Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.47

2.5 Rating 510 Reviews

35 %

of reviewers recommend Iceland Foods

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2.5

Based on 510 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On Monday 12th Sept 2022, I purchased, among other products from Iceland's Farnborough Hampshire store, a loaf of bread priced on the shelf at £1.29 for which I subsequently found I was charged £1.35. I brought this to the attention of customer services. On Wednesday 14th Sept 2022, I revisited the store to find the same mispricing/ overcharging. Even if one is to accept that the original discrepancy was an accidental error, it is difficult to maintain that view when customer service are aware of the issue and fail to act. On the second visit, I also found that Iceland beefburgers, priced at £2.75 are actually charged at £3. I spoke to the manager of the store who claimed it was 'not intentional', but seemed unconcerned. I didn't purchase anything. Having not the time to check every advertised and charged price in my baskets I left two baskets of goods at the checkout for the staff to replace in their freezers; just as I shall do every time this happens. It is unreasonable to assume that every customer has time to check every item's quoted price and that the subsequent charging is accurate, and so presumably on most occasions Iceland 'get away with it'. It would appear equally unreasonable to expect competent management. I have, of course, attached photographic evidence to support my case and while I can have no idea by how much Iceland have profited, or by how much customers have been misled, over any period of time, I would expect it to be a substantial amount and it most certainly has not worked in the customers' favour”

Iceland Foods 1 star review on 14th September 2022

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Posted 3 years ago

“Sadly I cannot award them no stars. Has anyone noticed the very high prices in their stores? of late? Shocking really and no wonder the Dover store seems almost empty most of the time with only one checkout needed. That isn't why I am here though. As if their nasty money off offer on a Tuesday I think it was, wasn't bad enough and an insult to our ability to spot a scam when we see one. Even with that money off you will pay more than anywhere else. No, it concerns their latest truly almost unbelievable sneakiness. A £75 interest free loan!!!!!!!!!!! Do they think we are completely mad!! Interest free or not it is but an opportunity to put even more people, most of whom won't be able to afford to, into more debt. Their CEO appeared on tv praising this shocking idea as well.”

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Posted 3 years ago

“So glad that iceland is doing the big bags of mash potato at the food warehouse again, works out so much cheaper good for you iceland.”

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Posted 3 years ago

“Had a phone call to say delivery delayed as problem with van on Friday, no update & No delivery arrived. Had to ring multiple times on Monday & was told delivery between 5-7pm. No turned up at 8.30pm then only got half my order, lots of items missing. This isn’t good enough Iceland.”

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Posted 3 years ago

“Shocking Delivery bags are utterly useless and should not be charged for them as they are not fit for purpose. Items out of stock or 1 day sell by date on them. Absolute joke.”

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Posted 3 years ago

“Stroud Store delivered Stale bread again. You will see my reviews if you scroll down, i have to do 2 a month as they are not interested in putting the matter right and so everytime i have the same problem, i will give a bad review on every site to be found. Each time i am assured of a replacement and each time it doesnt happen. FRAUD is a serious criminal act and i have paid full price for a loaf to last more than a few hours. There have been other items too with either short dates or will run out in hours, but bread is the main issue. And they need to redesign their bags as no thought has gone into the rather dangerous ones they seem to have adapted. I shall see you all in a couple of weeks i am sure over the bread issue.”

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Posted 3 years ago

“Always deliver on time. However I ordered birds eye peas and got Iceland’s own brand which are half the price and I did not get a refund. Not happy about that. Sell buy dates are usually poor and soon run out. The bags they are now packed in are really poor and half the products fall out they are like the shape of boats ( who on earth thought they were a good idea )”

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Posted 3 years ago

“I keep getting spoiled raspberries and strawberries, some have mould on even though they are within date. This has happened quite a few times now.”

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Posted 3 years ago

“Absolutely shocking driver had a massive bad attitude couldn't care less about my delivery. Due time was between 3pm and 5pm my delivery arrived at 6pm. ALL the frozen food was defrosting all the icecreams were melted the driver didn't place my food on the floor he just dropped it all my order was all battered driver didn't even ask how everything was he just dumped my food and drove off”

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Posted 3 years ago

“EVERYTIME I place an online order,I can guarantee I'll get an email saying an item is out of stock! FED UP WITH THE APPALLING CUSTOMER SERVICE FROM ICELAND!”

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Posted 3 years ago

“I placed an order and was booked for between 3 and 5. I paid £6 for that time slot.I had to leave to get to work and got a call nust after 5 to say the del was between 5 and 7”

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Posted 3 years ago

“Salt and pepper chicken strips. This is classed as a little spicy. Totally inaccurate. They should be classed as the highest spice. I cannot eat a whole strip as my mouth was on fire. Never getting again. Why do you have to add chilly to everything?!?!?!”

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Posted 3 years ago

“I am not very happy, my delivery was meant to be 3 to 5. At 5.30 rang them only to be told that the van has broken down. Rang them several times told various times, my delivery finally came at 8.40. I was not very happy, as this is the 4 time my delivery has been late. Will not be using online delivery again.”

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Posted 3 years ago

“Tried beef in black bean sauce, special fried rice and chicken chow mein. Please don't bother. The rice was overcooked before I cooked it. The chicken chow mein bore no relation to the real thing. The beef in Black bean sauce was horrible. No taste. The only good thing was that the meat when u could find it was tender. We will to to the Chinese takeaway next time.”

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Posted 3 years ago

“I think the NEW meat Madras is good and the NEW Beef in Black Bean Sauce is excellent. Although you should never have stopped the Mumbai hot curry range. That was superb”

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Posted 3 years ago

“Great staff. Great prices, helpful. Huge range of produce in store. Sensible and suitable offers.”

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Posted 3 years ago

“The Iceland delivery people are lovely always helpful rh8”

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Posted 3 years ago

“Ever time I do online there is a problem items thawed out or missing lollies this week turned up like slush”

Iceland Foods 1 star review on 19th June 2022

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Posted 3 years ago

“Delivery driver crashed into my wall cracking it badly,then denied it,sent photos and registration to customer service and they just said contact your home insurance and that was it😡”

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Posted 3 years ago

“What an utter disgrace this company is. 10% off for over sixties on Tuesdays? What a wicked nasty cynical ploy this really is. It is even worse than the latest scam operated by Poundstretcher which offered 50% off everything after putting their prices up first accordingly. At least they didn't say it was for the over 60's only. I am not aware of the CEO's name of Iceland but whatever it is I hope you are rumbled by everyone and that they pass it along to everyone else. Shame on you. I went in to the Dover store to check these so called "deals" out and didn't find a single one that was not in fact a con. People, you will save nothing, not unless you have money to spare and a freezer large enough for so called "deals" you don't want anyway. No minimum spend required? Well no, there wouldn't be would there because everything is more expensive than anywhere else anyway. Just one example. A block of medium cheddar for £2:10p, when in Morrisons the same type and weight is £1:89. I won't go there ever again, and I am one of those who can afford not to, AND over 60. I am very fortunate, but so many are not. Once again, shame on you.”

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Posted 3 years ago

Iceland Foods is rated 2.5 based on 510 reviews