grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,739 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,739 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took them 3 hours to cancel my order, past the point where they should have known the restaurant wasn't going to be able to provide and past the point where I can order from a different restaurant. Next 1000 dollars I spend ordering food will not be going their way probably more if I take a liking to a different service. Honestly going back to places that have built in delivery like Pappa John's seems like the move.”

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Posted 1 year ago

“Last night I ordered food and the delivery driver picked up our food and after he picked it up said it was delivered and sent a fake picture and never got it. He took our food for himself and grub hub wouldn't give us our money back or give us credit for it very bad experience.”

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Posted 1 year ago

“My order was cancelled after waiting an hour, I was told my money would be refunded to the original payment but it wasn't. I was finally able to see that they refunded the payment to a card I haven't used in 6 months. This is the second time this has happened. The first time could have been an accident, but the second time looks like a scam. There have been other lesser issues, but this is the straw breaking the camel's back. When something goes wrong, which it does, you are always SOL with Grubhub.”

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Posted 1 year ago

“Hi after 3 years on and off using Grubhub on a couple of my orders i didn’t receive my proper order apon calling customer service with proof of photos taken explaining my orders i was refused refund and Grubhub didn’t even try to resend to get my proper order. So please what ever you do avoid Grubhub you will get ripped off.”

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Posted 1 year ago

“Terrible service”

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Posted 1 year ago

“Had us wait two hours driver could not contact us. They had to go through their app they delivered to the wrong place made them re-order still charges full price no discount no nothing terrible service trying to get a hold of them and will not answer his phone when GrubHub tried to call him because we couldn’t call him, most pathetic company I’ve ever ever had food from delivered”

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Posted 1 year ago

“My first time using grubhub, the driver cancels my order siting a car accident is preventing him from driving down my street, it was a lie, no accident anywhere. They claimed i would get a refund in 2wks, why 2WKS??? The 2nd time my credit card wouldn't go thru & I got a message to call customer service, they said I would get an email explaining the problem. It's been 3hrs, no email so far. I try a different way to order & noticed going thru grubhub (most places make you pick a delivery service first, when it's grubhub the prices are different. (I hopped around to three different restaurants before I chose one I was willing to pay for & thats when my credit card doesn't go thru.) I went with Seamless and paid $4. For a burger that was 6.60 thru grubhub. Grubhubs prices are significantly higher then the actuaI prices on a menu. I won't be using them ever again.”

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Posted 1 year ago

“Terrible company never ever order from them”

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Posted 1 year ago

“Grubhub is garbage. I will dance on their grave when the competition edges them out. Trash service. They change their delivery times at will and refuse to cancel orders after they more than double the wait time. It's not the consumers fault that drivers do not want to work for your trash company and your wait times spike. I hope you all lose your jobs. Customer service actually hung up on me lol.”

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Posted 1 year ago

“Spent $90 including tip for food. All but fries and nuggets showed up, the picture taken of the delivery was pitch black, and the driver ignored my messages. Customer service said they wouldn't refund me, only give me credits for more of their services. I said absolutely not. They refunded me ONLY fees and my tip to the driver. I got $30 out of the $90 I spent and still had no dinner! Canceled as soon as I could.”

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Posted 1 year ago

“Grubhub corporate solution - terrible. Last minute order cancellation, few actual catering options. Too much stress for me.”

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Posted 1 year ago

“charged my account for 9 months without my permission and will not refund”

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Posted 1 year ago

“Told them they were at wrong house. The driver hung up on me. Twice this happened. Both times they hung up . No food no refund. Don't use.”

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Posted 1 year ago

“Terrible customer service. I called to cancel an order and they told me they can't refund it and offered me $5. This is the 3rd time in my last 3 orders (so all of them) something has gone wrong.”

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Posted 1 year ago

“They dont care about they customers”

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Posted 1 year ago

“Their drivers are careless, they don’t read instructions, leave the food wherever they want, completely ignore you, don’t speak any English so it’s difficult to communicate with them because they don’t understand anything. I had a problem with 4 orders in a row where the driver left my food on a different house like two blocks away from mine, I called him because I saw his location he couldn’t understand what I was saying and he just hung up on me. That was really frustrating, then I ordered again and same issue “you order has been delivered”… NO MY ORDER ISNT HERE ISNT AT MY DOOR BUT SOMEHOW IS MARKED AS DELIVERED. Please hire people that knows how to communicate and that cares about customer satisfaction.”

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Posted 1 year ago

“They allow drivers to take another order even when the one they’re on is going to take 20-30 minutes. I end up waiting well over an hour for delivery. I even order from restaurants less than 5 miles away to eliminate that issue but it’s the same. Then when you chat with customer service they tell you what time it’s coming and apologize for the frustration. When asked about their practice with allowing drivers to tie up orders . . crickets. They say the order will be there on time. It’s 5 minutes from time and it hasn’t even been picked up! They say if it doesn’t make it on time to reach out again. They don’t tell you they won’t answer the next time. DoorDash is the best customer service. They have control over their process and they really do care if you’re unhappy. Grubhub was a free trial. You would think they’d work extra hard to keep your business. Nope. I’m out.”

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Posted 1 year ago

“Ordered food and it went through and delivery driver never delivered it to me and I called and texted the delivery driver and she ignored me so I called Grubhub and they said “I tried to issue a refund and it’s saying error and it will take 7-10 business days to process the refund and we will email you if we process it.” So, basically they stole $22 worth of chipotle from Grubhub that could have been picked up for $15 cause yall overprice stuff to the point it’s ridiculous. Yall should be shut down. Don’t go here. And their website is shut down now and saying that grub hub is down. Why wasn’t I told that before I ordered?”

grubHub 1 star review on 23rd March 2024

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Posted 1 year ago

“Worst customer service ever! I will never order through grubhub again, if I could have left 0 stars I would have a million times over. Waited over an hour for my food then all of a sudden I got a text saying something was wrong with my order then received a call saying another driver picked up my order! Over $70 worth of food and they sent me a discount on my next order! What kind of customer service is that! Not right. Never again!”

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Posted 1 year ago

“Would rate 0 stars if I could. I made an order over 2 hours ago and still haven't recieved it. No one can give me a status update on it and I contacted support twice and was denied a refund EVEN THOUGH I NEVER RECEIVED MY ORDER. I will never give grubhub a dime of my money ever again.”

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Posted 1 year ago

grubHub is rated 1.1 based on 1,739 reviews