Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.52

2.5 Rating 487 Reviews

36 %

of reviewers recommend Iceland Foods

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Metrics

2.5

Based on 487 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“Thank you so much for the food delivery. Driver was excellent and right on time, thank you. Some items out of stock due to current crisis and sensible substitutions made where possible. Thank you for looking after 2 locked down pensioners!”

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Posted 5 years ago

“Driver great. But I was minus some food and my balance I paid is higher than goods that came I no we in difficulty and I hope too hear from them as I sent aemail at a good time for them”

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Posted 5 years ago

“Poor quality fresh products in the Nottingham stores. Found out of date products being sold too. I fear for my safety too in their shops as the staff are always chasing shoplifters out of the shops.”

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Posted 5 years ago

“I have set up an account for online delivery earlier this week, but have been unable to book a time slot. My husband and I are over 70 and self isolating. We live outside Mold, Flintshire. I have been an Iceland customer for years visiting the shop in Mold every week, and have never had a complaint about your products or the Staff who are always friendly. Thank you”

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Posted 5 years ago

“Well done Maesteg Iceland & online team. Due to coronavirus & vulnerability, I am unable to go out. Ordered online yesterday & received today. Few items not available but this was expected in the current climate. I have shopped in Maesteg branch for years & I want to say a big thankyou to them, also the delivery drivers who are always polite & cheerful. WELL DONE for making my life a bit easier. Look forward to seeing you all in the not too distant future”

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Posted 5 years ago

“Ordered last Monday for delivery today, expected shortages but not on non perishables? Also no bread or milk. Did they leave it until last night before picking? Due to shelves being stripped bare you would think that this has to be addressed. I live alone, don’t drive, nearly 60 & now in 12 weeks isolation due to breathing problems. Cannot get another delivery slot but thinking is it really worth it as the delivery today is a quarter of what I ordered. Regular customer to Iceland, after this not sure I will be in the future.”

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Posted 5 years ago

“Why dosnt ayr branch be resonable and and help the elderly in these bad times like Kilmarnock store”

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Posted 5 years ago

“Thinking about going/ ordering from Iceland through these dark times with Covid-19? DON'T my family of 4 (2 kids under 9) ordered food from them a week ago to find out today we are getting NONE of the food we ordered and there are NO substitutions also. Company is a JOKE! now we've been left to starve by this "So called" bad supermarket.....”

Helpful Report

Posted 5 years ago

“Customer service on check outs! Not pleasant. No offering to help pack, scan items fast to the point where it's all piled up, then by the time you are halfway through packing and paying, they start on next customer and not allowing abit of time for other customers to finish packing. Attitude with some of the checkout assistants are off putting, as though they dont want to be there. No consideration for customers to be honest.”

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Posted 5 years ago

“Set up an online account for housebound relatives 2 weeks ago and tried to place a 2nd order this week. At checkout was told there was a problem and to check card details and try again. I did, 4 times, but order was declined. On checking my bank however 4 pending payments to Iceland were listed! Over 2 phone calls listening to drivel on hold I had the bank issue resolved but customer service? staff could offer no explanation as to why my order was declined or how it could be resolved, indeed they didn't seem to care whether I spent my money with Iceland or elsewhere. A subsequent email was met with the same polite but couldn't care less response so I shopped elsewhere. Customer service were absolutely hopeless. Will be avoiding shopping at Iceland in future as will the relatives I referred to. Malcolm Walker should devote resources to improving customer service rather than greenwashing and boasting about his Bentley.”

Helpful Report

Posted 5 years ago

“It's not the first time this has happened but I have had my online shop delivered two days ago and two of the fresh meat items had very short dates. So I went on to customer services and left a complaint and had no response,so today I have had to leave another message. I am very dissapointed that a customer service dept can't be bothered to respond when they get a genuine complaint. I will take my business elsewhere in future Kevin mount. Sa73 3sa”

Helpful Report

Posted 5 years ago

“Spent £50 at the store last Friday and arrange delivery for 7-9pm...it did not come until 4pm the following day!!.. I'm a single mother and couldn't afford to re buy!!.. We had nothing to eat at the house.. I spoke to someone at the store Saturday morning and was promised extra shopping for the inconvenience.. Nothing!!! This is a disgusting way to treat a loyal customer.”

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Posted 5 years ago

“I will not shop online with Iceland! I find it very sneaky that they put there promotion box right at the bottom of the page, when a check out securely box is right at the top of the page, which is where you land!”

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Posted 5 years ago

“We always buy their 4 for ten pound joints, very tasty enough meat on the joint for dinner the next day, love the pork joint and we bought all this for Christmas day chickens Turkey and pork, this work out at two pound fifty for one. Good value, I always buy Iceland product as they have no artificial colouring in them.”

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Posted 5 years ago

“The food from Iceland’s in Salisbury is normally very good but I bought your top of the range prawns costing £8 pounds and found they were absolutely tasteless Kind Regards Malcolm Wilson”

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Posted 5 years ago

“I bought a turkey crown Christmas 2019. On the box it said perfect turkey crown, it was far from perfect. When I came to cook it it was absolutely awful. It stunk my kitchen out it was covered in herbs and possibly garlic certainly not suitable for Christmas lunch. Head office haven't even got the courtesy to reply to my complaint. Shame on you Iceland”

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Posted 5 years ago

“I have home delivery and am in the Mansfield area. I have found Iceland to be very good. Orders arrive on time, delivery man very courteous and I find the web site to be very good. Many good offers.”

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Posted 5 years ago

“Decided on a 3 bird roast this year even though I had read some negative reviews. Cooked from defrosted as per instructions. Well what can I say Absolutely spot on everyone enjoyed it also lovely cold not dry at all. Well done Iceland”

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Posted 5 years ago

“Dreadful! 10 items of a 28 items shop out of stock. No substitutions either which means I now have to go to Tesco on Xmas eve to buy these items. Really disappointed and won't recommend to others!”

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Posted 5 years ago

“Thought we would try their Salted Caramel Profiterole gateau, after following the defrost instructions to the letter, the end result was just a gooey mess, nothing like their picture and 2 reviews on their website. I could upload a picture of it but it probably would put you off your cornflakes.”

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Posted 5 years ago

Iceland Foods is rated 2.5 based on 487 reviews