grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,991 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,991 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This review isn't necessarily against the restaurant. I was missing my soda. So i'm not sure if the driver just didn't give it to me or the restaurant didn't give it to them. This review is more about grubhub. The customer service and the drivers that they are hiring are incompetent. It's getting worse. I tried to call and help with instructions. All I get is no speak english. My delivery tonight was cold because I basically had to figure out how to translate. I noticed that they were lost. Not even in my park. So apparently couldn't even read the address for the mobile home park. Last week my order was delivered to somebody else not even in the park. As soon as it said delivered I tried to get a hold of the driver and they were very rude and once again using the no speak english. Over the last year and I don't order much. My order has not been delivered three times. Two other times I had to meet the driver somewhere. I'm over it. I believe this is the last order.I will get through Grab hub. I used to drive for them about four years back. So I know mobile homes can be a hassle. I would either call the customer and have them give me directions. Most mobile homes have a park map right at the clubhouse as you enter the park. Yes takes a little bit more effort to get out of your car and look at the map and get back in and then deliver the food. That is what customer service is.”

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Posted 2 years ago

“Placed an order and grubhub canceled it before the restaurant could process it less than 30 mins. Called and spoke with a manager for the escalation team and she wasn’t able to assist because she was new to this type of issue. I have to wait 3-5 business days for a $100 refund on Mother’s Day.”

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Posted 2 years ago

“I drove for Grubhub for 2 years and they just keep fuckin drivers out of $$$ every chance they get! The 'premium drivers' get the best runs but since their system breaks down and/or the GPS F's up so much; it's impossible to become a premium driver. What drove me over the edge is they have promotions to make extra $$$ but don't give you the time or ORDERS to accomplish this. Screw Grubhub!”

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Posted 2 years ago

“Horrible you can not even call them to tell them the menu is all messed up the menu suck period sadly”

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Posted 2 years ago

“I would give zero stars if I could. Either use Uber eats or just go pick up your food yourself. Grubhub is by far the worst service I’ve ever used. Late with every order and deliver my food to wrong address nearly every time. Now a customer service supervisor is telling me they can’t provide a refund because they’ve refunded me from previous the time it happened. GrubHub Literally just stole my money, even though it was their workers who delivered my food to wrong address. It is completely absurd, I can’t wait for this terrible business to go out of business.”

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Posted 2 years ago

“Worst way to order food. I've had stolen orders more than delivered and will never use this bs again. I highly advise people to just go get their own stuff. I understand grubhub may sound convenient but they're not. They're thieves.”

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Posted 2 years ago

“Cancelled in 2023. Working OT in 2024, so signed up again. Driver sent a pic of my order at the restaurant as "delivered" waited for me to reorder, and was surprised when I met them at the car and saw them eating my HOT food order while delivering my cold original order. Phone service refuses to give me a full refund even though my order was now crawling in bacteria after sitting in a car for over an hour. Never again!”

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Posted 2 years ago

“Then they closed the chat.”

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Posted 2 years ago

“Why are they allowed to take an hour to deliver my food? Everything was cold. Don't order hot food from this service 😒”

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Posted 2 years ago

“Would give negative stars if I could. EVERY ORDER HAS EITHER NOT ARRIVED OR BEEN MISSING SEVERAL ITEMS. I only even tried this app because it comes with free delivery for Amazon Prime customers. Literally just received a 5 item order missing 3 items and the coffee only half full and COLD. I always tip 20% to the driver and I'm tired of getting shafted when I complain and they offer me 5 f*cking dollars in credit for $20+ of missing food!”

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Posted 2 years ago

“If I could give no stars I would. I got a gift card as a gift and when I went to scratch it off 4 of the numbers were gone. So I reached out to customer service for help and got sent around, had to send pictures to prove I had the card and they told me that there’s no way they could help me. That I needed the original receipt and exact place/time when I got it. I reminded them it was a gift and they said they can’t help unless I reached out to that person for their receipt. So I didn’t get to use my gift and had to just throw it away. I would think there would be some sort of solution in this day of age but no. So honestly that was my first time trying to use Grubhub and I will never use them again. Just based off the company and customer service it was the most horrible experience that went on for days. I talked to them through phone, email and live chat and you’ll have to be the one to continue to reach out because they just won’t respond or will end chats with you. So I 100% don’t recommend ever getting involved with this company.”

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Posted 2 years ago

“Absolutely the worst. Drive goes two cities below the restaurant back up two cities then says on the way to pick up tacos that been sitting for the entire hour to bring here. No way. Hour and half later finally gives me a refund.”

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Posted 2 years ago

“I order things from a restaurant in San Ramon because I'm in the hospital I have pressed the GrubHub app order my dinner the restaurant notified me and them half an hour later found out nobody picked it up call customer service and they refuse to refund me my money $30 down the drain that was the first and last time I use these guys”

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Posted 2 years ago

“I put an order with grabhub. The text message said that it was delivered. I never saw the order. Usually I get the message with the picture but not this time. I had to reorder my food. Instead of one hour ( when you start the order it supposed to be 40 min) I had to wait for two hours. I called Grubhub. The lady on the phone apologised a lot but never offered me a solution and could not tell me the reason why everything went wrong. Very very bad service. I won’t recommend for anyone to use them again. In fact it was my last time too.”

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Posted 2 years ago

“So far I’ve never received any meals from Grubhub. I’ve ordered on 3 different occasions and nothing. Says delivered. And there was never a photo of my order. So I bought someone a free meal while I sit a starve ? NEVER again will ever use Grubhub again !”

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Posted 2 years ago

“They sent the wrong order. I had to call GrubHub's customer service. They were going to make me pay for the wrong order. They wouldn't reorder what they messed up. They gave me a $20 gift card that wouldn't work. So I went to doordash I will never use GrubHub”

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Posted 2 years ago

“This freaking company hired incompetent idiots that never delivers on time or at all and then apologizes with a $5 credit!! I don’t know how they are still in service with at the bad reviews!!”

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Posted 2 years ago

“Ordered food at 6:30 it’s 7:31 still not here will not let me cancel. On third assigned driver eta 8pm. Called restaurant food was ready at 7:15. By the time it gets here will be cold and rubber. This is the third time in a row. Sticking with DoorDash”

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Posted 2 years ago

“They tack on a 15% tip for the driver. That is way too much. I give 1520% to my waiter waitress who brings the food to my table serves me water and bread. They should not even get a tip, especially this driver because he did not follow directions. I am in a rehab facility for my leg. I asked him to bring it to my room because I cannot walk so what does he do? He leaves it at the front desk and then he text me and said he delivered my package. I waited 15 minutes and nobody came to my door so I called and canceled Grubhub penalize me by not allowing me to order off their site for 24 hours. It was not my fault. It was the drivers fault for not following directions. I’m going to try DoorDash. Grubhub has lost a customer.”

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Posted 2 years ago

“Service bad”

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Posted 2 years ago

grubHub is rated 1.1 based on 1,991 reviews