grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,739 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,739 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I invited guests over for dinner and a movie and ordered $113.00 worth of Thai food. An hour after ordering they said it was delayed. Another 30 minutes later I got another delay. Meanwhile we are starving and I’ve got Grubhub on chat to find out what’s going on. The food arrives cold, meat is over cooked and dried out, the panang was extremely spicey and I requested NO SPICY on all dishes it makes me sick. Of course I woof down 2 big cold spoonfuls and my stomach is hurting so bad. My company decided to go pick up something else. Meanwhile Grubhub wants to offer me $5 off my next purchase. Wtf? WHY WOULD I ORDER FROM THEM AGAIN? They should take off half my bill. It was awful. Don’t ever order from them!!!!!”

Helpful Report

Posted 1 year ago

“The ONE industry that GrubHub, just like door dash and Uber eats doesn't care to cater to are security officers. Literally standing next to a Seattle address while on shift for 16 hours and I can order Nothing from GrubHub because the Wendy's restaurant which is 1.5 miles away is 500 feet outside the delivery zone. The GrubHub App and browser says that the address 590 1st ave s. Seattle WA is not valid and does not exist. The rep on the phone refuses to assist in any way. All they care about is just the bare minimum to get by. GOD FORBID ANYONE TO GO ABOVE AND BEYOND THE CALL OF DUTY.”

Helpful Report

Posted 1 year ago

“Grubhub does not hold the restaurants accountable for wrong order nor do they issue full refunds. I even offered to send pic of my order from chipotle but they wouldn't listen .”

Helpful Report

Posted 1 year ago

“You never pay I stop doing business with you guys 4 months am still waiting for my money”

Helpful Report

Posted 1 year ago

“Horrible horrible took my money never delivered my food then locked my account”

Helpful Report

Posted 1 year ago

“The driver ignored all delivery instructions and delivered to wrong place”

Helpful Report

Posted 1 year ago

“I will never use grub hub ever ! I had one order from shake shack that was set for one time then all of a sudden it changed to being delivered two hours later . I contacted customer service cancelled my order giving credit and I then ordered something else because I trusted then ordered again and it was wrong I contacted them advised them how i’m so disappointed and the rep just responded i can give you a refund !”

Helpful Report

Posted 1 year ago

“We ordered meals for 4 people, had denied our credit cards x3 then accepted the 4th card,charged to that card...but never received our meals. Grubhug when called had no record of order. Will NEVER try this site again.”

Helpful Report

Posted 1 year ago

“I was so mad! Waited 2 hours for my order. Contacted customer support saying his going to double check my order. Got a text from customer support saying my order will be arriving at 10 plus, so | waited 15 min. to arrive, but it didn't arrive, got text stating my order was cancelled. Very mad!!! because it was very late to order now! Horrible place to order! I would never order again in this place!”

Helpful Report

Posted 1 year ago

“They never delivered my food. They said it was cancelled but did not provide a reason. I had to call and find out it was given to the wrong driver. Sooo…. No food. Terrible service.”

Helpful Report

Posted 1 year ago

“They send you the wrong food and refuse to refund your money. A 49.00 order and you get a 6.44 order that is stealing as far as I am concerned. Rude people is what they are...”

Helpful Report

Posted 1 year ago

“They have terrible systems and has bad delivery drivers. I have 2 restaurants and has a problem with 1 order 2-3 drivers shows to pick up that order that has been already picked up. I have to call so often , I don’t think grubhub knows what they’re doing.”

Helpful Report

Posted 1 year ago

“I wouldn't even give one star if it would allow me to do that! This is the worst company, the drivers are absolutely horrible!!! I had to order my food two times because it got delivered at a business, when my directions clearly said I live in an apartment and the name of the apartments!! The driver marked the order as delivered, nope! Apparently they never read the delivery address which was apartments. The other driver said they dropped it off at a mailbox!!! I will never use them again, they would not answer text or phone calls related to the orders. Very unprofessional!”

grubHub 1 star review on 13th February 2024

Helpful Report

Posted 1 year ago

“Do NOT order from this place! Originally my order was $62 dollars, I immediately added a few things to the order, which bright the TOTAL to $82- Grubhub charged me BOTH charges! Never again will I use grub hub! I had the SAME issue the last time I used them! Now let’s see how long it takes to get my $62 dollars back! Always a issue with this company.”

Helpful Report

Posted 1 year ago

“Screw your company like you screw your drivers! POS!”

Helpful Report

Posted 1 year ago

“I have the free delivery for a year from grub hub but I guess you get what you pay for because these delivery drivers don’t care where they put your order had a lot of issues with my orders being given to other people for free or the place I ordered from not giving me the right food or something missing this is my money I’m spending so I’m going to get a refund if I don’t get my order right so now they have the nerve to say there has been to many refunds on the account hmmm well who’s fault is that not mines I don’t do the order or deliver the food if my pies or missing I want my money back the restaurant isn’t responsible for some reason grub hub is they tell you to call if you need assistance but they won’t give me my money that’s ridiculous why should I appeal this restaurants need to go back to delivering their own food and leave grub hub and doordash alone”

Helpful Report

Posted 1 year ago

“I placed an order via GH in an effort to send to someone. At the very last minute, I receive a popup that the service location is "too far" I cancelled the order at the advice of a GH customer service agent. Upon canceling the order, I was advised that my funds spent would not be returned to my card. I can only use the funds on GH; AND, if i don't use the funds within 90 days, I will forfeit them. I am done ordering from them. Hopefully all consumers will leave. Note, they add all the junk fees, if the order is too small, extra fee...”

Helpful Report

Posted 1 year ago

“I have been a member paying 9.99 per month. I was assured that I'm not being charged any additional as delivery fee. I just found out that they were charging extra for delivery fee which was not shown on the grubhub order total. That's cheating!”

Helpful Report

Posted 1 year ago

“Long story short don’t use this app. The service is horrible and they don’t care. I made an order for my handicap kid. I requested that it get placed between my doors for an easy grab as it’s freezing outside. The driver left it on the steps with no notice at all. Very unprofessional. I used the chat feature and the rep told me he can’t do anything about it. I paid $10 in fees as the order was small with tip. That’s how I got treated. The only reason why I used them is it’s the only app this store uses-NEVER AGAIN.”

Helpful Report

Posted 1 year ago

“Be aware! Grub hub is a dishonest company that has been charging me $10.81 for 7 months and I didn't realize. I had no idea that I was enrolled in any kind of autopay. This solution was to refund me the amount of the most recent month only. So, $10.81 out of $75. 67 that was charged over he past 7 months. Consumer beware!”

Helpful Report

Posted 1 year ago

grubHub is rated 1.1 based on 1,739 reviews