Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.48

2.5 Rating 509 Reviews

35 %

of reviewers recommend Iceland Foods

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Metrics

2.5

Based on 509 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“Overcharged me for 2 x pack of eggs when i only bought 1 pack. Went back and asked for my reimbursement. Treated me like a thief then checked CCTV only to find i was right and the cashier overcharged me. They didn't even apologise and displayed a very bad blaming attitude, as if I had done wrong by spotting the overcharge. Will never go back.”

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Posted 6 years ago

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Posted 6 years ago

“Excellent for pricing and delivery”

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Posted 6 years ago

“ICELAND ASDA & TESCO RAMADHAN GROCERIES SAVINGS ! 2019 https://www.youtube.com/watch?v=C6sz5AOF6P0&t=27s”

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Posted 6 years ago

“Iceland Tolworth,long queues no staff serving.”

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Posted 6 years ago

“Ordered online for home delivery. Paid 2.29 for a bag of potatoes, but they were unavailable on the day of delivery. My bill clearly shows a charge of 2.29, but they refunded me 2.12. There was no promotional code relating to potatoes, just buy one for 2.29 get one for 2.29. Clustermuck Services replies range from "you were not charged for potatoes", to "the promo code reduced the price of each individual item in your order, so you only paid 2.12 for them". This is the one they are now sticking to, although there was no promocode associated with potatoes. I have asked them to tell me what code they used, and show me how they worked these figures out, but they are unwilling or unable to do so. They are also unwilling or unable to look at my bill and add the items up, which proves that I was charged 2.29, and received a refund of just 2.12. It is really sad to see grown people unable to think for themselves and just keep repeating what is in front of them even when there is a simple way to resolve this issue, I don't even mind if they use a calculator. The funny thing is, and they cannot work this out for themselves, that if I had not bought potatoes my bill would have not included 2.29 and therefore no refund. Well, I wont be shopping with them again, and I advise anyone who does to check their change.”

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Posted 6 years ago

“I have Iceland home delivery most weeks and the service is very good - drivers are excellent and helpful. However a gripe about the website where the 'favourites' bar shows a maximum of 12 items, sometimes it says I have no favourites! Have emailed customer services about this but they never replied. Also for a company who prides itself on green credentials, delivery is in single use plastic bags, charged at 5p each. No option for no bag delivery as other home deliveries do, nor for a refund to return bags next time. Great pity.”

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Posted 6 years ago

“Iceland is best for frozen food only. Used to offer reasonable prices for extra goods like bread, loo rolls, fresh begs and fruit etc but not anymore since they added 25% charge on top of original prices in the last few weeks. Having to reconsider going to Iceland now as it is getting unaffordable. Hope management takes note.”

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Posted 6 years ago

“Poor poor customer service . He never said a word to me , he was too busy talking to an other employee . He wasn't talking about work , some rubbish about loosing his temper if he was tired . I paid and he still didn't say anything , I would at least liked a thank you but not a word . Disappointed as there are some good people that work there , he really needs training in customer service .”

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Posted 6 years ago

“Iceland Tolworth where the customer comes second. Usually one checkout open,long queues.People with a basket have to wait forever, behind a filled trolley,food already defrosting. Staff hide in the back,make it an Aldi or Lidl.”

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Posted 6 years ago

“THE HOME DELIVERY SERVICE IS EXCELLENT ALWAYS WITHIN GIVEN TIME FRAME AND THE CHAP ALWAYS ASKS IF I WANT THE DELIVERY CARRIED THROUGH THE HOUSE.”

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Posted 6 years ago

“We tried Gregg's vegetable bakes. At first I thought it tasted nice with a cream sauce but on my second bite I had a mouth of hard cubes of vegetables, not sure if it was swede or patato followed by cubes of carrots. Not raw but .hard. The sauce was not nice, it either was chili or pepper but my mouth was still on fire half an hour later. I would not buy again”

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Posted 6 years ago

“Fast efficient service, delivery always on time, goods always in stock, drivers friendly and polite... Food is pretty good too!”

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Posted 6 years ago

“Good food at a good price. The crab linguine is to die for”

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Posted 7 years ago

“Happy to eat very tasty food for very reasonable prices”

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Posted 7 years ago

“I like shopping there are very helpful and help you”

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Posted 7 years ago

“Lovely clean shop helpful staff and my home delivery came on time very happy customer.”

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Posted 7 years ago

“I shop at Horwich Iceland Store regularly and I have been meaning to leave a review for a long time. I'd just like to say all of the staff are so pleasant and helpful but in particular Adam Crolla - he always manages to make me smile and nothing is ever too much trouble for him. Well done to him and all the other staff.”

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Posted 7 years ago

“Had delivery and had missing items.they sed they would deliver them next day.4 weeks later still no items.icelands r not responding so I have a open case with resolver.disgusting behaviour from them”

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Posted 7 years ago

“I made my first order on Thursday 28th June 2018 for next day delivery I thought that’s great. So I sat waiting for my order my slot was between 12-2pm but it never showed up I ran out to get my son at 3pm from school thinking maybe it will still show up I was back home by 3.10pm as my sons school is close but I had to call when I got home as there was no delivery and no contact to say they were coming or not or even been. When I called the the lady was nice but she told me the driver had already been and there was no answer I told her I’d been in all morning and even stayed in an hr after my slot. She said sorry the next slot is between 4-6pm when the man turned up he had no idea my shopping was late so no apology which I kind of understood because it was someone else but I thought they could have told him. Then opened my shopping to find my coleslaw was open and leeked on my milk and an item not available.This has put me off shopping at Iceland again I’ve contacted them and had no reply. Kerry unhappy shopper”

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Posted 7 years ago

Iceland Foods is rated 2.5 based on 509 reviews