Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.50

2.5 Rating 494 Reviews

36 %

of reviewers recommend Iceland Foods

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Metrics

2.5

Based on 494 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No delivery between the stated times. After an hour phoned up to see where delivery was. Was on hold for 14 minutes then the phoned went dead.”

Helpful Report

Posted 1 year ago

“After many years of shopping with Iceland with no issues, had cause to complain about a Turkey Crown and asked for a refund / credit as per the Iceland promise. Did this online sending all relevent information and attaching images of packaging as requested numerous times, what a waste of time, email after email after email asking for same information, judging by some of the names on replies, assume customer service is abroad somewhere with folks who clearly have a remit not to issue a refund at any cost. Wrote to CEO at head office about issues with no reply, put a complaint in through Resolver with no response, impossible to get a refund, be warned what you can expect if you have an issue.”

Helpful Report

Posted 1 year ago

“Second time ive ordered from staines shop first delivery took 8 days to be deligvered chance it again got txt saying its being delivered never arrived dont use this company there going under for good reason there Fxxking useless will never use them again best they can do is go under John B PS customer service or email the forget it there a bunch of CuXXs”

Helpful Report

Posted 1 year ago

“Company is rubbish. I order online at New Addington store. Promise 2 hour delivery. Alway late. Have had items use by date next day. Have had items missing. Ring head office and takes ages for phone to be answered. Call alway goes to foreign call centre. Sometime can't understand them. I asked to speak to a manager .Was told that will call me within 24 hours. Didn't happen. Rang to complain. Call went to South Africa WHY! Woman hung up. Staff aren't bothered any the customers. Don't use this company. Customer service is terrible”

Helpful Report

Posted 1 year ago

“Do not save your money through the year on to their bonus card. This year they have changed it so you had to load £100 on to it between September and October in order to get the £15 bonus. Any savings you had made on to your card prior to September did not count. I had £139 on my bonus card and when I queried why I had not received the £15 bonus that was when I found out about the new terms and conditions. They didn't make this widely known to customers and I would say its now a rip off for the loyal customers. Once I have spent what is on my card then that will be the last time I shop at Iceland.”

Helpful Report

Posted 1 year ago

“What has happened at Iceland?? Can't even get through to customer service,order 3 hours late,and half it missing,next day, managed to get a redelivery,have up with customer service,tried all local stores until I found where mine was picked,they said they'd sort and send out,it finally arrived almost 2 hours late,still with items missing,no more,I shan't shop with them again after doing so for 5 years online”

Helpful Report

Posted 1 year ago

“Shocking delivery service,never get your order delivered and then when you ask for a refund you have to spend two hours on the phone with customer service”

Helpful Report

Posted 1 year ago

“Issue with a Turkey Crown, good luck trying to get a refund, customer service just kept us going round in circles asking for same information over and over and over again, I suspect a tactic to avoid refund, ignored contact through Resolver, no reply to a letter sent to CEO Richard Walker or email sent to Tarsem Dhaliwal group CEO, so Icelands problems start at the very top.”

Helpful Report

Posted 1 year ago

“Got a delivery today all my fridge stuff missing customer service a joke I wont be shoping at ice land no more”

Helpful Report

Posted 1 year ago

“Bishop Auckland Highly don't recommend home delivery. Delivery 5-7 I had text 6.20 nobody at home delivery cancelled. Nobody came to my house, I have camera. I went at shop 6.30 ask why nobody came to my address just cancelled my order. Ignorant manager said driver try call me but this never happened. He stand behind door and laughed. Delivery 5-7 he was ready to go home 6.30. Previous delivery perfect. No respect for customers !!!Thieves. 260266948”

Helpful Report

Posted 1 year ago

“I wouldn't even give 1 star!!! Absolutely appalling. Order due Friday still not received. Phoned x5 times each time promised coming and a manager will call me back. Excuse for Friday was van broken down, absolute lie order status was showing still not out for delivery. Customer service is disgusting it takes an hour at least to get through and then they're rubbish. taken my money though!!!! 48 hours later still no food or a call back. DON'T ORDER FROM THEM!!!!”

Helpful Report

Posted 1 year ago

“I have shopped with Iceland for over 15yrs and spend on average £250 per month inshore... that's roughly £3,000 per year... well I won't be stepping foot in another Iceland store ever again... you see I suffer from restricted mobility and I was parked in the official Iceland car park (1 hr max) I was suffering really bad that day and took a little longer doing my shopping inshore...I returned to my car 9 minutes late and within a week I was hit with a £100 fine... I have appealed on the basis of my restricted mobility but the car park company not interested....so Iceland I know my £3000 a year is a drop in the ocean for a company of your size...but for the sake of common sense and the ruthless greed of a car park management company you've lost a customer for life...”

Helpful Report

Posted 1 year ago

“I use Iceland to order food for my small budget hotel , recently there is lots of missing deliveries and items I paid for not delivered , seems that the driver is stealing the orders and mark it as delivered I reported the issue to Tilena over the phone and nothing has been done my order reference is : 258137564 of 29th September the total order wasn’t delivered or refunded was just stolen by the Theif driver and marked as delivered . Be aware Iceland drivers are thieves and Iceland company encourage them to steal the customers orders and complete lairs .”

Helpful Report

Posted 1 year ago

“I ordered broccoli last Friday 15th September 2023 and it was going off already,although the date was 21st September 2023 it went straight in the bin,will not buy again! I would have handed it back to the driver,but when I opened the door he had put the first bag on door step and rushed to get the other few bags and there was no eye to eye contact and he was rushing all the time and i noticed the broccoli in the last bag and he had gone,bad driver personality.”

Helpful Report

Posted 1 year ago

“I made a online shop order for delivery they never delivered my shopping then i had to pay 10 pounds for a taxi after three days of being told that the delivery driver had gone home then they said id get a 10 pound voucher compensation and refused to refund me my money for us getting there and got home the shopping was not even the stuff i ordered then i get brushed of and ignored”

Helpful Report

Posted 1 year ago

“Iceland started proving deliveries in my area so I placed an order and ordered a pack of their premium bananas in my delivery. When the order arrived I threw away all the bags from the products as I always do with orders from other supermarkets. However it was a few hours later when I went to have a banana that I realised they were almost liquid inside and looked a funny colour. We think they had been accidently frozen during transit. I took photos of them next to some I bought the following day in Tesco as proof in case they needed to see them. I couldn't get through to Iceland by phone (constantly engaged) so I emailed them. Two days later and after the bin men had collected my rubbish Iceland replied saying they needed loads of codes from the packaging before they could refund me! As I didn't have those I didn't get a refund. I use all the major supermarkets for online deliveries and if I ever need a refund their processes are simple and never ask for packaging numbers. This item cost £1 so for the sake of such a small amount why quibble? I certainly won't shop with them again.”

Iceland Foods 1 star review on 17th August 2023

Helpful Report

Posted 1 year ago

“I made a small order on 17-th of July. Out of 22 items, 4 came damaged. At least two of the items were definitely damaged in the store: they looked as if staff members were playing football with them! I sent an e-mail asking for a refund -- no response! I managed to get through to the Luton store on the phone and was told by a bunch of giggling employers that they will redeliver the damaged items the following day. Today, I tried to contact the store by phone to find out if they will redeliver and when but no one picks up the phone. This is absolutely unacceptable!”

Helpful Report

Posted 2 years ago

“Bought lamb pieces for a tagine - after multiple slow cooking hours only thing the meat was fit for was the bin. This followed some tough chicken (I know) not normally possible - so last Iceland shop for me.”

Helpful Report

Posted 2 years ago

“I recently went to Iceland on a Tuesday for the 10% discount , having been a costumer for many years , but this time unfortunately did not have my bonus card with me I stopped taking it as I never received anything from it so thought it was pointless, and apparently things had changed , and unless i had my bonus card with me I was told I could not have my discount . I spent a large sum there on this occasion . reported this to Iceland Online and having sent numerous email and have had no response . So wake up Staff in he Offices and start doing what you are paid for .”

Helpful Report

Posted 2 years ago

“Delivery, all ice lollys and ice cream melted, potatoes with maggots coming out of them and fresh meat with expiry date of 2 days. Will never ever use iceland again”

Helpful Report

Posted 2 years ago

Iceland Foods is rated 2.5 based on 494 reviews