!!”

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Posted 9 months ago

“The only good about Grub Hub is the fact that you get food from favorite places. Unfortunately, the food is always delivered cold. You place the order and your driver has other orders way on the other side of town. By the time you get your order, it's ice cold. Don’t ever order pizza through grub hub. Basically better off driving and getting it yourself. I also noticed additional fees they recently added on. It’s such a rip off ordering with GH. I’m done with Grub Hub. I’ve spent all I want for cold food through them.”

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Posted 9 months ago

“They are awful. Will never use again.”

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Posted 9 months ago

“Terriable place if a driver messes up order or forgets half your stuff you can only get max 5 dollars credit even if ur items cost more.”

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Posted 9 months ago

“They are awful a complete waste of time.Their customer service is terrible.They kept transferring me to different people.To all tell me the same thing, making me think that they were gonna help me.Instead, they made me sit there and waste 45 minutes of my life to get nowhere and tell me that I can't combine my credits.It's ridiculous and stupid”

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Posted 9 months ago

“I have ordered on GrubHub three times and everytime I did not receive my order. Just tried getting a refund for the third time and they tell I can't get a refund is crazy. Y'all taking people's money.”

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Posted 9 months ago

“I will never use this app again. I've been hung up on the last time because they owe me 99. And some change on a canceled order by them!@”

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Posted 9 months ago

“Ordered online and gave tip online with order. Site said I would receive updates on delivery. NO UPDATES RECEIVED. After an hour, I checked outside and found Pizza on bench. Driver did NOT knock or ring bell to advise of delivery. Pizza was COLD. I bet if I had not given tip online the driver would have rung bell to get their tip. A shame a wonderful pizza ruined by GrubHubs poor service. Won't use GrubHub again.”

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Posted 9 months ago

“I was charged more than what was listed on their app. I chatted with someone and then I called and was basically told to bad you were overcharged but we are not giving you your money back because we charge more than the restaurant charges.”

grubHub 1 star review on 10th October 2024

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Posted 9 months ago

“hadn't ordered in about 2yrs from them. tried it out bc with amazon prime you get grubhub+. Driver number 1 delivered to the wrong address 5mi away and refused to answer contact messages. Restaurant turned away second driver for redelivery bc they didn't know it'd been reordered. Will never order with grubhub again.”

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Posted 9 months ago

“Junk. Customer service is even worse”

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Posted 9 months ago

“Your company don’t care about refunding customers money AFTER 48 hours no matter what”

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Posted 9 months ago

“GrubHub service has really gone down last few weeks. My orders are prepped quickly...I have called the restaurant. But it took grub hub over an hour to pick it up. My food sat cold at the restaurant. This has happened 3 times now. Then after waiting for one order 2 hours ... they cancelled the order. The pizza place said the order had been picked up. It was almost 10 at night. The pizza place actually remade the order for us in 15 minutes.”

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Posted 9 months ago

grubHub is rated 1.1 based on 1,729 reviews