Name: Iceland Foods
Rating: 2.50

“Since the fantastic Store Manager has recently changed the Eastwood store has gone quickly downhill with empty shelves and poor quality products . Customer Service is dire and the store is dirty. Freshmeat fixture is always broken with blown and smelly packets of meat. Avoid this store at all costs .”

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Posted 5 years ago

“Great customer service always and amazing value for money on top quality frozen foods”

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Posted 5 years ago

“every time i visit Iceland in Swansea i get good value for money and the staff are very polite and helpful , if there is a Que some one opens up another till.”

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Posted 5 years ago

“Iceland bolton. The staff there are so helpful polite and have a smile which is great. The food is well priced and the shop is clean. Definitely recommend”

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Posted 5 years ago

“Haven’t been in the store for many years as usually do it online. Prices are alway great value and staff super friendly. The young man packing my shopping this morning helped me big time( you know who you are) Many many thanks to you”

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Posted 6 years ago

“Rudest delivery man ever. I’m disabled and he bellowed at me from the communal hall downstairs, told me I was lucky it was a small order or he wouldn’t be bringing it upstairs to my ACTUAL front door and then aggressively said he couldn’t deliver food into my bedroom?!?! As if I would ever ask or expect that!? Stupidest reply ever from Iceland to my complaint, telling me that drivers are not insured to enter premises - er, I’m fully aware of this -and ignoring the rudeness, shouting and appalling service that I experienced. How do other supermarkets manage to insure their drivers, train them not to be rude and to assist those who are disabled? Maybe Iceland should look into this. From their response to me, it’s clear that Iceland think that this delivery driver’s rudeness, arrogance and lack of helpfulness is acceptable behaviour. If you are disabled, elderly or expect decent service I suggest using a different supermarket. I think I’ll stick with Ocado; they bring bags into your kitchen and the delivery people are always charming and helpful. Strangely, they don’t have any issues with insurance...”

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Posted 6 years ago

“Rudest delivery man ever. I’m disabled and he bellowed at me from the communal hall downstairs, told me I was lucky it was a small order or he wouldn’t be bringing it upstairs to my ACTUAL front door and then aggressively said he couldn’t deliver food into my bedroom?!?! As if I would ever ask or expect that!? Stupidest reply ever from Iceland to my complaint, telling me that drivers are not insured to enter premises - er, I’m fully aware of this -and ignoring the rudeness, shouting and appalling service that I experienced. How do other supermarkets manage to insure their drivers, train them not to be rude and to assist those who are disabled? Maybe Iceland should look into this. From their response to me, it’s clear that Iceland think that this delivery driver’s rudeness, arrogance and lack of helpfulness is acceptable behaviour. If you are disabled, elderly or expect decent service I suggest using a different supermarket. I think I’ll stick with Ocado; they bring bags into your kitchen and the delivery people are always charming and helpful. Strangely, they don’t have any issues with insurance...”

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Posted 6 years ago

“Purchased a variety of their new "Luxury" range. The "Luxury" Cottage Pie was a disgrace, only about two desert spoons of mince and the rest was mash potato. Complained to customer service, with the answer "nobody has complained before about it" my response was that they probably could not be bothered, refund was offered. Yet again the so called "Luxury" Lasagne al Forno, same problem about where is the meat. Iceland have now found a new way to increase profits. Take the same product they have been selling for years, put it in a fancy package, reduce the meat content and call it luxury. Obviously if I'm incorrect, then where is their QA personnel; but then most of these products are produced in Dublin, so no surprise about the poor quality”

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Posted 6 years ago

“Sent photos of the problems we had with products have messaged them 3 times and phoned them they do not even bother to reply they are not bothered about customers well will not shop there again people you get when you phone are not bothered so rude not to reply to anyone after they had photos not heard a thing”

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Posted 6 years ago

“Appuling service from Iceland online service and customer service on the phone! We ordered our shopping online and proceeded the the payment,we never got confirmation of the shop at all, I took the day off work and to my 'surprise' the shopping did not arrive, I then rang Iceland asking what has gone on! They said that the website must of had a problem and that they would return the money and it could take a few hours depending on our bank, 2 days later we still haven't got our money back, I rung them back today to find out that the woman on the phone LIED and the money had not even been sent back or arranged to be sent back, I'm still waiting now with a hungry family and hungry animals,with no money to go shopping because Iceland still have my money. I determine to take this further if the money isn't returned. No-one should have to wait over a week for a food or money back!! NEVER SHOP AT ICELAND THEY JUST ROB YOUR MONEY OF YOU WITH NO CARE IN THE WORLD!! THEIFS”

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Posted 6 years ago

“Absolutely appalling customer service in Iceland Supermarket in Tooting. Cashier seemed very uninterested in working on the Till. He rang the bell to call the Manager/ Supervisor several times to get some help with price of an item. Nobody came, to his credit he went and looked it up himself, however, there was no please or thank you from him and when I suggested he should say please and thank you, he looked at me as if I had said a dirty word! I asked to speak to his manager and he rightly said that he had 'called' but nobody came (he didn't actually say those words, but that was the gist of what he said) I asked his colleague to ring the bell, but nobody came) I looked for another staff member and spoke to one who 'Claimed' to be a Manager and when I explained my complaint, he said he was upstairs, so either didn't hear the bell, or couldn't care. He said if I wish to complain I have to contact Customer Service. Unbelievable. I will NOT visit that Store again. Iceland, you should be ashamed of yourselves. All team members should be trained in old fashioned courtesy - it goes a long way, both with respecting others and also Iceland's reputation. If you believe in Customer Service, that is.”

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Posted 6 years ago

“My shopping never turned up because my number of my house disappeared from there details when I've had deliveries from them before. Then offered me a slot 5 hours later I'm never using them again.”

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Posted 6 years ago

“Overcharged me for 2 x pack of eggs when i only bought 1 pack. Went back and asked for my reimbursement. Treated me like a thief then checked CCTV only to find i was right and the cashier overcharged me. They didn't even apologise and displayed a very bad blaming attitude, as if I had done wrong by spotting the overcharge. Will never go back.”

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Posted 6 years ago

“Overcharged me for 2 x pack of eggs when i only bought 1 pack. Went back and asked for my reimbursement. Treated me like a thief then checked CCTV only to find i was right and the cashier overcharged me. They didn't even apologise and displayed a very bad blaming attitude, as if I had done wrong by spotting the overcharge. Will never go back.”

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Posted 6 years ago

“Overcharged me for 2 x pack of eggs when i only bought 1 pack. Went back and asked for my reimbursement. Treated me like a thief then checked CCTV only to find i was right and the cashier overcharged me. They didn't even apologise and displayed a very bad blaming attitude, as if I had done wrong by spotting the overcharge. Will never go back.”

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Posted 6 years ago

“Excellent for pricing and delivery”

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Posted 6 years ago

“ICELAND ASDA & TESCO RAMADHAN GROCERIES SAVINGS ! 2019 https://www.youtube.com/watch?v=C6sz5AOF6P0&t=27s”

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Posted 6 years ago

“Iceland Tolworth,long queues no staff serving.”

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Posted 6 years ago

“Ordered online for home delivery. Paid 2.29 for a bag of potatoes, but they were unavailable on the day of delivery. My bill clearly shows a charge of 2.29, but they refunded me 2.12. There was no promotional code relating to potatoes, just buy one for 2.29 get one for 2.29. Clustermuck Services replies range from "you were not charged for potatoes", to "the promo code reduced the price of each individual item in your order, so you only paid 2.12 for them". This is the one they are now sticking to, although there was no promocode associated with potatoes. I have asked them to tell me what code they used, and show me how they worked these figures out, but they are unwilling or unable to do so. They are also unwilling or unable to look at my bill and add the items up, which proves that I was charged 2.29, and received a refund of just 2.12. It is really sad to see grown people unable to think for themselves and just keep repeating what is in front of them even when there is a simple way to resolve this issue, I don't even mind if they use a calculator. The funny thing is, and they cannot work this out for themselves, that if I had not bought potatoes my bill would have not included 2.29 and therefore no refund. Well, I wont be shopping with them again, and I advise anyone who does to check their change.”

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Posted 6 years ago

“I have Iceland home delivery most weeks and the service is very good - drivers are excellent and helpful. However a gripe about the website where the 'favourites' bar shows a maximum of 12 items, sometimes it says I have no favourites! Have emailed customer services about this but they never replied. Also for a company who prides itself on green credentials, delivery is in single use plastic bags, charged at 5p each. No option for no bag delivery as other home deliveries do, nor for a refund to return bags next time. Great pity.”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Iceland Foods Reviews