grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,991 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,991 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NO I'm sure you're NOT SORRY. GrubHub is a rip off. Sooooo many charges appear on my account from GrubHub, and when I tried to get it settled, NOTHING was done. I will MAKE SURE to spread the word what a RIP OFF company this is.”

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Posted 2 years ago

“Two issues in a row. No refund only credit to my account.”

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Posted 2 years ago

“I’ve ordered from Grubhub many times. At least half the time there’s something wrong with my order. Many times, I’ve been delivered someone else’s food while my order was given to someone else. Many times I’m missing whole items. These apps are supposed to make food delivery easy and convenient but for me most of the time it’s a hassle to correct my orders, or wait twice the amount of time frontage my correct order replaced and delivered or having to request refunds. I’m getting really tired of tipping drivers who can’t even pick up fast food correctly. I try to use the messaging feature to communicate with the driver but more often then not they never answer or reply. Half the time they don’t even speak English so I can’t communicate with them at all. I’ve never had this many issues with Favor or DoorDash.”

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Posted 2 years ago

“Placed our order from a restaurant 3 miles away. An hour ago the restaurant said it was picked up. 10 minutes ago the driver text they’re in our driveway. They’re not. I’m writing this review 2 hours and 5 minutes after I placed my now lost order. Grub Hub SUX. And I have NO FOOD!”

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Posted 2 years ago

“Two hours to get my dinner from a restaurant 30 seconds down the road. Personally, I think GrubHub sucks.”

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Posted 2 years ago

“Every time I order the driver never reads the delivery instructions and never answers the phone it's time to make your driver's to learn to speak and read English”

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Posted 2 years ago

“Driver delivered to the wrong address again. My address is clearly stamped on my mailbox and the side of my garage. It would take a blind idiot to get the wrong address. When I texted this mistake to the driver, they just replied with profanities. Who is GrubHub hiring? Crack addicts?”

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Posted 2 years ago

“Scumbags literally stole from me never using this app again”

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Posted 2 years ago

“Usually I don't leave bad reviews, but this time I cannot pass on it. Especially when my lat two orders equal to over $100. First incident, the restaurant never received the order and I had to call the restaurant 1 1/2 hours after I place the order. This was a week ago. My recent order, I received the wrong items ordered and it was over 30 minutes late from the original time. I do not think I will be using the GrubHub platform going forward.”

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Posted 2 years ago

“Ordered on line from Buffalo Wild Wings in Orland hills Illinois and did not get my food. Customer service was no help I deleted the app from my phone and will never use them again”

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Posted 2 years ago

“Grubhub needs to do better!!! Your delivery ppl steals food than lie about it.. So today i ordered my son Mcdonald’s.. Now i’m watching the app it’s telling me that my order was picked up and you’re headed to me .. you come to my door and say you don’t have a order for me 🤦🏽‍♀️🤦🏽‍♀️the whole time on the app & dude is on stand still mode in front of me then he clicks it off and he’s still trying to convince me he doesn’t have my order but you’re at my house… then on top of that keep saying I Don’t Speak No English!!! Your Fckin Workers Stole My Son Dinner”

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Posted 2 years ago

“Please don’t use this app they don’t care about you getting your food it’s all about money. I was missing my order and they only give me some of the refund back k will never use this app again”

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Posted 2 years ago

“Drivers do not read driver instructions. Food not delivered to my indoor door. I was supposed to get a $5.00 credit. Never happened.”

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Posted 2 years ago

“Today is the last day I will be using Grub Hub basically I was scammed out of $15 because they didn't have enough drivers. I ordered something from Popeyes via delivery. When I received my receipt it said the order was placed for pick up I called the Popeyes that I ordered from twice and spoke to two different people who confirmed the order was in the system for delivery. I talked to a chat representative who was very rude and then called and spoke to a supervisor who informed me that they couldn't give me my money back nor could they get a driver to deliver food that was already paid for. Instead they wanted to give me a discount towards my next meal. I ended my membership with GrubHub today. Very disappointed after being told not to go through Grubhub and tried to give the benefit of the doubt and it back fired. Save your money and time. DO NOT JOIN GRUBHUB!!!!”

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Posted 2 years ago

“Ordered two pizzas to be delivered at seven o'clock. Called to cancel at 5:00.. They claimed they couldn't cancel because the pizzas were being made. Nobody makes pizzas 2 hours in advance of delivery. They still refused. This is the worst company ever.”

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Posted 2 years ago

“Numerous times grubhub delivery was incorrect, or give a notice that they don't have driver to pick up order but we can canceled that order. When you call customer services they will tell you that they cannot help you. Due to so many mistakes and no help I will not use grubhub anymore. Horrible service.”

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Posted 2 years ago

“Im not sure how many issues I have had with grubhub however, this time it said my order was delivered, which it was not. Just for them to tell me that since I have had several unusual amount of refunds or concessions that they are unable to refund me at this time. I wouldnt have so many if they would get my order right or correctly delivered. I jsut spent $40 to get nothing and no refund. Bunch of crooks!!!!”

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Posted 2 years ago

“DO NOT USE GRUB HUB. THEY ARE CROOKS, IF YOU RECEIVED THE WRONG ORDER, THEY DON'T CARE. YOU ARE STUCK EATING SOMETHING YOU DIDN'T ORDERER OR SOMETHING YOU DON'T LIKE . YOU HAVE WASTED YOUR MONEY AND THEY WILL BE RUDE ABOUT IT”

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Posted 2 years ago

“Grubhub drivers do not follow delivery instructions. Tonight was the sixth time on a row that they didn’t follow instructions. I am disabled and I need order delivered to my apartment door.”

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Posted 2 years ago

“Let me start off by saying I have been ordering from GrubHub for years. I'm done with them now. I ordered two items on GrubHub. Only one was delivered. The delivery driver could not really speak English (not the problem here) so I was trying to explain that he had not delivered my full order. As we are in this conversation, a GrubHub customer representative calls me to say that part of my order is not being delivered and that they will be refunding the price of the first item. When I get back to my place to call customer service back, they say that they tried to call me to explain the situation and that they're sorry for the inconvenience. I told them that the refund of the item isn't really solving the issue here. I would have either canceled my order or I would've substituted for an item that was available if I had known, but they called me as my order (or half of it) was being delivered, which is too late. Their excuse for not refunding me more is that they tried to call me and I did not answer. When asked if I could be refunded the service fees (since they did not adequately perform the service), they said they couldn't refund me any of the service fees because those go to the restaurant. Then they had the nerve to ask if this was satisfactory. Rather than refund me more money, they gave me a credit which I said I would not use because I am not going to be using this app anymore.”

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Posted 2 years ago

grubHub is rated 1.1 based on 1,991 reviews