grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,729 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,729 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was placed at 5:45 with estimated delivery at 6:26. Now I’m being notified it won’t be here until 7:57. I tried to cancel the order and was informed I won’t get a refund because a driver was headed to pick it up. I have hungry kids and I will NEVER use Grubhub again. Very disappointed!!!!”

Helpful Report

Posted 9 months ago

“Wife did not order an entree on soup which did not arrive with the order I always tip well but the driver whom I called to tell about the missing soup indicated that she was instructed by grub hub not to inspect the order as it’s the restaurants responsibility What am I tipping for ahead of a delivery experience Never again”

Helpful Report

Posted 9 months ago

“They brought my food to the wrong house and they took for ever.”

Helpful Report

Posted 9 months ago

“Being charged for an account provided as a promotion from instacart. Automatically charged when I don't even have an account or use the app. When I tried to look into it. I cant because I don't use the app or have an online account. Quite the scam when you can't contact anyone.”

Helpful Report

Posted 9 months ago

“Since i've started using grubhub its been nothing but a headache...they didnt give me my ten dollars off for being a new customer stating that i wasnt one, when in fact i was. i signed up for grubhub+ and they canceled my subscription the next day. the chat helpers are rude and short. smh this is a shame. GrubHub, do better.”

Helpful Report

Posted 9 months ago

“The orders are late 98% of the time often by 2+ hours. Grubhub wants to throw 5 at you which is slightly over the tip they want for providing horrible service. I’m done with them.”

Helpful Report

Posted 9 months ago

“Always deliver your food late, lie to you about the eta and offer you $5 for “your inconvenience””

Helpful Report

Posted 9 months ago

“Drivers don’t deliver the orders or take food****”

Helpful Report

Posted 9 months ago

“After waiting over two hours the driver called to get pin and said food was on porch. It wasn't. I never received anything but because the driver marked it delivered I can't get a refund. So if you pay over 50 bucks for food and get nothing you're just out of luck. Not worth the risk of being scammed.”

Helpful Report

Posted 9 months ago

“So first off Grubhub/yelp hacked my order. I thought I was ordering from the restaurant. Did not even know till after I paid. Then I get an email with a fourth plus minute range. Called the restaurant they had no idea about my order. Called grub hub customer service absolutely useless and no help. Said my order would be ready between 5:40 and 6:15, I asked how I would know and agent repeated the time, I said so I am supposed to get cold pizza and she said yes. I absolutely will never ever use Yelp/Grubhub again. Lousy company and terrible customer service!”

Helpful Report

Posted 9 months ago

“I placed an ordered and it was delivered somewhere. When I contacted grub B hub they reordered for me. I asked for a credit due to the inconvenience of the original order and was told they could not do that. Asked for a supervisor and was told that no supervisor could give me a credit and was disconnected”

Helpful Report

Posted 9 months ago

“Never got an order that was 2 miles from my workplace. No more GrubHub.”

Helpful Report

Posted 9 months ago

“Took my money, refused to refund and didn't deliver. When i contacted customer service they sai its due to me having previous refunds or concessions. But it was my first time using the App as im from the uk. So never had a refund, and when i explained this they rudly said there is nothing they can do and are disconnecting the chat.”

Helpful Report

Posted 9 months ago

“I placed my order at 6:27 pm and didn't get it delivered until 8:15 I'm a senior and can't eat that late so I ended up throwing it out. I filed a complaint and they offered me $5.00 off my next order which I doubt I will use because I won't use their service anymore.”

Helpful Report

Posted 9 months ago

“I ordered Grubhub thru Burger King. Waited 45 minutes until I was told bk never received the order. Grub hub cancel it and never even said they were sorry for not getting the info to BK. $7 is supposed to make up for ruining my dinner?”

Helpful Report

Posted 9 months ago

“The driver did not deliver to the correct address, we could not find our order, and after speaking with multiple agents, the driver in question, who I told was banned had been reassigned to our redelivery. This same driver delivered to the incorrect address again, and I was again told that there was nothing they could do about it. Do not use Grubhub. They are a scam.”

Helpful Report

Posted 9 months ago

“My apartment number is part of my address. Grubhub for some unknown reason does not share apartment numbers with drivers - how efficient! My driver just left my food someplace in my lobby and texted me that he did not have access to my apartment number. Ubereats and Door Dash does not have this issue - I would suggest using them - particularly if you live in an apartment! Lesson learned - never again.”

Helpful Report

Posted 9 months ago

“Driver picked up food at 9pm from restaurant. Restaurant is three miles from my address that was to be delivered to. 1.5 hours later still waiting on delivery. Driver will not response to calls or texts. I reached out to the Help Center out of concern since on the app I saw the driver just sitting in an industrial area. They sent me a lousy $5 credit. I will not be using their service again. So the $5 credit is worthless”

Helpful Report

Posted 9 months ago

“I used Grubhub for my Donato's pizza delivery. As I am medically incompacitated, I put in the directions for the driver : Ring doorbell. I will tell you to OPEN the door. The stupid driver arrives, doesn't ring the doorbell. He drops my pizza on the porch and leaves. 10 mins after I don't hear a doorbell, I check outside for the driver and my pizza is sitting there. Of course, the pizza is cold. I respond to Grubhub and the operator has the ordacity to offer me a $5 discount off my next order! NO, stupid! I want my pizza. Then she proceeds to ask me stupid questions. Like : " Did you already pay for your pizza?" How else do you think it was going to be delivered??? "Do you still want your pizza??" Ultra dumb ding bat! What do you think?? You got $26 of my money and I still don't have a pizza! This company hires stupid people to work for them.”

Helpful Report

Posted 9 months ago

“Well it's the same everytime, order your food, and it is either delayed from the start, shows up cold, soggy, something gets forgotten. And it's almost always delayed or late. So don't plan on ordering anything warm. This company either needs to hire more people, or maybe just give up and let other services handle it. Cuz the same result time after time is rediculous.”

Helpful Report

Posted 9 months ago

grubHub is rated 1.1 based on 1,729 reviews