Handtec Reviews

Name: Handtec
Rating: 1.27

1.3 Rating 361 Reviews

7 %

of reviewers recommend Handtec

Company Reviews

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Metrics

1.3

Based on 361 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Handtec 1 star review on 29th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Insolvency Service (a government organisation) are investigating this company and its sister company Sellphone24 for alleged fraud. The more reports the better and they're quick to fill out. Everybody please fill out this form. Search in Google (Complain about a limited company) and it'll take you through an easy process to report the company. The registered companies' name is Makx Ltd. I was also ripped off when I sent my phone in, and after reading countless other reviews, I've decided to do something about it.”

Helpful Report

Posted 5 years ago

“This business took my fully working phone in for recycle, it then quoted me a lot less due to damage. I requested the phone back and found that my phone had been damaged. This company do not take ownership or investigate the damage or the engineer, my thoughts its a shabby office somewhere. I highly recommend you DO NOT USE this service to recycle your device. They are rated high on sales but very low on buying and recycling. This business has a history of damage or offering you a lower value for your device. A simple search on the internet will show other customers who have been treated the same. Use at your our risk!”

Helpful Report

Posted 5 years ago

“Changed my mind after reading the reviews so asked for my phone back. Phone received but no box charger or headphones as this is my property I would like it back”

Helpful Report

Posted 5 years ago

“Originally offered £42 for handset reduced to £5 with some lame excuse that phone headset socket was water damaged. Device 16months old in perfect condition and never near water......steer well clear of Handtec.”

Helpful Report

Posted 5 years ago

“Just re posting the review I left Handtec on TrustPilot, after Handtec reported it and called me to complain about it. Sent my 2016 iPhone 7 off for recycling after being offered £130 for it. Over a week later, and after prompting them, I received a reply saying their was a scratch on the screen (completely untrue) and that the battery life had lowered (it's a 4 year old phone). With that in mind they revised their offer from £130 to £15. All because of fictional scratch and their apparent expectation that a 4 year old phone still have 100% battery health. Not sure what about that review 'violated truspilots guidelines'. They have shown themselves to be an extremely unprofessional company.”

Helpful Report

Posted 5 years ago

“Same as others report apparently stated scratches etc offered half the quote. I am disabled and on benefits so accepted”

Helpful Report

Posted 5 years ago

“DONT USE HANDTEC👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎. Gave me a quote for phone333 pounds I done deal got another quote saying it was broken with scratches, it was new,total crooks,don't send a phone to them, they advertise free returns( rubbish) steel your phone you won't get it back without paying, put you in a corner, CROOKS report them, trading standards”

Helpful Report

Posted 5 years ago

“Well, terrible company,thieves,how staff can work for them and sleep at night beyond me I to got ripped off bullied into having accept lower price as hadn't 30 pounds get phone, always check your emi number before you sell wait 2 days if you see your phone on there website,by law they have to tell you it, off they offered you 100. And they gave you excuse,scratches normally or battery it will be on there site for hundreds more,DONT USE READ REVIEWS and report THEM SHABBY CUSTOMERSERVICE”

Helpful Report

Posted 5 years ago

“Avoid selling your phone here. I've just received an email stating that due to the condition of my phone (that's been kept in a case since the moment of being unboxed) I will receive not the £250 quoted but a laughable £130. I have been recycling mobile phones for 10 years now and never had an issue due to the condition I keep my phones in. But I had heard of companies that try it on and offer a heavily reduced price once the phone is sent to them. Unfortunately I have been duped. I have taken photos of the phone before I sent it off, so I shall await to see what condition it is sent back to me in. Avoid these time wasters.”

Helpful Report

Posted 5 years ago

“Sent away 2 year old iphone x in perfect condition and was quoted £320. Same as everyone else their engineer report said there was a crack on the back and the battery was in poor condition so they’d offer £200. absolutely ridiculous avoid at all costs”

Helpful Report

Posted 5 years ago

“Do not use. A con. States best price but it's a joke. Quote went from £165 to £60. Phone was on perfect condition. Funniest thing was when I replied to say no and return phone I had an email within a few seconds stating they had 'spoken with an engineer ' and could now offer £70. This was literally about 3 seconds. Clearly an automatic message. Avoid”

Helpful Report

Posted 5 years ago

“Warranty was void on a faulty phone because my screen protector was damaged. Crooks!!!”

Helpful Report

Posted 5 years ago

“They agree a price then pay you less. AVOID at all costs ⛔️⛔️⛔️”

Helpful Report

Posted 5 years ago

“Same as everyone else really it seems common practice to say there are “faults” with device and then try to offer a much lower price. I sent a pretty much perfect iPhone 7 they offered around £100, when the “engineer report” came back it said it was covered in scratches and the battery was poor (this has been used for the past 3 years so wouldn’t be brand new condition on the battery) They offered me £65, I declined straight away and asked them to send it me back to be honest I was dreading having it back after finding the reviews on here and thinking what would of happened to it. In fairness I received it back in the same condition I sent it - I still could not see any so called scratches and got my partner to look at it too he said you could see minuscule marks in the light - In my opinion a very unfair way of judging a condition of a phone that would be used and hold it against you to try and rip you off- avoid this company don’t waste your time”

Helpful Report

Posted 5 years ago

“Sent Samsung S9+ to them and they stated had screen burn and revised offer to £40. When I told them that I wasn't interested revised offer again to £50 emailed them to say I wasn't interested. No response for a few days and had to phone them up to get it returned. Still not returned almost a week later.”

Helpful Report

Posted 5 years ago

“CAREFUL people. Companies like this scam people then close company, only to open under new name and start scamming all over again.”

Helpful Report

Posted 5 years ago

“Same as everyone else, sent an immaculate iPhone 7 Plus, offered £140 told it had water damage (the phone is waterproof) as well as other issues and offered me £15... kindly told them where to go.”

Helpful Report

Posted 5 years ago

“Do not send your phone to this company. Offered a good price for my IPhone 8 Plus but after 11 days I’m still waiting for my money! Trading Standards is my next email as this company are offering quick payments which is not happening. Dishonest behaviour. AVOID!!!”

Helpful Report

Posted 5 years ago

“I was offered £155 guaranteed price for a Samsung Galaxy S10+ with a broken LCD.(sold as 'faulty') Once they reviewed the price they told me they could only pay £50 because the repairs cost too much@ and it was beyond repair.”

Helpful Report

Posted 5 years ago

“9th or March my phone was sent to them, they claim it never arrived and I keep getting told them are going though Royal Mail for a claim. I keep chasing them and they keep saying it’s Royal Mail causing them delay. Best part of 4 months and I don’t have the money or the phone and I’m not holding out much hope now. Avoid company as all costs”

Helpful Report

Posted 5 years ago

Handtec is rated 1.3 based on 361 reviews