Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.52

2.5 Rating 486 Reviews

36 %

of reviewers recommend Iceland Foods

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Metrics

2.5

Based on 486 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“I had a £10 Iceland voucher but they wouldn't accept it in the shop. Never gave a reason. Tried to redeem through being given a bonus card. What a run around - umpteen e-mails, phone calls etc and just being given the runaround. They do respond to emails but I'm just going round in circles for just a small amount. The staff at the store aren't that helpful either. Probably kiss my£10 goodbye but perhaps its a warning not to shop at Iceland”

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Posted 4 years ago

“Not only do I always receive great service from the staff at my Dover High Street store, in a polite and friendly environment, I have just received my home delivery from James who was a ray of sunshine on this grey day, he really brightened my day with his cheerfulness and happy persona, thank you James”

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Posted 4 years ago

“Awful experience Missing products which the local store said they'd send out but never do Rude customer services on the phone and they deliberately avoid trying to honour the promise they put on the pack where they refund or replace items you're not happy about Products which for some reason make customers sick sometimes it's chicken glued together outside the EU eg Thailand and they sell it cheap... They shirk their responsibilities to offer safe food and refund those which customer is unhappy with Plus food often causes sickness they do whatever they can to sweep it under the rug”

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Posted 4 years ago

“We get an Iceland delivery every week. It’s really convenient as we can’t go to the shops. Always been satisfied with our order, and unlike other supermarkets they seem to have delivery slots available. Neil is usually our delivery driver, (Liverpool 14 area) he is really polite, friendly, and efficient, he follows all the distancing rules, and he always asks how we’re doing as well.”

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Posted 4 years ago

“Avoid these at all costs. They break the law on environmental health, food safety and health and safety. food is contaminated housed in a dirty environment the attached video is of the frozen area at the head office deeside warehouse if the head office is like this I dread to think what others are.”

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Posted 4 years ago

“My delivery was brilliant. Very impressed with you delivery driver. Very polite and helpful. Came on time.”

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Posted 4 years ago

“Iceland - Very Unreliable. I am shielding and depend on deliveries. Email arrived saying delivery had been despatched and due between 5-7pm today. However, the delivery did not turn up. No text, phone lines closed. On line account says the order has been delivered when it hasn’t. Payment taken. This is the 2nd time this has happened.”

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Posted 4 years ago

“I placed an online order for delivery to my elderly mother. Delivered today, most of the order missing, the call centre operative did not believe me and suggested that I make a 16 mile across London round trip during lockdown, this might be against the law, to confirm missing items. Refund refused, despite the driver not knowing what was delivered nor waiting for my mother to answer the door.”

Helpful Report

Posted 4 years ago

“£75 of shopping should have been delivered today between 5pm and 7pm it’s now 8.30pm and no shopping. No contact and now my account states it has been delivered... it certainly hasn’t...? Poor service will never order again”

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Posted 4 years ago

“Don't bother using iceland delivery Don't turn up or a late no apologies of staff or customer service”

Helpful Report

Posted 4 years ago

“Service and safety and ignorance”

Helpful Report

Posted 4 years ago

“Knowle Bristol Iceland a threat to public health Long queues stretching to two thirds of the store length . There was only 1 cashier on a saturday morning . This is not just poor service but actually putting the public and their staff at risk of covid transmission .A top priority should be to move shoppers quickly through the checkout. I witnessed a very unpleasant argument break out as a result of frustration generated by poor staffing levels. Never will I shop there again”

Helpful Report

Posted 4 years ago

“Great delivery service always on time not struggled to get slot no problems will always use now”

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Posted 4 years ago

“My father in law who is nearly 90 loves Iceland food, as do I. However he is unable to independently order from their website due to 5”several check out screens that each need clicking on and then to be greeted by a subscription cash back pop up. I find it tricky myself and really feel for those who have gone from other easy to use supermarket apps to Iceland’s website.”

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Posted 4 years ago

“I have to write of my local Iceland delivery team, they work really hard and have never let me down. I have been having deliveries with them for a year , they are so hard working and very pleasant and polite, i can't thank them enough. Very happy with the quality of the food and excellent prices. My local stores are in the Swansea area.”

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Posted 4 years ago

“Everything is good the only problem is the delivery person refused to delivery to the main door. When on your advertisment it say you deliver right to the door. This is misleading.”

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Posted 4 years ago

“customer service dont like complaints about their goods and make the complaints procedure difficult so people give up trying for a refund which i have just experienced regarding icelands stoneground chicken and bacon pizza”

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Posted 4 years ago

“Excellent”

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Posted 4 years ago

“I do not recommend Iceland, bad low-quality products, and bad customer service. Additionally is a place where they have written policy but do not follow it, they breach their own rules frequently They ignore procedures from the government, safety procedures so it is a disgusting place good to get the Covid virus. It is just a poor place.”

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Posted 4 years ago

“My first order with Iceland was a disaster. Terrible communication. Missing items Wrong Items Cut off on the phone after 55 minutes”

Helpful Report

Posted 4 years ago

Iceland Foods is rated 2.5 based on 486 reviews