Howdens Reviews

Name: Howdens
Rating: 1.83

1.8 Rating 195 Reviews

18 %

of reviewers recommend Howdens

Company Reviews

Questions

Metrics

1.8

Based on 195 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 39%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

Visit Website

Write Your review

Tell us how Howdens made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Howdens 1 star review on 12th November 2022

Phillip Gollins

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t use howdens misleading sales & terrible customer service”

Helpful Report

Posted 3 years ago

“Spent £10000 on kitchen was informed that 22mm straight edge worktop would be ok. Lasted 2 months before laminate started to raise. This work top not fit for purpose. Have been given money back for work tops but no compensation for new work top to be fitted including gas hob and also tiling. Please don’t buy straight edge work tops no matter what sales man says.”

Helpful Report

Posted 3 years ago

“Poor quality. pull it larder packed up after 18 months tried to claim under warranty but was told moving parts were only covered for 12 months not good when you pay 13k for a kitchen.”

Helpful Report

Posted 3 years ago

“Poor quality laminate flooring.”

Helpful Report

Posted 3 years ago

“Unfortunately I ended up with a bad builder to fit my kitchen. So I took the builder to court. Howdens done my builder a statement. They didnt know the full situation, although I had warned them I was having problems but they still done him a statement. They should've stayed out of it. Despite this I won in court and got my money back. They back the builder as the account is with the builder.”

Helpful Report

Posted 3 years ago

“My Howdens oven stopped working after four years. A new element was needed. I phoned to arrange for an engineer to call and replace it. An appointment was made for the following Thursday and I was told to phone on the day for my allocated two hour slot, this I did. He didn’t arrive that day and I was not notified that he would not be coming. No reason or apology was given. Another appointment was made for the next day: same arrangement, phone for two hour slot. This time it was between 12 and 2. Didn’t arrive! I phoned at 3 o’clock to be told he had been delayed but would be with my by five. At four I got a call from Howdens to say that the part for my oven had only just arrived at the depot. I have no idea how the engineer was going to fix my oven without the part!!! Another appointment arrange for the following Tuesday between 8 and twelve. He turned up at 12:30. We made no mention of the precious missed appointments. However, he was the most unpleasant, belligerent, miserable repairman I have ever had the misfortune to meet. He spoke only when asked a direct question and then only in monosyllables - little more than a grunt to be honest. Clearly he hates his job and the people he has to deal with. This company is very user friendly when you are ordering your new kitchen, but I hope you never have to experience their after sales service which has to be the worst ever. NO STARS.”

Helpful Report

Posted 3 years ago

“Hi I brought a kitchen from Howdens in Grangetown Sunderland. Michael Simpson came out to measure and design our kitchen. Michael was great in dealing with everything we needed to suit us and give guidance within our price range, his friendly yet professional manner was tremendous from beginning to end even when incurring couple of minor detailed faults his brilliance in providing excellent customer service and aftercare to customers was second to none he is a valuable asset to the company well done Michael and Howdens for a job well done! Very happy customer Mr&Mrs Oliver”

Helpful Report

Posted 3 years ago

“awful experience. Items missing or the wrong sizes. Howdens not bothered that we had to pay the fitter more due to their mistakes. Would not recommend to anyone”

Helpful Report

Posted 3 years ago

“Dreadful service. Good quality, but many items missing or the wrong sizes. Our fitter had to go to Howdens 3 times, so we had to pay him more to cover his time. Management not interested in our extra costs. Would not recommend to anyone.”

Helpful Report

Posted 3 years ago

“My 87 yr old mother purchased her kitchen this summer & was recommended their own brand cooker hob. She wasn't given any product information & was surprised when she contacted them to explain she was unable to use 4 rings on full power together, that this was normal, due to the limitations of the product. Feeling disappointed that this hadn't been explained to her before her purchase, felt she had no alternative but to put up with it. However this hob has now proved to be faulty. At times she is totally unable to use it because it won't come on. It has been tested by an independent electrician who couldn't get it to work either. She contacted Howdens and their response was we'll get someone out but not sure when it will be. Days later when their electrician was available it was working again. She has done this on several occasions but they say they need to get their own electrician to see the hob not working and they are never available when she phones. It is difficult, when something stops working intermittently to get someone from Howdens there immediately to confirm this problem, so how is she supposed to get it resolved. She has spoken to the shop in Uttoxeter on numerous occasions to ask for a replacement or a refund. They have refused, even after the electrician contacted them to say it wasn't working properly. She is extremely stressed and upset that at times she is unable to cook her dinner. She spent a lot of money at Howdens when she purchased her new kitchen but is very disappointed with the way she is now being treated.”

Helpful Report

Posted 3 years ago

“could not believe what my fitter was asked when your depot sent the design. was put to him .how much do you want me to add so you can make some extra money on the job .you may now guess i would not buy a kitchen from howdens”

Helpful Report

Posted 3 years ago

“Howdens are really bad. The offered me a free kitchen estimate. The quote was excessive. They didn't help me to sort out any of the problems with the kitchen myself. They sold me several items which I didn't need. They are constantly harassing me with text messages, brochures, emails and letters. I've told them to stop because I've had enough. They're terrible. Their kitchens are really bad and their service is really bad as well. I wouldn't recommend Howdens or their kitchens. They are 'trade only' which is jargon for the everyday consumer.”

Helpful Report

Posted 4 years ago

“Really poor design and poor measurements. Not all the kitchen arrived and we have been told to drill our own holes in doors etc. When this kitchen is £14k you shouldn’t have to cut and drill holes... absolute joke. Would never buy again.”

Helpful Report

Posted 4 years ago

“Struggle to give one star kitchen fitted 5 months 3 of 6 appliances already had new parts fitted new thermostat in cooker 3 weeks new ignition in hob 8 weeks and now new motherboard in the fridge. Complained to Howdens from start as didnt think it was acceptable to have parts fitted in products at such an early stage but told by their staff this was our only option. Now been told by their complaints department shouldn't have had new parts fitted you couldn't make it up but they will listen to further complaints and take history of products into account when they break down avoid at all costs”

Helpful Report

Posted 4 years ago

“To be fair to Howdens now got a refund and they say some of poor service was mis communication which I accept”

Helpful Report

Posted 4 years ago

“Terrible service, don't use them. Paid £80 for delivery got wrong time, no notice, expected my wife to carry it in. left work top on drive, 20/30% of order and now refused a refund of delivery charge.”

Helpful Report

Posted 4 years ago

“We have just bought our third kitchen from Howdens Borehamwood , and always been satisfied . We had a lady named Joss who designed our kitchen and made sure it’s was everything we were looking for . We had quartz worktops fitted and the fitters were a pleasure to have in our home .... thank you Pasha and Tony .”

Helpful Report

Posted 4 years ago

“Expensive and half the stuff got delivered,rude and incompetent staff.”

Helpful Report

Posted 4 years ago

“Have been an account holder for many years, have just closed account due to waiting believe it or not for door furniture for over 5 days, fob of with lame excuses by inexperienced staff that would not know a hinge from a screw avoid this arrogant company at all costs.”

Helpful Report

Posted 4 years ago

“Had a problem with the dishwasher. Took 15 calls to get through. Staff not interested, told to call back. Did so over 4 days and fobbed off. Terrible attitude with customers who spent thousands. Will never deal with Howdens again. Beware of them”

Helpful Report

Posted 4 years ago

Howdens is rated 1.8 based on 195 reviews