Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.52

2.5 Rating 486 Reviews

36 %

of reviewers recommend Iceland Foods

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Metrics

2.5

Based on 486 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“the price and quality is great”

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Posted 6 years ago

“good quality at a great price, with excellen friendly staff.”

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Posted 7 years ago

“Thought I would try it once due to a family bereavement and being busy. 1. Didn't arrive between 8 and 10 as I requested. 2. Charged me for what I ordered and not what arrived, had to wait for a refund. 3. Don't offer alternatives like others. First and last time I will use.”

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Posted 7 years ago

“An assistant, only her second day working in store, was left by herself to operate the only till open. So the queue with already 5 customers waiting grew and grew. Another till was eventually opened but ONLY when a customer asked why another till could be opened. By the time the second till was opened, the queue was practically twice as long.”

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Posted 7 years ago

“Not great all myour order was wrong so much was missing took me ages to get is all sorted out and was never completely right shopping on line was supposed to make it easier but for me it was a lot harder and more stressfull.”

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Posted 7 years ago

“Home delivery did not include 3 of my large items. However, I rang them and they are going to deliver the missing items today. I am very disappointed with the use by dates. I have recieved a 16 slice pack of cooked chicken with only 2 days left on it!!! I consider this to be totally unacceptable as most of this chicken will end up in the bin. The shop I usually get delivery from guarantees the best use by date on the shelf and i have never had any problems with them. So although customer services have been great, I will still not use iceland for delivery again. It's obviously free because they don't take enough care over their delivery orders, and use home deliveries to offload their almost end of date produce!”

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Posted 7 years ago

“good prices and big large options”

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Posted 7 years ago

“Happy young staff that serves us .. always so kind to the old folk that go in and never rushes them through .... Good to see young ones having patience with customers that need abit more time and help ...”

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Posted 7 years ago

“I have used their delivery service for over a year. Their drivers are polite and punctual. The problem, is that the fresh food has only a few days left on the "best before date".Iceland customer help were notified but it occurred again the following week. Just not good enough.”

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Posted 7 years ago

“Free Delivery over 35 pounds straight to my door. Good experience!”

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Posted 7 years ago

“I have spent thousands of pounds with Iceland Foods. Over the last 6 months they have failed to turn up at least 10 times, sometimes an excuse given, but today for the last time they have not even given us a reason. I called customer services at head office, to be told they could not reach the store (I expect because it's closed) and they would call me in the morning to let me know what was going on. If you order from ASDA, Tesco or Sainsburys or the like, if they are to cancel for any reason ot if they intend to be late, they call you and let you know. So Iceland why can you not do the same? I love Iceland Foods for value and for the quality v the value. Problem is when they don't deliver, you may as well go elsewhere as anything is better than nothing, right? I don't understand how they can refund so many customers and not learn from their mistakes, surely there is a regional or area manager somewhere looking at all of the refunds, you could be making double what you make by just getting things sorted. I have no trust in Iceland. they also breach the Data Protection Act when they bring you a paper to sign for your food, it has the names and full address of a number of other customers.”

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Posted 7 years ago

“The home delivery service is excellent, . And staff in the Chippenham store are always polite and helpful”

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Posted 7 years ago

“I have been using Iceland online shopping for a while now, not for every shop but for my majority of frozen. I use it for family gatherings and get it delivered to family members houses! It's so convenient. I recently made an error and had my shopping delivered to my mothers! They were so helpful and got my shop re-picked and delivered! Absolute life saver, thank you so much!!!”

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Posted 7 years ago

“Excellent delivery service”

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Posted 7 years ago

“Delivery never turned up. No phone call, no email, no contact, no apology, no food. Totally unreliable. Customer service appalling.”

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Posted 7 years ago

“Booked a delivery, it didn't arrive on time. Telephoned customer services who checked and confirmed order was out for delivery and just running late. Said the store would call to confirm time. Peterborough store called and said delivery would possibly arrive Saturday. Lies, lie, lies especially as I had an email confirming delivery date and time today. No manager to deal with the call and resolve issue/mistakes. Incredibly rude staff don't listen to customers but always wanting to talk over them with insincere apologies, laughing and winding customers up saying, "there's nothing they can do" and nobody available to help resolve the problem. Absolutely disgusting, low-level service. Best advice, shop somewhere else where your custom is appreciated and customers are treated with respect. Don't touch this store!”

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Posted 7 years ago

“fast delivery kind delivery person brought reserve when on stock on certain food. driver even help lift heavy bag in to door way highly recommended especially in this snow”

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Posted 7 years ago

“the price is good for the quality- try their luxury range serrano ham with melon free range eggs & smoked bacon with bloomer mozzerella & vine tomatoes the frozen paella for £2 with fresh lemon makes a super fast meal the large farmers oranges cut into segments are a great way to get a sleepy kids out of bed The dairy cream 'victoria' sponge is UNDER £2 all the kids love it at a party I'm a hard working business mum- it's great for saving my time & money”

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Posted 7 years ago

“What is the point of iceland, a little bit of everything and high prices to match for low quality food.”

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Posted 7 years ago

“Very reasonable in prices and staff were amazing only thing is the queues are quite long”

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Posted 7 years ago

Iceland Foods is rated 2.5 based on 486 reviews