grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,729 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,729 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ive been a driver since 2020. Since I've refused to take high mileage, non paying offers, i was deactivated. Seems all they want is theives and sloth drivers. Been over a year since I've accepted an offer but clock in daily. So, basically customers and company refuse to pay. Cool”

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Posted 9 months ago

“Driver ignored my instructions and arrival time was about twice what promised. Never using it again.”

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Posted 9 months ago

“I ordered a pizza from a local restaurant, first they send me a estimated time, the time past and was told there was a hour delay, after that I got a text the pizza was picked up by the driver a hour later, than 15 mins later that my order was canceled by grubhub as they couldn't locate the driver??? I wasted 2 and half hours ....all they say is soo sorry we will refund your money in 3-5 business days.....”

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Posted 9 months ago

“Apparently, if you order items for four people and get items for three people, they will refund the item you didn't get. However, the fourth person does not get dinner and GrubHub doesn't care. Couldn't refund the delivery fee because we did get our items? It really sucked telling my daughter that she couldn't Have the meal she ordered.”

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Posted 9 months ago

“Absolutely terrible service. Drivers are awful and most of the time either steal food or take hours to deliver which results in the food tasting terrible. Customer service is also some of the worst I've ever dealt with. You're better off going anywhere else besides Grubhub.”

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Posted 9 months ago

“Used to be a decently reliable service. Had turned more to a scam and I've had multiple disappointments over the past year with the drivers and service, including orders being stolen and drivers delivering other orders in between (despite my paying for "priority delivery"). Reached my limit and I'm done with GrubHub.”

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Posted 9 months ago

“We utilized GrubHub's food delivery services tonight, but despite the confirmation of delivery, the order was nowhere to be found. A thorough search of the premises, including the parking lot, yielded no signs of the driver or the order. Subsequent calls to GrubHub's customer service resulted in denial of a refund due to the order being marked as delivered. Has anyone encountered similar issues with GrubHub? If so, what steps did you take to resolve the matter? I've contacted them three times, only to be consistently informed that no refund is possible.”

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Posted 9 months ago

“Stole our food, and wouldn't give our money back. SCAM!”

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Posted 9 months ago

“I ordered food, the driver called me and asked me for my address so I gave it to him. He then called me back and asked me for my code so I gave it to him. My food never arrived. I contacted grub hub and they said there’s nothing they can do the food showed delivered. Theses guys suck. Please don’t use them. I was transferred to a supervisor and got ignored and the chat was cut off.”

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Posted 9 months ago

“They ordered from the wrong store, I ordered super slice they gave me little Caesars then refuse to cancel the order. Erika b representative tried to give me a 5, 7, then 10 dollar credit of a 70 dollar order I would not eat!!! They are the worst. I will never use them again”

grubHub 1 star review on 24th October 2024

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Posted 9 months ago

“Grubhub is the worst. My last order was delivered to the wrong address. My address is visible from the street. I can't pick up orders due to my disability and I don't have anyone who can pick it up for me. Grubhub said they would refund my money. If they don't I will file a complaint with the Federal Trade Commission. I'm tired of being over charged for delivery then not getting what I paid for.”

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Posted 9 months ago

“I just have one word to describe them. Terrible. No wonder they are the forgotten delivery service nobody want to use.”

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Posted 9 months ago

“I will never order food through Grubhub again. I've had several orders go through only to wait hours for them and then I'll get a text saying something went wrong with the order. I called the restaurants each time and they all say the orders were ready and had been sitting for hours. You have to cancel through Grubhub and their phone number is not listed on their website that I could find. I finally get someone and I get a "sorry" and they offered coupons. Pathetic.”

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Posted 9 months ago

“Consistently changes my delivery time, Last night I watched the driver miss 5 turns to get to me, What should have been a 30 minute delivery turned into a 2 hour delivery. Food is delivered Cold Or Ice Cream Is Melted. I just got a delivery from Door Dash! Quick and pleasant!”

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Posted 9 months ago

“Over 30$ in fees is ridiculous!!! Went to place an order, food came to 52$, tip for driver 15$ and then i looked at the total after and my bill would have been almost 100$! Grubhub is a rip off! Let ur drivers get some money too they are the ones doing the work. Ur going to raise urself out of a business. Cancelled my order and deleted the app”

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Posted 9 months ago

“I work for them they claim they give you mission pay sometimes if you complete the mission. This particular mission was complete 6 orders without skipping 2 or more to get 12 dollars... long story short I completed 6 deliveries in a row and they claim I missed some in-between but I didn't”

grubHub 1 star review on 19th October 2024

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Posted 9 months ago

“Last week I placed 2 separate orders, one arrived, one didn’t. After contacting the driver, he said my order was canceled. 😞 I immediately called GrubHub, got a text that my bill will be credited to my next order. It wasn’t. Several days later, I get a message stating I won’t get a refund because my ETA is over 48 hours?! I messaged back of my complaint the same day and that I’m now deleting their App. Very disappointed that they kept my money when I followed procedure.”

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Posted 9 months ago

“Grubhub sucks. Two times in a row - the first time the driver put the food outside my door, took a picture and then stole it, the second time just took a picture outside somewhere and marked delivered. My address is pretty unequivocal. Grubhub is a big scam. Use uber eats or anything else.”

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Posted 9 months ago

“Grub hub drivers leave you food outside of Apt outside. They are rude and don’t follow instructions and than Customer Service blame you. Should look at who you hire as a driver. You hire any one as long as they have a car and a license. Rate you 1 out of 5. Poor Never use grub hub again. Use another service”

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Posted 9 months ago

“Dear Grubhub, Food should be handed off to a person. Setting food outside on the ground is against any kind of food etiquette. 35 years in the food industry and rule 1: never put food on the ground.”

grubHub 1 star review on 17th October 2024

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Posted 9 months ago

grubHub is rated 1.1 based on 1,729 reviews