Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.52

2.5 Rating 486 Reviews

36 %

of reviewers recommend Iceland Foods

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Metrics

2.5

Based on 486 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, I can't recommend them. This is my story: I ordered food online, however, driver didn't arrive and didn't call me that there are any issues. The next day, I called customer service and they scheduled the second delivery, the same story, nobody arrived, no contact. Their line was busy so I mailed them, nobody replied for 2 days. I needed to call them again, a customer service had no idea why it happened. I requested the refund, but they disagreed and scheduled 3rd delivery. This time driver arrived, but some things are broken and most of them have a short expiration date. My order number was 043761673.”

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Posted 7 years ago

“Great European food.............”

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Posted 7 years ago

“Yes, I awarded them four stars, which may seem a bit confusing really. I do not like Iceland because of the shoddy quality of their goods. However, the four stars are for their staff, who struggle along with a serious shortage of them, making for long queues and frayed tempers. This is not their fault at all but a policy of cutting staff back by management. Here in Dover there is a Farm Foods a couple of minutes walk away, and the same problem does not occur in there, not that the quality of their food is any better. Iceland need to get their thumbs out and see what is happening. Of course,as is always the case, area managers and those at the top rarely see the problems as they really are. Well done the staff in the Dover store.”

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Posted 7 years ago

“got my shopping delivered for free”

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Posted 7 years ago

“Website very easy to use making finding the goods that I wanted simple. Good, though not enormous, range of products providing mot of the items I required.”

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Posted 7 years ago

“Shopping is a doddle with Iceland. We normally buy in store with no problem at all... and had absolutely no problem with the website either. Shopping was delivered on time and no items missing will be shopping online more often with them”

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Posted 7 years ago

“Always cleans sand inviting”

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Posted 7 years ago

“really good prices and deliver to your door”

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Posted 7 years ago

“Lots of different food and drinks at really low prices , all delivered to your door with no extra delivery charge”

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Posted 7 years ago

“they have the right items to chose from..”

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Posted 7 years ago

“I recently used Iceland to purchase a stockpile shop. I added 80 pounds to my bonus card and they gave me 4 pounds back to use on my card. Very good bulk buys Such as toilet roll and UHT milk plus the firm family favourite foods all delivered for free on shops over 35 pounds. Wonderful service”

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Posted 7 years ago

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Posted 7 years ago

“Very good delivery .Helpful driver and pleased with the groceries.”

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Posted 7 years ago

“Normally get a good service from this place but whoever packed this time did a bad job. My eggs had broken & there was egg goo all over my items!”

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Posted 7 years ago

“Clear and easy to navigate website. Good prices and free delivery. Products usually well within date.”

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Posted 7 years ago

“Efficient online shopping friendly delivery staff”

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Posted 7 years ago

“cheap items and easy to use website”

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Posted 7 years ago

“Brilliant service recommend them to friends etc I know”

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Posted 7 years ago

“Free delivery but their frozen products weren't frozen! This is their business.”

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Posted 7 years ago

“Great service and loads of choice to feed a family.”

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Posted 7 years ago

Iceland Foods is rated 2.5 based on 486 reviews