Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.48

2.5 Rating 509 Reviews

35 %

of reviewers recommend Iceland Foods

Company Reviews

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Metrics

2.5

Based on 509 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“Still waiting for refund on non delivered order. Only generic answer to my 3 emails complaining. Iceland I want my money back. Get your phone line up and running. Or respond appropriately to my email. Very unhappy with this service,”

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Posted 5 years ago

“Ordered food to be delivered. Paid via PayPal and told money would be taken out upon receipt of goods. Also emailed that not all food available and reductions made accordingly. I have checked my bank account and see I havebeen charged TWICE! Once for original, higher price and again for reduced price. Not happy!”

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Posted 5 years ago

“Happy with their service.”

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Posted 5 years ago

“Ordered my shopping online twice now durring lockdown.They delivered when they said they would got what i wanted. Would highly recommend them.”

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Posted 5 years ago

“Just had a shopping order delivered. Ordered on line night before and it was delivered the following day. Everything I ordered was in stock and delivered. Excellent service. Fresh food had good dates on all the produce received and it looked fresh too! The website was quick and easy to navigate. Well done Iceland for a top service and top quality produce.”

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Posted 5 years ago

“Placed order. Advised of time and delivery date. This was confirmed day of delivery. No delivery came, money taken out of bank. Cannot get in touch with Iceland. I am 75 and in lockdown. Appalling service. If I was advised the order was coming what happened to it in the next few hours. Does not sound good to me Will definitely not touch them again.”

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Posted 5 years ago

“Have never shopped online before and have tried a couple of supermarkets before Iceland. Must say Iceland's system is easy to follow and takes you every step of the way. Sadly several items were out of stock (in my £150 plus order) but I am sure this would happen with any supermarket. Delivery was on time with a very agreeable driver. Have since ordered again with same experience.”

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Posted 5 years ago

“I've very recently had major lifesaving surgery and can't get out, especially cos of Covid. Iceland have been brilliant, delivering either within the time scale or earlier. They don't overfill bags which is great as I can't lift anything too heavy.”

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Posted 5 years ago

“We placed an order from Clay Cross store.No problem. We altered our order by cancelling an unrequested item.No problem We added to the order. no problem. The order came on time,a nice young man delivered it. Problem:- cancelled item included no additions as requested Alterations all made before deadline line.Rubbish site if no one is responding to it in store”

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Posted 5 years ago

“Iceland online shopping is going to become my favourite online shopping place. I'm not one for online shopping but since the covid situation I haven't been out to any supermarket and done it all online. I seem to find regular Iceland slots unlike the other supermarkets who claim to have a bigger capacity than Iceland. When the covid situation is over i will continue Iceland online shopping. A big thank you to Iceland for releasing regular slots throughout the day. A couple of slight things to improve on. There have been two occasions where an Item was missed but after going through the feedback page on the website, I received a refund within days so you still deserve the full stars. However, to really rival the other supermarkets this needs to be worked on. The other slight issue is the lack of substitutes when things are out of stock. Overall, five stars for regular delivery slots during this covid situation, prompt refund for issues and good value items.”

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Posted 5 years ago

“Delivery did not arrive. Website says it's been delivered and I have been charged. Customer helpline closed as too busy to answer calls. Emailed but no reply for 3 days, then their email asked if I still needed help yes or no and I said yes and sent further email to complain. 3 days later further email says they will pass my complaint to local store. Now 3 more days but still no reply. I will contact me credit card to try to reclaim money. I can't go out due to lockdown. Just seen the MD interviewed on tv saying how well they are doing!!”

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Posted 5 years ago

“The delivery driver forgot to deliver my frozen food. It said clearly on my label that there was a bag of frozen food. Realised very quickly but had no way of contacting him to call him back. Also Iceland’s phone lines were closed. This was for a lot of items that I needed.”

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Posted 5 years ago

“Iceland online shopping is the best. I'm not one for online shopping but since covid-19 this is my new way to shop. The delivery drivers are polite and my shopping is always on point. Fresh fruit and veg and the alternatives always match up. When isolation is over i will continue iceland online shopping. Thank you iceland you've been a God sent.”

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Posted 5 years ago

“Morning. Would like to thank Wisbech branch for a brilliant delivery this morning 11.20 ish am driver very kind and helpful don't know his name but he came to us on Fenland Village Osborne road Wisbech. Please hug him for us 25th April 2020”

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Posted 5 years ago

“Excellent staff”

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Posted 5 years ago

“In these troubled times we found ordering on line and getting deliveries from supermarkets to be impossible. However, Iceland have been fantastic both times that we have ordered.”

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Posted 5 years ago

“Our first experience of Iceland home delivery has been excellent. The website worked perfectly and was a doddle to use. Updating the order later on was flawless with our PayPal payment updating automatically. We were updated by email through each stage of the packing process. OK, there were 6 items out of 40-odd unavailable and 2 were substituted with appropriate replacements, but what can you expect in the time we are living through. The delivery man left the bags, returned to his van and phoned to tell us the groceries were on the doorstep. He stayed until I picked the bags up, and with a smile asked if we were OK. We are classed as vulnerable and these home deliveries are literally life-savers. Just hope we can get one for next week. Thanks Iceland and thanks delivery man!”

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Posted 5 years ago

“Fantastic service from Iceland’s delivery arrived today within time slot only 3 items substituted which were fine my husband and l are in high risk isolation and cupboard stock was getting low we tried Iceland site and managed to get a slot we had tried other suppliers without success so it’s a huge thank you to them and to the 2 delivery men if l could have hugged them I would have but obviously 🙄 that was out of the question so sending claps instead. 👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏”

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Posted 5 years ago

“Organised a food delivery for my Dad who is 70, and self isolating. He had been unable to get any food shopping. I live in Australia and ordered him some groceries for delivery online for him. They were delivered the next day, and only a couple of items not available, and with a couple of good substituted items. All in all a fantastic service for my Dad, thank you so much.”

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Posted 5 years ago

“First time using Iceland delivery due to being vulnerable and isolating. Delivery man was very polite and arrived well within the advised time slot. Unfortunately some items were missing. However, contacted the store and received the missing groceries the same day even though I was told I may have to wait until the following day. Everyone I spoke to was very apologetic, helpful and polite. Thank you, a great service in difficult times for us all. Won’t hesitate to use again.”

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Posted 5 years ago

Iceland Foods is rated 2.5 based on 509 reviews