grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,896 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,896 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered delivery from Boudin Bakery in Walnut Creek, CA, and the driver dropped off the order outside my door, took a photo, and sent it to my phone. I went to the door and saw him walk away thru the door viewer, opened the door...and the order was gone. The driver picked it back up and walked away with it! He was near the elevator down the hall a short ways, and I called out and said that's my order, you have the right apartment (I thought he thought he had the wrong apartment number), he walked back with the order and said some random person in the building tried to take my order. I thought that was very odd, and said, oh, really, and just took the order from him. When he took the photo, there was no straw in the milkshake, but when he handed me the order, there was a straw in the milkshake and the security seals on the bag were open! It was all very, very creepy. GrubHub gave me a $5 credit, but I won't be ordering from GH again. This was way too creepy. You buzz people like that inside your building, and allow them to walk up right outside your door. You have to trust them a little bit to do that, and that's what I did, and that weirdo stole my order and was gonna drink my shake before he even got on the elevator. THAT is creepy. GH needs to vet their drivers better.”

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Posted 1 year ago

“GRUBHUB IS STRAIGHT TRASH. I ORDERED FOOD FROM A RESTAURANT 10 MINUTES AWAY. THEY GAVE THE ORDER TO A DRIVER THAT WAS MORE THAN A HOUR AWAY. THEN WHEN I CALLED TO CANCEL THEY DIDN'T WANT TO REFUND MY MONEY. THIS HAS HAPPENED THREE TIMES. I WILL NOT ORDER FROM THEM AGAIN. GRUBHUB NEEDS TO BE CLOSED PERMANENTLY‼️”

Helpful Report

Posted 1 year ago

“Ordered via Grubhub for the first time and extremely disappointed. Food wasn't delivered while the picture sent was simply black, so no proof whether and where it was dropped off. Never again.”

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Posted 1 year ago

“Worst deliver customer service ever and if they don’t deliver your food, they don’t credit you! There’s no real refunds - I’m also convinced the support aren’t even real people. Dinally deleted my profile account last night after a last straw - literally recieved a sandwich instead of two full meals”

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Posted 1 year ago

“HORRIBLE customer service, food was incorrect, and they didn't care. Doordash is better. I will never use Grubhub again”

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Posted 1 year ago

“I accidentally ordered to the incorrect address. I caught the mistake however right after I placed the order. Since there is no phone number, I was forced to have to go to the online chat. I got the address corrected, but they said the new address was too far away and they would have to cancel my order. I said that was fine and asked for my original Visa card to be refunded that I had paid with. I was told several times that they do not give refunds, only Grubhub credits. This is not right. I will use the credit but then never again! I will bad mouth Grubhub until the end! Jimbo H. Creve Coeur Mo.”

Helpful Report

Posted 1 year ago

“Not only do they up charge the items that you're ordering then they want to charge you a service fee and a delivery fee and tip your driver. the whole your meal is short and missing items and they don't refund you or nothing I am so overusing this app”

Helpful Report

Posted 1 year ago

“Food was delivered to wrong address. Driver didn't bother to check - just dropped the bag at the building next door. Had to go find based on the picture sent to me saying "delivered". No answer if you try to contact online, and no one to answer their customer service phone line. Grub hub is a rotten delivery service.....and they tacked on a tip for the driver plus fees. DO NOT USE!”

Helpful Report

Posted 1 year ago

“Tonight I had an incredibly frustrating experience with GRUB Hub that left me questioning their commitment to customer satisfaction. I placed an order totaling over $188, expecting a seamless and efficient service. Instead, I was met with disappointment and aggravation. To my dismay, GRUB Hub canceled my order. While such situations can happen, what followed was an infuriating and unacceptable handling of the situation. Rather than promptly crediting my account with the exact amount debited, GRUB Hub offered me a refund that would take several days to process. This approach is entirely inadequate, especially considering the amount of money involved. In situations like this, the least GRUB Hub could do is provide an immediate credit to my account so I can place another order without delay. Waiting several days for a refund is not only inconvenient but also suggests a lack of empathy for the customer's immediate needs. It's as if GRUB Hub prioritizes their financial protocols over providing timely and satisfactory resolutions to their customers. The entire ordeal left a sour taste in my mouth, and I am deeply disappointed with GRUB Hub's handling of the situation. Their failure to promptly rectify their mistake and ensure customer satisfaction is a glaring flaw in their service. I expected better from such a well-known platform, but unfortunately, GRUB Hub fell flat. This experience has made me reconsider using GRUB Hub in the future, and I would advise others to think twice before relying on them for their meal delivery needs. The lack of immediate support and the delay in refunding a significant amount of money is simply unacceptable. GRUB Hub needs to seriously reevaluate their customer service policies to avoid alienating more customers like myself. So in conclusion, $188 gone, hungry teenagers, and no food as I promised for their get-together. Thanks Grub hub!”

Helpful Report

Posted 1 year ago

“I ordered pizza hut through grubhub Amazon prime to be told it would be here no later than 6:08. Then I got another text message stating that no later than 6:44. Then I hit the track button when it still wasn’t here and it said it would be delivered by 7:14. Once we finally got the order the pizza was ice cold. I also found out that GrubHub charges more than what Pizza Hut charges plus they may deliver for free but they are charging a service fee as well as automatically add a 20% tip that you can change. So excluding the tip GrubHub charged me $36.77 where had I picked it up from Pizza Hut it would have cost me $26.75 so there is a $10.02 difference. Pictures included. Horrible!!!”

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Posted 1 year ago

“Ordered 3 items. 2 delivered with no way to contact GrubHub for an adequate refund”

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Posted 1 year ago

“So I got a GrubHub gift card. Yay me right?! No. I've never used GrubHub before. So I upload my gift card amount on my GrubHub app account. I Tried to make an order from the grub hub app. And I had zero options to choose from in my area. I also went thru the website. I live in a small town, so I say well maybe they aren't so popular here, so I check the city of PHX AZ. Only to find a very small handful of places I never eat at. I am Very disappointed with the lack of places and options and the navigation. No grocery stores. Tried to contact customer service for help. I reset my phone and re-downloaded the app before having the online customer service chat. T conversation also ended up being of zero help. I'm to the point of beyond frustrated with the lack of options and help. After using my account balance (once I figure out if I can even use it) I will NEVER come to this site again and you can bet I will be telling everyone I know about my experience and lack the of options to order from GrubHub is. Thanks for nothing. In my opinion I give zero stars. What a waste of money and time. Zero convenience. Rant over.”

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Posted 1 year ago

“DID TWO DELIVERIES AS A DRIVER. 2ND DELIVERY , PICKUP PLACE said customer had already picked up food. First delivery was a joke as well. Customer service sucks also.”

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Posted 1 year ago

“Just tried Grubhub for the first time thru Amazon Prime. The driver refused to deliver my order to my door as he couldn’t turn his car off for some reason, and wanted me to come out to him. I advised that I am handicapped and cannot leave my apartment as I cannot go to the parking lot because of my chair. He then started texting me in Spanish, and threw my order on the ground outside. It’ll be there until my nurse comes tomorrow, and she’ll have to take it to the dumpster. To be fair, I called Grubhub and received excellent customer service. They sent me a refund and generous discount, but I have to motivation to try them again.”

Helpful Report

Posted 1 year ago

“Used to be great, but now it's nothing but errors. Got a call about my order being cancelled and a refund issued....in 4 business days. The woman cut me off when I went to ask a question and just hung up. Will jot be giving any more money to this corporation. Nothing but headaches”

Helpful Report

Posted 1 year ago

“CANCELED MY FIRST ORDER AFTER OVER A HOUR MY SECOND ORDER WAS WRONG AND CUSTOMER SERVICE SAYS THEY CANT SEND ME CORRECT FOOD OR GIVE ME A REFUND I RECOMMEND NEVER USING GRUB HUB AND THEY SHOULD GO OUT OF BUSINESS”

Helpful Report

Posted 1 year ago

“This is a new observation as a driver. And I want to create a frozen con distinction briefly between DoorDash and GrubHub. They’re both not great. But at least… DoorDash allows. You to have more control over your order. You get to see who you’re taking it to and where you’re going Before you take the order. I don’t mean completely. I just mean greater details. And that’s really beneficial because it also let you toggle between orders if you have two of them at the same time if One is taking a long time to be prepared naturally the other one is close by and thus you will be able to make the most sense of your time. even though they’re both terrible DoorDash also allows you to be restricted to one area. This has been official because you can work from anywhere. Also, if you are in an area you want to be in and in order since you outside of. Even though they’re both terrible DoorDash also allows you not to be restricted to one area. This has been official because you can work from anywhere. Also, if you are in a area you want to be in and in order since you outside of it, you can continue to dash when you leave outside of it rather than having to come all the way back to where you started from every single time which always makes for at least , double the miles and none of the pay. Another thing that I find beneficial with DoorDash, even though they’re both terrible. Basically you don’t have to wait until you reach the delivery location to see the instructions. There have been times when I get to a location received delivery instructions and the instructions inside our updates telling me to go someplace entirely different. And closing GrubHub has way too many restrictions and too much unnecessary bits of compliance. It’s like their micromanaging something that is otherwise so simple and basic. None of them including DoorDash pay you well they don’t even really do dollars for miles and then on top of that you have to drive to get back to your area. It sucks really badly to think that you’re doing favors for a person while jeopardizing your vehicle liability your own safety your gas, which is astronomically expensive! Your breaks your tires and then you’re still gonna get taxed on the money you’re earning the money you spend you’re not getting anything out of it object that they fade away… Honestly just paid what it’s worth. Stop using 2020 technology and paying 1995 prices that’s that’s all.”

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Posted 1 year ago

“Wrong order plus no drink”

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Posted 1 year ago

“Told the driver David to call 5 minutes before because the apartment building is very confusing. He says he is here and I say on my way. I said I was here and where was he and he just kept saying he was where directions told him to go and was leaving the order outside. I had to circle the building to figure out where he left it. I also give a nice tip and I regret it. Contacted help and angie offered me a discount on a trial. No thanks. I’ll never use Grubhub again. Deleted my account.”

Helpful Report

Posted 1 year ago

“foods always cold , my last order i added in the address and then it was completely wrong & i was working and couldn’t check my phone . Mind you haven’t eaten that entire day and didn’t even get a proper refund”

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Posted 1 year ago

grubHub is rated 1.1 based on 1,896 reviews