"Would give zero stars if I could... \n\nHello Howdens, Thank you for lack of willingness to help, I guess social media is the only way to draw attention to the issue we\u2019re having with YOUR product, that you\u2019re refusing to help with\u2026 just to let your audience know\u2026 we have spent thousands on a kitchen and some of the products you have supplied are subpar. The all singing all dancing compact laminate is great in theory, if the install kit that you sell didn\u2019t damage the product. Yes that\u2019s right folks, the resin supplied in the kit that you have to purchase on top of the worktop (and everything else) stains the work top yellow\u2026 not a good look at all. Now considering that the compact laminate worktop is a relatively new product (please check out the \u2018new\u2019 status here https:\/\/www.howdens.com\/kitc...\/kitchen-surfaces\/worktops...) you\u2019d expect there to be some manifesting faults that haven\u2019t been picked up yet, but Howden\u2019s customer service in spectacular style have placed the blame firmly on the installer because the worktop has been sanded????!!! Is it not standard practice to cut and sand the work top before installing? Otherwise, how on earth do we get it to custom fit the space as we all know, no one kitchen is like another. BTW before we go further, here are the install instructions you supply, epoxy and sanding paper included https:\/\/www.howdens.com\/...\/clh_asset...\/ass_25357950.pdf.\nNow, clear epoxy is known for yellowing \u2013 check here https:\/\/www.quora.com\/Is-it-possible-to-get-epoxy-resin..., here https:\/\/www.resinobsession.com\/...\/clear-resin-turning...\/, and here https:\/\/www.artresin.com\/...\/41958017-why-do-some-brands..., oh and here https:\/\/support.promarinesupplies.com\/...\/360016081072...\nNow given this is a common issue with clear epoxy, you\u2019d think that big companies such as yourselves would \u2018think\u2019 around this issue and supply coloured epoxy to blend in with the work top instead of creating a dirty seem? But then I suppose supplying generic clear resin for all colours of compact laminate is more cost effective for you?\nAnyways, what I find most abhorrent is the refusal to speak to us (the customers) because we aren\u2019t the trade account holder \u2013 even though you were happy to take our card details for payment. Now I understand that your mantra is \u2018Quality products need to be installed to a high standard, which is why we only sell to the trade to ensure everything is fitted professionally and exactly as you expect\u2019, but I\u2019m sure you can see the irony in this situation.\nNow before I wrap up my evaluation of your post sales customer service, I\u2019d like to ask one final question\u2026 How on earth have you concluded that the worktop has been sanded (voiding warranty apparently) when 1. You \u2018couldn\u2019t see the staining in the original photo\u2019s which prompted further photos being sent that included a blank sheet of white paper and 2. You didn\u2019t send some one from customer services to inspect the staining personally when you admittedly couldn\u2019t make it out in the images?\nNo photo description available.\n \u00b7 Reply \u00b7 23m\nClaire Kelly-Arthurs\nHello Howdens, Thank you for lack of willingness to help, I guess social media is the only way to draw attention to the issue we\u2019re having with YOUR product, that you\u2019re refusing to help with\u2026 just to let your audience know\u2026 we have spent thousands on a kitchen and some of the products you have supplied are subpar. The all singing all dancing compact laminate is great in theory, if the install kit that you sell didn\u2019t damage the product. Yes that\u2019s right folks, the resin supplied in the kit that you have to purchase on top of the worktop (and everything else) stains the work top yellow\u2026 not a good look at all. Now considering that the compact laminate worktop is a relatively new product (please check out the \u2018new\u2019 status here https:\/\/www.howdens.com\/kitc...\/kitchen-surfaces\/worktops...) you\u2019d expect there to be some manifesting faults that haven\u2019t been picked up yet, but Howden\u2019s customer service in spectacular style have placed the blame firmly on the installer because the worktop has been sanded????!!! Is it not standard practice to cut and sand the work top before installing? Otherwise, how on earth do we get it to custom fit the space as we all know, no one kitchen is like another. BTW before we go further, here are the install instructions you supply, epoxy and sanding paper included https:\/\/www.howdens.com\/...\/clh_asset...\/ass_25357950.pdf.\nNow, clear epoxy is known for yellowing \u2013 check here https:\/\/www.quora.com\/Is-it-possible-to-get-epoxy-resin..., here https:\/\/www.resinobsession.com\/...\/clear-resin-turning...\/, and here https:\/\/www.artresin.com\/...\/41958017-why-do-some-brands..., oh and here https:\/\/support.promarinesupplies.com\/...\/360016081072...\nNow given this is a common issue with clear epoxy, you\u2019d think that big companies such as yourselves would \u2018think\u2019 around this issue and supply coloured epoxy to blend in with the work top instead of creating a dirty seem? But then I suppose supplying generic clear resin for all colours of compact laminate is more cost effective for you?\nAnyways, what I find most abhorrent is the refusal to speak to us (the customers) because we aren\u2019t the trade account holder \u2013 even though you were happy to take our card details for payment. Now I understand that your mantra is \u2018Quality products need to be installed to a high standard, which is why we only sell to the trade to ensure everything is fitted professionally and exactly as you expect\u2019, but I\u2019m sure you can see the irony in this situation.\nNow before I wrap up my evaluation of your post sales customer service, I\u2019d like to ask one final question\u2026 How on earth have you concluded that the worktop has been sanded (voiding warranty apparently) when 1. You \u2018couldn\u2019t see the staining in the original photo\u2019s which prompted further photos being sent that included a blank sheet of white paper and 2. You didn\u2019t send some one from customer services to inspect the staining personally when you admittedly couldn\u2019t make it out in the images?\n"
"Would give zero stars if I could... \n\nHello Howdens, Thank you for lack of willingness to help, I guess social media is the only way to draw attention to the issue we\u2019re having with YOUR product, that you\u2019re refusing to help with\u2026 just to let your audience know\u2026 we have spent thousands on a kitchen and some of the products you have supplied are subpar. The all singing all dancing compact laminate is great in theory, if the install kit that you sell didn\u2019t damage the product. Yes that\u2019s right folks, the resin supplied in the kit that you have to purchase on top of the worktop (and everything else) stains the work top yellow\u2026 not a good look at all. Now considering that the compact laminate worktop is a relatively new product (please check out the \u2018new\u2019 status here https:\/\/www.howdens.com\/kitc...\/kitchen-surfaces\/worktops...) you\u2019d expect there to be some manifesting faults that haven\u2019t been picked up yet, but Howden\u2019s customer service in spectacular style have placed the blame firmly on the installer because the worktop has been sanded????!!! Is it not standard practice to cut and sand the work top before installing? Otherwise, how on earth do we get it to custom fit the space as we all know, no one kitchen is like another. BTW before we go further, here are the install instructions you supply, epoxy and sanding paper included https:\/\/www.howdens.com\/...\/clh_asset...\/ass_25357950.pdf.\nNow, clear epoxy is known for yellowing \u2013 check here https:\/\/www.quora.com\/Is-it-possible-to-get-epoxy-resin..., here https:\/\/www.resinobsession.com\/...\/clear-resin-turning...\/, and here https:\/\/www.artresin.com\/...\/41958017-why-do-some-brands..., oh and here https:\/\/support.promarinesupplies.com\/...\/360016081072...\nNow given this is a common issue with clear epoxy, you\u2019d think that big companies such as yourselves would \u2018think\u2019 around this issue and supply coloured epoxy to blend in with the work top instead of creating a dirty seem? But then I suppose supplying generic clear resin for all colours of compact laminate is more cost effective for you?\nAnyways, what I find most abhorrent is the refusal to speak to us (the customers) because we aren\u2019t the trade account holder \u2013 even though you were happy to take our card details for payment. Now I understand that your mantra is \u2018Quality products need to be installed to a high standard, which is why we only sell to the trade to ensure everything is fitted professionally and exactly as you expect\u2019, but I\u2019m sure you can see the irony in this situation.\nNow before I wrap up my evaluation of your post sales customer service, I\u2019d like to ask one final question\u2026 How on earth have you concluded that the worktop has been sanded (voiding warranty apparently) when 1. You \u2018couldn\u2019t see the staining in the original photo\u2019s which prompted further photos being sent that included a blank sheet of white paper and 2. You didn\u2019t send some one from customer services to inspect the staining personally when you admittedly couldn\u2019t make it out in the images?\nNo photo description available.\n \u00b7 Reply \u00b7 23m\nClaire Kelly-Arthurs\nHello Howdens, Thank you for lack of willingness to help, I guess social media is the only way to draw attention to the issue we\u2019re having with YOUR product, that you\u2019re refusing to help with\u2026 just to let your audience know\u2026 we have spent thousands on a kitchen and some of the products you have supplied are subpar. The all singing all dancing compact laminate is great in theory, if the install kit that you sell didn\u2019t damage the product. Yes that\u2019s right folks, the resin supplied in the kit that you have to purchase on top of the worktop (and everything else) stains the work top yellow\u2026 not a good look at all. Now considering that the compact laminate worktop is a relatively new product (please check out the \u2018new\u2019 status here https:\/\/www.howdens.com\/kitc...\/kitchen-surfaces\/worktops...) you\u2019d expect there to be some manifesting faults that haven\u2019t been picked up yet, but Howden\u2019s customer service in spectacular style have placed the blame firmly on the installer because the worktop has been sanded????!!! Is it not standard practice to cut and sand the work top before installing? Otherwise, how on earth do we get it to custom fit the space as we all know, no one kitchen is like another. BTW before we go further, here are the install instructions you supply, epoxy and sanding paper included https:\/\/www.howdens.com\/...\/clh_asset...\/ass_25357950.pdf.\nNow, clear epoxy is known for yellowing \u2013 check here https:\/\/www.quora.com\/Is-it-possible-to-get-epoxy-resin..., here https:\/\/www.resinobsession.com\/...\/clear-resin-turning...\/, and here https:\/\/www.artresin.com\/...\/41958017-why-do-some-brands..., oh and here https:\/\/support.promarinesupplies.com\/...\/360016081072...\nNow given this is a common issue with clear epoxy, you\u2019d think that big companies such as yourselves would \u2018think\u2019 around this issue and supply coloured epoxy to blend in with the work top instead of creating a dirty seem? But then I suppose supplying generic clear resin for all colours of compact laminate is more cost effective for you?\nAnyways, what I find most abhorrent is the refusal to speak to us (the customers) because we aren\u2019t the trade account holder \u2013 even though you were happy to take our card details for payment. Now I understand that your mantra is \u2018Quality products need to be installed to a high standard, which is why we only sell to the trade to ensure everything is fitted professionally and exactly as you expect\u2019, but I\u2019m sure you can see the irony in this situation.\nNow before I wrap up my evaluation of your post sales customer service, I\u2019d like to ask one final question\u2026 How on earth have you concluded that the worktop has been sanded (voiding warranty apparently) when 1. You \u2018couldn\u2019t see the staining in the original photo\u2019s which prompted further photos being sent that included a blank sheet of white paper and 2. You didn\u2019t send some one from customer services to inspect the staining personally when you admittedly couldn\u2019t make it out in the images?\n"
"Would give zero stars if I could... \n\nHello Howdens, Thank you for lack of willingness to help, I guess social media is the only way to draw attention to the issue we\u2019re having with YOUR product, that you\u2019re refusing to help with\u2026 just to let your audience know\u2026 we have spent thousands on a kitchen and some of the products you have supplied are subpar. The all singing all dancing compact laminate is great in theory, if the install kit that you sell didn\u2019t damage the product. Yes that\u2019s right folks, the resin supplied in the kit that you have to purchase on top of the worktop (and everything else) stains the work top yellow\u2026 not a good look at all. Now considering that the compact laminate worktop is a relatively new product (please check out the \u2018new\u2019 status here https:\/\/www.howdens.com\/kitc...\/kitchen-surfaces\/worktops...) you\u2019d expect there to be some manifesting faults that haven\u2019t been picked up yet, but Howden\u2019s customer service in spectacular style have placed the blame firmly on the installer because the worktop has been sanded????!!! Is it not standard practice to cut and sand the work top before installing? Otherwise, how on earth do we get it to custom fit the space as we all know, no one kitchen is like another. BTW before we go further, here are the install instructions you supply, epoxy and sanding paper included https:\/\/www.howdens.com\/...\/clh_asset...\/ass_25357950.pdf.\nNow, clear epoxy is known for yellowing \u2013 check here https:\/\/www.quora.com\/Is-it-possible-to-get-epoxy-resin..., here https:\/\/www.resinobsession.com\/...\/clear-resin-turning...\/, and here https:\/\/www.artresin.com\/...\/41958017-why-do-some-brands..., oh and here https:\/\/support.promarinesupplies.com\/...\/360016081072...\nNow given this is a common issue with clear epoxy, you\u2019d think that big companies such as yourselves would \u2018think\u2019 around this issue and supply coloured epoxy to blend in with the work top instead of creating a dirty seem? But then I suppose supplying generic clear resin for all colours of compact laminate is more cost effective for you?\nAnyways, what I find most abhorrent is the refusal to speak to us (the customers) because we aren\u2019t the trade account holder \u2013 even though you were happy to take our card details for payment. Now I understand that your mantra is \u2018Quality products need to be installed to a high standard, which is why we only sell to the trade to ensure everything is fitted professionally and exactly as you expect\u2019, but I\u2019m sure you can see the irony in this situation.\nNow before I wrap up my evaluation of your post sales customer service, I\u2019d like to ask one final question\u2026 How on earth have you concluded that the worktop has been sanded (voiding warranty apparently) when 1. You \u2018couldn\u2019t see the staining in the original photo\u2019s which prompted further photos being sent that included a blank sheet of white paper and 2. You didn\u2019t send some one from customer services to inspect the staining personally when you admittedly couldn\u2019t make it out in the images?\nNo photo description available.\n \u00b7 Reply \u00b7 23m\nClaire Kelly-Arthurs\nHello Howdens, Thank you for lack of willingness to help, I guess social media is the only way to draw attention to the issue we\u2019re having with YOUR product, that you\u2019re refusing to help with\u2026 just to let your audience know\u2026 we have spent thousands on a kitchen and some of the products you have supplied are subpar. The all singing all dancing compact laminate is great in theory, if the install kit that you sell didn\u2019t damage the product. Yes that\u2019s right folks, the resin supplied in the kit that you have to purchase on top of the worktop (and everything else) stains the work top yellow\u2026 not a good look at all. Now considering that the compact laminate worktop is a relatively new product (please check out the \u2018new\u2019 status here https:\/\/www.howdens.com\/kitc...\/kitchen-surfaces\/worktops...) you\u2019d expect there to be some manifesting faults that haven\u2019t been picked up yet, but Howden\u2019s customer service in spectacular style have placed the blame firmly on the installer because the worktop has been sanded????!!! Is it not standard practice to cut and sand the work top before installing? Otherwise, how on earth do we get it to custom fit the space as we all know, no one kitchen is like another. BTW before we go further, here are the install instructions you supply, epoxy and sanding paper included https:\/\/www.howdens.com\/...\/clh_asset...\/ass_25357950.pdf.\nNow, clear epoxy is known for yellowing \u2013 check here https:\/\/www.quora.com\/Is-it-possible-to-get-epoxy-resin..., here https:\/\/www.resinobsession.com\/...\/clear-resin-turning...\/, and here https:\/\/www.artresin.com\/...\/41958017-why-do-some-brands..., oh and here https:\/\/support.promarinesupplies.com\/...\/360016081072...\nNow given this is a common issue with clear epoxy, you\u2019d think that big companies such as yourselves would \u2018think\u2019 around this issue and supply coloured epoxy to blend in with the work top instead of creating a dirty seem? But then I suppose supplying generic clear resin for all colours of compact laminate is more cost effective for you?\nAnyways, what I find most abhorrent is the refusal to speak to us (the customers) because we aren\u2019t the trade account holder \u2013 even though you were happy to take our card details for payment. Now I understand that your mantra is \u2018Quality products need to be installed to a high standard, which is why we only sell to the trade to ensure everything is fitted professionally and exactly as you expect\u2019, but I\u2019m sure you can see the irony in this situation.\nNow before I wrap up my evaluation of your post sales customer service, I\u2019d like to ask one final question\u2026 How on earth have you concluded that the worktop has been sanded (voiding warranty apparently) when 1. You \u2018couldn\u2019t see the staining in the original photo\u2019s which prompted further photos being sent that included a blank sheet of white paper and 2. You didn\u2019t send some one from customer services to inspect the staining personally when you admittedly couldn\u2019t make it out in the images?\n"
"Would give zero stars if I could... \n\nHello Howdens, Thank you for lack of willingness to help, I guess social media is the only way to draw attention to the issue we\u2019re having with YOUR product, that you\u2019re refusing to help with\u2026 just to let your audience know\u2026 we have spent thousands on a kitchen and some of the products you have supplied are subpar. The all singing all dancing compact laminate is great in theory, if the install kit that you sell didn\u2019t damage the product. Yes that\u2019s right folks, the resin supplied in the kit that you have to purchase on top of the worktop (and everything else) stains the work top yellow\u2026 not a good look at all. Now considering that the compact laminate worktop is a relatively new product (please check out the \u2018new\u2019 status here https:\/\/www.howdens.com\/kitc...\/kitchen-surfaces\/worktops...) you\u2019d expect there to be some manifesting faults that haven\u2019t been picked up yet, but Howden\u2019s customer service in spectacular style have placed the blame firmly on the installer because the worktop has been sanded????!!! Is it not standard practice to cut and sand the work top before installing? Otherwise, how on earth do we get it to custom fit the space as we all know, no one kitchen is like another. BTW before we go further, here are the install instructions you supply, epoxy and sanding paper included https:\/\/www.howdens.com\/...\/clh_asset...\/ass_25357950.pdf.\nNow, clear epoxy is known for yellowing \u2013 check here https:\/\/www.quora.com\/Is-it-possible-to-get-epoxy-resin..., here https:\/\/www.resinobsession.com\/...\/clear-resin-turning...\/, and here https:\/\/www.artresin.com\/...\/41958017-why-do-some-brands..., oh and here https:\/\/support.promarinesupplies.com\/...\/360016081072...\nNow given this is a common issue with clear epoxy, you\u2019d think that big companies such as yourselves would \u2018think\u2019 around this issue and supply coloured epoxy to blend in with the work top instead of creating a dirty seem? But then I suppose supplying generic clear resin for all colours of compact laminate is more cost effective for you?\nAnyways, what I find most abhorrent is the refusal to speak to us (the customers) because we aren\u2019t the trade account holder \u2013 even though you were happy to take our card details for payment. Now I understand that your mantra is \u2018Quality products need to be installed to a high standard, which is why we only sell to the trade to ensure everything is fitted professionally and exactly as you expect\u2019, but I\u2019m sure you can see the irony in this situation.\nNow before I wrap up my evaluation of your post sales customer service, I\u2019d like to ask one final question\u2026 How on earth have you concluded that the worktop has been sanded (voiding warranty apparently) when 1. You \u2018couldn\u2019t see the staining in the original photo\u2019s which prompted further photos being sent that included a blank sheet of white paper and 2. You didn\u2019t send some one from customer services to inspect the staining personally when you admittedly couldn\u2019t make it out in the images?\nNo photo description available.\n \u00b7 Reply \u00b7 23m\nClaire Kelly-Arthurs\nHello Howdens, Thank you for lack of willingness to help, I guess social media is the only way to draw attention to the issue we\u2019re having with YOUR product, that you\u2019re refusing to help with\u2026 just to let your audience know\u2026 we have spent thousands on a kitchen and some of the products you have supplied are subpar. The all singing all dancing compact laminate is great in theory, if the install kit that you sell didn\u2019t damage the product. Yes that\u2019s right folks, the resin supplied in the kit that you have to purchase on top of the worktop (and everything else) stains the work top yellow\u2026 not a good look at all. Now considering that the compact laminate worktop is a relatively new product (please check out the \u2018new\u2019 status here https:\/\/www.howdens.com\/kitc...\/kitchen-surfaces\/worktops...) you\u2019d expect there to be some manifesting faults that haven\u2019t been picked up yet, but Howden\u2019s customer service in spectacular style have placed the blame firmly on the installer because the worktop has been sanded????!!! Is it not standard practice to cut and sand the work top before installing? Otherwise, how on earth do we get it to custom fit the space as we all know, no one kitchen is like another. BTW before we go further, here are the install instructions you supply, epoxy and sanding paper included https:\/\/www.howdens.com\/...\/clh_asset...\/ass_25357950.pdf.\nNow, clear epoxy is known for yellowing \u2013 check here https:\/\/www.quora.com\/Is-it-possible-to-get-epoxy-resin..., here https:\/\/www.resinobsession.com\/...\/clear-resin-turning...\/, and here https:\/\/www.artresin.com\/...\/41958017-why-do-some-brands..., oh and here https:\/\/support.promarinesupplies.com\/...\/360016081072...\nNow given this is a common issue with clear epoxy, you\u2019d think that big companies such as yourselves would \u2018think\u2019 around this issue and supply coloured epoxy to blend in with the work top instead of creating a dirty seem? But then I suppose supplying generic clear resin for all colours of compact laminate is more cost effective for you?\nAnyways, what I find most abhorrent is the refusal to speak to us (the customers) because we aren\u2019t the trade account holder \u2013 even though you were happy to take our card details for payment. Now I understand that your mantra is \u2018Quality products need to be installed to a high standard, which is why we only sell to the trade to ensure everything is fitted professionally and exactly as you expect\u2019, but I\u2019m sure you can see the irony in this situation.\nNow before I wrap up my evaluation of your post sales customer service, I\u2019d like to ask one final question\u2026 How on earth have you concluded that the worktop has been sanded (voiding warranty apparently) when 1. You \u2018couldn\u2019t see the staining in the original photo\u2019s which prompted further photos being sent that included a blank sheet of white paper and 2. You didn\u2019t send some one from customer services to inspect the staining personally when you admittedly couldn\u2019t make it out in the images?\n"
"Would give zero stars if I could... \n\nHello Howdens, Thank you for lack of willingness to help, I guess social media is the only way to draw attention to the issue we\u2019re having with YOUR product, that you\u2019re refusing to help with\u2026 just to let your audience know\u2026 we have spent thousands on a kitchen and some of the products you have supplied are subpar. The all singing all dancing compact laminate is great in theory, if the install kit that you sell didn\u2019t damage the product. Yes that\u2019s right folks, the resin supplied in the kit that you have to purchase on top of the worktop (and everything else) stains the work top yellow\u2026 not a good look at all. Now considering that the compact laminate worktop is a relatively new product (please check out the \u2018new\u2019 status here https:\/\/www.howdens.com\/kitc...\/kitchen-surfaces\/worktops...) you\u2019d expect there to be some manifesting faults that haven\u2019t been picked up yet, but Howden\u2019s customer service in spectacular style have placed the blame firmly on the installer because the worktop has been sanded????!!! Is it not standard practice to cut and sand the work top before installing? Otherwise, how on earth do we get it to custom fit the space as we all know, no one kitchen is like another. BTW before we go further, here are the install instructions you supply, epoxy and sanding paper included https:\/\/www.howdens.com\/...\/clh_asset...\/ass_25357950.pdf.\nNow, clear epoxy is known for yellowing \u2013 check here https:\/\/www.quora.com\/Is-it-possible-to-get-epoxy-resin..., here https:\/\/www.resinobsession.com\/...\/clear-resin-turning...\/, and here https:\/\/www.artresin.com\/...\/41958017-why-do-some-brands..., oh and here https:\/\/support.promarinesupplies.com\/...\/360016081072...\nNow given this is a common issue with clear epoxy, you\u2019d think that big companies such as yourselves would \u2018think\u2019 around this issue and supply coloured epoxy to blend in with the work top instead of creating a dirty seem? But then I suppose supplying generic clear resin for all colours of compact laminate is more cost effective for you?\nAnyways, what I find most abhorrent is the refusal to speak to us (the customers) because we aren\u2019t the trade account holder \u2013 even though you were happy to take our card details for payment. Now I understand that your mantra is \u2018Quality products need to be installed to a high standard, which is why we only sell to the trade to ensure everything is fitted professionally and exactly as you expect\u2019, but I\u2019m sure you can see the irony in this situation.\nNow before I wrap up my evaluation of your post sales customer service, I\u2019d like to ask one final question\u2026 How on earth have you concluded that the worktop has been sanded (voiding warranty apparently) when 1. You \u2018couldn\u2019t see the staining in the original photo\u2019s which prompted further photos being sent that included a blank sheet of white paper and 2. You didn\u2019t send some one from customer services to inspect the staining personally when you admittedly couldn\u2019t make it out in the images?\nNo photo description available.\n \u00b7 Reply \u00b7 23m\nClaire Kelly-Arthurs\nHello Howdens, Thank you for lack of willingness to help, I guess social media is the only way to draw attention to the issue we\u2019re having with YOUR product, that you\u2019re refusing to help with\u2026 just to let your audience know\u2026 we have spent thousands on a kitchen and some of the products you have supplied are subpar. The all singing all dancing compact laminate is great in theory, if the install kit that you sell didn\u2019t damage the product. Yes that\u2019s right folks, the resin supplied in the kit that you have to purchase on top of the worktop (and everything else) stains the work top yellow\u2026 not a good look at all. Now considering that the compact laminate worktop is a relatively new product (please check out the \u2018new\u2019 status here https:\/\/www.howdens.com\/kitc...\/kitchen-surfaces\/worktops...) you\u2019d expect there to be some manifesting faults that haven\u2019t been picked up yet, but Howden\u2019s customer service in spectacular style have placed the blame firmly on the installer because the worktop has been sanded????!!! Is it not standard practice to cut and sand the work top before installing? Otherwise, how on earth do we get it to custom fit the space as we all know, no one kitchen is like another. BTW before we go further, here are the install instructions you supply, epoxy and sanding paper included https:\/\/www.howdens.com\/...\/clh_asset...\/ass_25357950.pdf.\nNow, clear epoxy is known for yellowing \u2013 check here https:\/\/www.quora.com\/Is-it-possible-to-get-epoxy-resin..., here https:\/\/www.resinobsession.com\/...\/clear-resin-turning...\/, and here https:\/\/www.artresin.com\/...\/41958017-why-do-some-brands..., oh and here https:\/\/support.promarinesupplies.com\/...\/360016081072...\nNow given this is a common issue with clear epoxy, you\u2019d think that big companies such as yourselves would \u2018think\u2019 around this issue and supply coloured epoxy to blend in with the work top instead of creating a dirty seem? But then I suppose supplying generic clear resin for all colours of compact laminate is more cost effective for you?\nAnyways, what I find most abhorrent is the refusal to speak to us (the customers) because we aren\u2019t the trade account holder \u2013 even though you were happy to take our card details for payment. Now I understand that your mantra is \u2018Quality products need to be installed to a high standard, which is why we only sell to the trade to ensure everything is fitted professionally and exactly as you expect\u2019, but I\u2019m sure you can see the irony in this situation.\nNow before I wrap up my evaluation of your post sales customer service, I\u2019d like to ask one final question\u2026 How on earth have you concluded that the worktop has been sanded (voiding warranty apparently) when 1. You \u2018couldn\u2019t see the staining in the original photo\u2019s which prompted further photos being sent that included a blank sheet of white paper and 2. You didn\u2019t send some one from customer services to inspect the staining personally when you admittedly couldn\u2019t make it out in the images?\n"
"Would give zero stars if I could... \n\nHello Howdens, Thank you for lack of willingness to help, I guess social media is the only way to draw attention to the issue we\u2019re having with YOUR product, that you\u2019re refusing to help with\u2026 just to let your audience know\u2026 we have spent thousands on a kitchen and some of the products you have supplied are subpar. The all singing all dancing compact laminate is great in theory, if the install kit that you sell didn\u2019t damage the product. Yes that\u2019s right folks, the resin supplied in the kit that you have to purchase on top of the worktop (and everything else) stains the work top yellow\u2026 not a good look at all. Now considering that the compact laminate worktop is a relatively new product (please check out the \u2018new\u2019 status here https:\/\/www.howdens.com\/kitc...\/kitchen-surfaces\/worktops...) you\u2019d expect there to be some manifesting faults that haven\u2019t been picked up yet, but Howden\u2019s customer service in spectacular style have placed the blame firmly on the installer because the worktop has been sanded????!!! Is it not standard practice to cut and sand the work top before installing? Otherwise, how on earth do we get it to custom fit the space as we all know, no one kitchen is like another. BTW before we go further, here are the install instructions you supply, epoxy and sanding paper included https:\/\/www.howdens.com\/...\/clh_asset...\/ass_25357950.pdf.\nNow, clear epoxy is known for yellowing \u2013 check here https:\/\/www.quora.com\/Is-it-possible-to-get-epoxy-resin..., here https:\/\/www.resinobsession.com\/...\/clear-resin-turning...\/, and here https:\/\/www.artresin.com\/...\/41958017-why-do-some-brands..., oh and here https:\/\/support.promarinesupplies.com\/...\/360016081072...\nNow given this is a common issue with clear epoxy, you\u2019d think that big companies such as yourselves would \u2018think\u2019 around this issue and supply coloured epoxy to blend in with the work top instead of creating a dirty seem? But then I suppose supplying generic clear resin for all colours of compact laminate is more cost effective for you?\nAnyways, what I find most abhorrent is the refusal to speak to us (the customers) because we aren\u2019t the trade account holder \u2013 even though you were happy to take our card details for payment. Now I understand that your mantra is \u2018Quality products need to be installed to a high standard, which is why we only sell to the trade to ensure everything is fitted professionally and exactly as you expect\u2019, but I\u2019m sure you can see the irony in this situation.\nNow before I wrap up my evaluation of your post sales customer service, I\u2019d like to ask one final question\u2026 How on earth have you concluded that the worktop has been sanded (voiding warranty apparently) when 1. You \u2018couldn\u2019t see the staining in the original photo\u2019s which prompted further photos being sent that included a blank sheet of white paper and 2. You didn\u2019t send some one from customer services to inspect the staining personally when you admittedly couldn\u2019t make it out in the images?\nNo photo description available.\n \u00b7 Reply \u00b7 23m\nClaire Kelly-Arthurs\nHello Howdens, Thank you for lack of willingness to help, I guess social media is the only way to draw attention to the issue we\u2019re having with YOUR product, that you\u2019re refusing to help with\u2026 just to let your audience know\u2026 we have spent thousands on a kitchen and some of the products you have supplied are subpar. The all singing all dancing compact laminate is great in theory, if the install kit that you sell didn\u2019t damage the product. Yes that\u2019s right folks, the resin supplied in the kit that you have to purchase on top of the worktop (and everything else) stains the work top yellow\u2026 not a good look at all. Now considering that the compact laminate worktop is a relatively new product (please check out the \u2018new\u2019 status here https:\/\/www.howdens.com\/kitc...\/kitchen-surfaces\/worktops...) you\u2019d expect there to be some manifesting faults that haven\u2019t been picked up yet, but Howden\u2019s customer service in spectacular style have placed the blame firmly on the installer because the worktop has been sanded????!!! Is it not standard practice to cut and sand the work top before installing? Otherwise, how on earth do we get it to custom fit the space as we all know, no one kitchen is like another. BTW before we go further, here are the install instructions you supply, epoxy and sanding paper included https:\/\/www.howdens.com\/...\/clh_asset...\/ass_25357950.pdf.\nNow, clear epoxy is known for yellowing \u2013 check here https:\/\/www.quora.com\/Is-it-possible-to-get-epoxy-resin..., here https:\/\/www.resinobsession.com\/...\/clear-resin-turning...\/, and here https:\/\/www.artresin.com\/...\/41958017-why-do-some-brands..., oh and here https:\/\/support.promarinesupplies.com\/...\/360016081072...\nNow given this is a common issue with clear epoxy, you\u2019d think that big companies such as yourselves would \u2018think\u2019 around this issue and supply coloured epoxy to blend in with the work top instead of creating a dirty seem? But then I suppose supplying generic clear resin for all colours of compact laminate is more cost effective for you?\nAnyways, what I find most abhorrent is the refusal to speak to us (the customers) because we aren\u2019t the trade account holder \u2013 even though you were happy to take our card details for payment. Now I understand that your mantra is \u2018Quality products need to be installed to a high standard, which is why we only sell to the trade to ensure everything is fitted professionally and exactly as you expect\u2019, but I\u2019m sure you can see the irony in this situation.\nNow before I wrap up my evaluation of your post sales customer service, I\u2019d like to ask one final question\u2026 How on earth have you concluded that the worktop has been sanded (voiding warranty apparently) when 1. You \u2018couldn\u2019t see the staining in the original photo\u2019s which prompted further photos being sent that included a blank sheet of white paper and 2. You didn\u2019t send some one from customer services to inspect the staining personally when you admittedly couldn\u2019t make it out in the images?\n"
