Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.52

2.5 Rating 486 Reviews

36 %

of reviewers recommend Iceland Foods

Company Reviews

Questions

Metrics

2.5

Based on 486 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Iceland Foods made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At the beginning of Lockdown they were the only supermarket I could get a delivery from. I used to go instore to Iceland once a week and other supermarkets when passing. They have been exceptional in providing free delivery and convenient slots. They do not sell lottery cards, cigarettes or a decent malt whisky but their food is fine and that is what was necessary. Luxuries I can manage without, essentials were just that. Essential.They have always arrived on time and the drivers have been pleasant. It is easy to ring up to contact them and once when I ordered the wrong milk by mistake they changed it before the order was packed.”

Helpful Report

Posted 3 years ago

“My review is based purely on their response to the latest Covid regulations. Chelmsley Wood store today - so many customers not wearing a mask and nobody at the entrance asking or advising them too. BUT, shockingly, amongst their members of staff who were stocking shelves, three of them were not wearing a mask while rushing around in and out of customers and shouting to each other. Both myself & my partner are at acute risk of picking up infections . . . . . we can shop elsewhere if the store isn't going to do better.”

Helpful Report

Posted 3 years ago

“Went into Cheltenham high st store this morning..saw on shelf Small baileys in a box with candle..priced on shelf sign £3...checked my receipt. I was charged £5...so lovely girl on till said it's wrong sign up there it's really £5..as I paid by my bonus card..the manager came said its £5..but it's your mistake..says £3 ,,he wouldn't let me have it for price said on ticket..so I said I will have my £5 back..don't want it..caused a problem because I paid by my bonus card..he eventually gave me £5 cash back..wouldn't let me have it for £3..even it was there mistake..I'm in that store nearly every day..will never save on bonus card again..”

Helpful Report

Posted 3 years ago

“The best Xmas pies were Pethiver 2 years ago but they discontinued them how stupid”

Helpful Report

Posted 3 years ago

“Extensive range, and many outlets, although i am not too sure about a Cheeseburger Pie. Prices are well marked up.”

Helpful Report

Posted 3 years ago

“disgusting, pancakes in fridge, not nice!”

Helpful Report

Posted 3 years ago

“Ordering online ,good delivery options and rarely have any thing substituted.Plenty of offers and choice ,I was able to get everything I needed and found them invaluable. Good communication and emails with updates and offers. Bonus of a free delivery over £40 .will continue to use.”

Helpful Report

Posted 3 years ago

“Product Review Tried the new Chicken En Croute. Was most impressed. Tender breast of chicken topped with bacon wrapped in light flaky pastry. Looked appetising when cooked. 10/10 ⭐⭐⭐⭐⭐.”

Helpful Report

Posted 3 years ago

“There was a mix up over my order, due to driver problems, which I was informed of asking if it would be OK to deliver later than agreed, it arrive no problem. The delivery team were efficient and friendly. Next day the same ordered arrived at me door, it went back on the van and returned to BSE store. Called Iceland Customer Service line and a guy called Kyle sorted everything out the refund for me in a very efficient way ... wish all customer services departments were this good. Thank You Kyle.”

Helpful Report

Posted 3 years ago

“payment card refused again for no reason can't even email them without an order number , which I dont have as I can't order. only company that declines my card. total shambles.”

Helpful Report

Posted 3 years ago

“You are ignorant you don't answer emails well LC what happened to Morrisons you might be the next one the way you are performing”

Helpful Report

Posted 3 years ago

“Product Review Thought I’d give this another go in stead of the usual Rustlers range, I have to say this time around it tastes much better ✅ ✅ ✅ I decided in the second option so toasted the burger buns instead of putting them in microwave so bread won’t soften, defiantly will trying more of the Ed’s range next 8/10 👍👍 #productreview #BeIceland #area204 #aberystwyth1729”

Iceland Foods 5 star review on 2nd October 2021

Helpful Report

Posted 3 years ago

“If you got two x four pints of milk delivered late on a Tuesday morning would you expect to have to use it all before the Friday because the 'use/best before' was midnight Thursday? I complained to Iceland Foods and got the following message. Hey Frederick, Iceland would class 2 days or less as short dated. As your order arrived in a 10 - 12 slot we would count the 28th as a day therefore you do have 4 days on the milk and would not class this as short dated . - Holly Actually the delivery was almost lunchtime Tuesday so up until the best before starts at 00:00 Friday is 2 1/2 days (Tuesday PM, Wednesday, and up to midnight Thursday). I think Iceland use deliveries to shift items with short use before dates. I got milk from the corner shop this morning to use from Friday, and including today that has 10 days life on it!”

Helpful Report

Posted 3 years ago

Iceland Foods 5 star review on 29th September 2021

Helpful Report

Posted 3 years ago

“From ur Leigh WN7 store, bought BIG VALUE PACK of Sheperd's Pie. After cooking my husband asked where was the carrots peas etc with minute amount of meat & 99.9% of potatoes. On examining the contents there were no peas & carrot could just about cove a little finger nail & was nothing like the packaging foto. Please review ur quality control as i rate ur pie as disgusting & wont be buying from u anymore & go to Aldi.”

Helpful Report

Posted 3 years ago

“Very good service and very helpful and polite drivers . They are doing a good job .”

Helpful Report

Posted 3 years ago

“Ordered for a home delivery they sent horrible substitute products, some Of it was damaged, called customer service and they were useless!!”

Helpful Report

Posted 3 years ago

“After trying several times to pay for an online shop, and getting a message saying "check you have available funds" (the implication being, I didnt), I panicked, and checked my online banking, plenty funds, I did a shop with asda, without any problems, I subsequently received an email from Iceland saying they were having problems with their online payment system, when I complained about their lack of customer service, they said I should have paid by PayPal!, if their system appears to be compromised, I would not give anymore information, there are plenty of other options out there, and I will not use Iceland again”

Helpful Report

Posted 3 years ago

“Iceland is a great company to purchase from. Excellent service, excellent products, excellent prices and an excellent delivery service. 5 Star ***** A+++++”

Helpful Report

Posted 3 years ago

“Oldham Town centre storeVery poor customer service from staff members been mistreated on a numerous of times.yesterdays experience was very shocking when I got told of the cashier that she really didn't like me. In the past I have had dirty looks given to me off the same member of staff. I have been called a weirdo off a former security guard No support for people with disabilities such as autism. My shopping experience should be a pleasant one. I should not have to feel uncomfortable everything I go into the store & should not be discriminated or treated like a second class citizen”

Helpful Report

Posted 3 years ago

Iceland Foods is rated 2.5 based on 486 reviews