grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,896 Reviews

2 %

of reviewers recommend grubHub

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1.1

Based on 1,896 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extreme rage! Over 2 hours late because the driver didn’t wanna come to mt view. I am Incredible Hulk angry!”

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Posted 3 years ago

“Here is another company I have given 7 months before I added a negative review. I have never ever called a company so much every day for 7 months just to change my email. It is an entire company of misfits running this company. If you love Tylenol, ibuprofen and headaches, doing GrubHub. We cut all ties. I could take talking to another misfit. You can cc all, call, call, call, call, call, call, call, call, call and more calls and they will never ever get it right. There must be a Candid Camera hidden there somewhere to see people's response to their incompetence. Good riddance. We use DoorDash and UberEats now, exclusively”

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Posted 3 years ago

“Grubhub sucks, I have tried them twice now and both times was a horrible experience!!! I mean, come on!! over 2 hours late the first time and it's been an hour and it keeps changing time of delivery. I am completely disappointed and will make sure to spread the word!”

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Posted 3 years ago

“Yet again my order was TOTALLY wrong. Reviews to Grubhub are useless. Service has not improved. While food prices increase and I order and am charged for the expensive food I usually wind up with less expensive food items. Grubhub will tell you they will give you a refund but that is a big, fat lie!!!”

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Posted 3 years ago

“You're better off just picking up your food. A $10 item turns into close to $30 (If you tip the driver well). Then you risk receiving either someone else's order, or discover that your shit is wrong, and or, your missing items. It's too much of a convenience to get overcharged, only to get fucked. I'll just drive a few miles to get my food just for the piece of mind that my shit is correct, and all accounted for. GrubHub, eat a bag of dicks.”

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Posted 3 years ago

“the reason why i have one star because i cant do less, worst app worst costumer service . I'm deleting that shit never use it again. food never arrive and custmer care never answer”

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Posted 3 years ago

“Waited 2 1.2 hours for food that never came. Reordered food and never came. Bojangles said that they don’t even take grub hub only door dash. So grub hub never mentioned that. They just charged my bank acct for 2 meals I never got. No car no food. Terrible company”

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Posted 3 years ago

“cancelled an order because it was coming late, never got to eat lunch, and horrible customer service. they could have cared less that they never delivered. might i add, the order was done at 923 am, for noon delivery, and they didnt ever show up!”

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Posted 3 years ago

“JUST DON’T DO IT!!! Placed order at 6:36pm, received confirmation the food would arrive by 7:15pm. Order finally showed up around 8:05pm…barely warm. Paid WAY too much for this sh*^#y service. Lesson learned the hard way. Never again!”

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Posted 3 years ago

“Near as I can tell, just a scam. I have 3 times not received ordered items nor the promised refund.”

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Posted 3 years ago

“Ordered on digital gift card to be emailed to my son, paid $100 yet my son never received the gift card needed today. In chat, they said they had to escalate the problem to another department. I told them my son needed the gift card now, they couldn't fix the problem, I asked for a refund, they said no. So now I have to protest the charge through my bank. Will never use Grub hub again, don't waste your time buying a digital gift card, they are totally incompetent. Just ordered the digital card from Door dash, arrived to my sons email within 5 minutes, screw you Grub hub, you lost my business forever and my bank will refund my money since my son never received the card. Terrible customer service.”

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Posted 3 years ago

“This is 3rd time I ordered Grubhub and they waited until items were almost delivered to tell us not everything was available! The worst delivery company ever!!”

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Posted 3 years ago

“Ordered sandwiches from Subway and no one would accept the order. Worthless and lazy. You would be surprised by the additional tip at the door. No problem, doordash came through.”

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Posted 3 years ago

“Grub hub is actually terrible - prices and customer service is horrendous”

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Posted 3 years ago

“Horrible- I ordered a salad and I got cheese fries and a burrito plus the receipt clearly showed the wrong address, contacted grub hub for a full refund of merely $18.00 and no response.”

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Posted 3 years ago

“If I could give ZERO stars I would. The driver dropped off a $100 worth of food to the wrong address. It is not the first time. It takes, of course, up to 5 business for a refund. So, no food and no money for days. It is an awful experience. Customer service has no empathy and no recourse for inconsiderate drivers who just drop off your order wherever they please. They Grubhub driver who was responsible for the delivery of this order is a JERK and I hope they see this post.”

Helpful Report

Posted 3 years ago

“I HATE being lied to. I pay a monthly fee for free delivery but several times I have been charged a delivery fee. Upon phoning I was told that restaurant does not participate. I then went back online and saw "free delivery". A second call to a different person got me an admission that it should have been free. I supposedly will be receiving a refund in 5 days. I also wonder what the "service fee" is.”

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Posted 3 years ago

“I ordered wings from Wings Over Fort Worth around 5pm. The wings were supposed to arrive at 5:49pm. I waited 2 and half hours and never received my wings. The driver switched to another driver out of the blue, with no explanation, and mysteriously, my order got cancelled. This is ridiculous. I'm hungry and now I don't have anything to eat. Thank you.”

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Posted 3 years ago

“Twice now Grub Hub has brought food to my house and the orders have been wrong. I pay a lot of money for this service. I’m a nurse and I’m tired when I get home from work. I expect to get the right food. When I’m missing half of my order twice now, I won’t be using them again. Do your job right!”

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Posted 3 years ago

“They supposedly guarantee on time delivery, but orders get delayed. Sometimes multiple times. And every time that they delay the order, they send a different driver. I had one order get delayed until after the restaurant was closed. They cancelled that order. Most recent order was picked up by the wrong driver. How does that happen? That order was also cancelled. I will not order from them again!”

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Posted 3 years ago

grubHub is rated 1.1 based on 1,896 reviews