grubHub Reviews

Name: grubHub
Rating: 1.11

1.1 Rating 1,976 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,976 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They suck, If possible use another company... this is the 2nd time in a month that GH has delayed my order and was over an hour late. The first time they delayed order we waited over an hour just to have our order canceled.”

Helpful Report

Posted 5 years ago

“Not only was our order missing items but the delivery time changed 3 or 4 times & it took 2 hours for us to finally get our food.Then the driver put our food on our porch & didn't even contact me to tell it was there so our food was in the cold for atleast 10 min. just sitting there while we waited.I didn't even find out our food was delivered until I messaged the driver to see how much longer it would be and her comment was it had already been delivered. With all that, I contacted grubhub through their chat line & after the 2nd customer service rep disconnected from me w/o any resolution & w/o me having time to reply, they would send me a final comment that since they hadn't heard back quick enough,they ended the chat with no resolution.I didn't even have one full minute to reply to the 1st rep after telling them what happened & them giving a bogus resolution of 10% off my NEXT visit and 30 days to use the code. After I said it wasn't acceptable with all that transpired, they so kindly (NOT) went to 20%. Still wasn't good enough for what happened. Next thing I know they disconnected me again. Same thing with the 2nd rep who never even gave a resolution before ending the chat unresolved. I finally got to a 3rd rep who reluctantly refunded my money. I failed to state that everytime they disconnected the chat, I was put back in a que to wait for another rep to reply. The 3rd rep offered the 20% off but after I retold everything that happened including what the 2 reps before him did, he gave me a full refund. I intend on going to corporate as well with this. These actions of the driver and reps is completely and utterly ridiculous and unacceptable. If you have a choice, use Doordash. I never had an issue like this with them & if you do have an issue, they are quick to resolve it & make the customer happy. Friends, we can only go by reviews of each other to get the real truth. This is my real truth. Stay away from Grubhub. Their service and reps suck! NEVER AGAIN!!!”

Helpful Report

Posted 5 years ago

“My first experience with Grubhub was a complete failure. I had placed the order at a local KFC. Only half of the order was delivered, I checked my order and call immediately. I was told that anyone could make mistakes and it was not their responsibility to verify the order was correct. I did the chat with Grubhub and they offered me a refund of the tip only and of course apologized. At that point, I had to order again and go pick it up because I wasn't about to have a second screwup. I was ordering the food for a grieving family that had just lost their son and I was getting very irritated! Needless to say I will not be using Grubhub again. Waste of time. Just easier to do the way I've always done...order and then go pick up.”

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Posted 5 years ago

“Late every time. Cold. Overpriced. Often canceled. Terrible. Look elsewhere.”

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Posted 5 years ago

“I don't know how its a business with the drivers putting up with $1-2 tippers while grubhub pays them nothing.”

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Posted 5 years ago

“I ordered a filet o fish meal from McDonalds... when it was all said and done it was $19 ... are you freaking kiddining me? I will never use grub hub again. What a rip off”

Helpful Report

Posted 5 years ago

“My first experience with Grubhub was a complete failure. I had placed the order at a local pizza place at 4:00pm. Said it would take between 40-50 minutes. At 5:00, I checked my front door and no pizza to be found. I gave it another 15 minutes and still no pizza. I checked the app and it said pizza was delivered at 4:40. WTH!! No pizza in sight...I even checked my neighbors porches and it wasn't there either. I did the chat with Grubhub and they did give me a refund and of course apologized. At that point, I had to order another pizza and go pick it up because I wasnt about to have a second pizza not delivered again. I had a hungry 8 year old who was getting very irritated! Needless to say I will not be using Grubhub again. Waste of time. Just easier to do the way I've always done...order and then go pick up.”

Helpful Report

Posted 5 years ago

“They canceled my order in the last minute before the restaurant closes and says "we apologize for the inconvenience go and order at some other restaurant" when all the other restaurants on their website are closed. WORST SERVICE. NOT ORDERING AGAIN”

Helpful Report

Posted 5 years ago

“Literally the worst experience ever. The driver Anthony phone # 773-945-5734, was literally the worst driver that has ever happened. He got lost and was trying to find a house instead of the business that clearly was listed on the delivery. Then he said he delivered the food and left it outside a glass door. I was waiting by the entrance previous to that and no car ever pulled in. When I tried to reach out to him he blew me off and texted that he doesn't know what to tell me and to go ahead and call grub hub. All he had to do was answer and tell me what door he left food by. Our entire company will never use grubhub again, and this Anthony is the absolute worst representative or employee. I would fire him instantly if it was my choice. After waiting an hour and a half I had to call grubhub to get a refund. If I could give negative stars I would.”

Helpful Report

Posted 5 years ago

“So we have used Grubhub a few times but the last two are the final times we will use this service. The past experience I ended up canceling the order after waiting two hours for my meal. I called the restaurant directly and asked about it and they said the order was ready over a hour ago but the driver had not picked up the order. This time the same thing hour and a half later waits for my meal and the restaurant says it is sitting there. Can’t wait for a cold dinner.”

Helpful Report

Posted 5 years ago

“Delivery day before thanksgiving for a large family meal. Driver never picked up or delivered paid for and ordered 1 week in advance. Following week food delivered at someone else’s home:. Acted as if it was my fault. I have a light on a sign for deliveries i even described the wreath on my door. Horrible not to be trusted with food”

Helpful Report

Posted 5 years ago

“First time using Grubhub. Placed order at 6:29 and food did not arrive until after 8:00. Appeared from tacking driver that he made several deliveries before making ours causing delays. As time from restaurant should have been 10 mi items but it took 30 minutes meaning our expensive dinner was cold”

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Posted 5 years ago

“Two orders in a row I haven't gotten the drink I ordered (though I have gotten a refund). The drivers need to double check the orders and make sure they are complete.”

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Posted 5 years ago

“Horrible! I'm here waiting for my food very hungry! And they canceled my order because the restaurant was closed. Why tf do I get charged for it? And now wait 5 business days for my refund. This is the 2 time I had a error with ya. I refuse to use this company again. Horrible!!!!!!”

Helpful Report

Posted 5 years ago

“Placed first order at 4:21pm. After 2 hours of no driver showing up we cancelled and got a refund. Placed a second order and no food showed up again!! Waited 2 hours for this one too. Called the restaurant and the food was picked up an hour ago. Should be a 15 minute drive, even with the snow. 2 different drivers literally stole our food tonight!! Called and they said they would credit but still hasn’t happened. Unbelievable. Do not order from here!!!!!”

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Posted 5 years ago

“First experiences were fine but lately orders take more than an hour. Delays and no drivers for my order. This is ridiculous.”

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Posted 5 years ago

“I ordered my meal for my family and the driver only picked up half my order and lied and said it was the restaurants fault ! Forced me to go pick up my own food ! This is the 3rd strike with grub hub !! I’ll never use again !”

Helpful Report

Posted 5 years ago

“Placed an order fir 1 pepperoni pizza, 3 tzatziki and pita and a Grecia Delight pizza. Got 1 tzatziku and pita, cheese pizza and Grecian delight. I paid a total of $97 for my order. Grub Hub is the one who placed the wrong order to restaurant. Restaurant charged Grub Hub $37.74. Called Grub Hub. After explaining several times what was wrong Grub Hub ended up giving me a 37.74 credit (yes same as what restaurant charged) but to refund my wrong pizza and missing tzatikis. I don't feel I should be charged $20 in fees when they got it wrong. Meanwhile my kids don't have their lunch because they eat the tzatziki. Wont be ordering from Grub Hub again.”

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Posted 5 years ago

“Usually, very friendly people deliver the food. Also...my order is wrong in some way (whole orders, multiple sides, etc.)...and everytime i order, it is worse. Unfortunately have to move on with delivery apps.”

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Posted 5 years ago

“Never arrives on time have to constantly call”

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Posted 5 years ago

grubHub is rated 1.1 based on 1,976 reviews