Jomashop Reviews

Name: Jomashop
Rating: 3.67

3.7 Rating 3,078 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

Questions

Metrics

3.7

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

877-834-1434

Write Your review

Tell us how Jomashop made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jomashop 5 star review on 30th July 2025

156

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A watch buyed from Jomashopshop was not delivered to me. Sending was with dhl bur Dhl Belgium knows notheing about this parcel but on the trackink that was send to me by Jomashop is marked delivered today. By who and where nobody seems to know and care.”

Helpful Report

Posted 3 years ago

“I was about to buy this watch on a cruise almost $150 more expensive, but Jomashoop had the best price. The person on the store tried to convince me that it wasn't an "original" stora and that the product might be previously owned. But the delivery was fast, the product was brand new and the quality was great. Even got my warranty certificate and everything.”

Helpful Report

Posted 3 years ago

“Good to treat yourself!! Excellent customer service.”

Helpful Report

Posted 3 years ago

“Purchased 11/24 Received on 12/02 Most : -Original product and cheaper than the competition. -Possibility to pay taxes before which avoids surprises. The least: Tracking is limited and may be precise for France Very satisfied with my purchase I recommend”

Helpful Report

Posted 3 years ago

“Good Price but questioning on the authenticity. I have done some research, the shirt doesn't match with my research.”

Helpful Report

Posted 3 years ago

“Greatest prices for legitimate items. I have been purchasing here for over a year now and other places can’t beat it!!!”

Helpful Report

Posted 3 years ago

“They advertised delivery in 3 days. 7 days have gone by and not a word on my purchase. They should not promise if they cannot deliver.”

Helpful Report

Posted 3 years ago

“Worst customer service, poor quality, pictures speak for themselves”

Helpful Report

Posted 3 years ago

“Second higher end watch purchase. Could not be more satisfied. Quick shipping, exact product listed, and competitive price. Will buy again.”

Helpful Report

Posted 3 years ago

“Awful customer service. An action as simple as cancelling an order turned out to be a challenge and I am being asked to record the steps I took to cancel it for a proof. I submitted a cancel request immediately after placing the order which went unanswered and no ticket number was generated for my request. Finally on receiving the order, when I called them I was asked to reach out earlier, like I did not try. This is ridiculous.”

Helpful Report

Posted 3 years ago

“Great fast service and shipping!”

Helpful Report

Posted 3 years ago

“Great service. Delivery on time!”

Helpful Report

Posted 3 years ago

“The first time I ordered from this website was a good transaction so I decided to buy a second watch from Jomashop as a Christmas gift. The watch I received came in a completely different box from the one featured in the item listing. It came in a cheap cardboard box and only had the watch inside. The other compartments that contain various booklets and cards were all empty. The diamond certification card was also missing from the cheap cardboard box. When I tried contacting customer service via email and Whatsapp, I was completely ignored both times. The customer service after you buy a watch doesn't exist. Don't be fooled by this company, they just want your money and will refuse to assist you after sending you products that don't meet their own item listing descriptions. You're better off paying a few extra bucks to support your local watch shops where you'll get good service and good quality products.”

Helpful Report

Posted 3 years ago

“TERRIBLE customer service and product quality control from Jomashop. NEVER BUY FROM THEM. Have bought a Belenciaga wallet on Jomashop. The product was found defected with the button already starts rusting. I contacted the customer service and demanded a full refund, however the staff just keep avoiding my question on returning the product, they replied super slowly and said it is not defective, instead they offer 35$ for compensation to me if I keeping the defective wallet (the wallet is $241!). I have never had such a RIDICULOUS shopping experience before. Of course I won't accept and ask them again on the return arrangement, they never answered how I am going to do, instead, they DIRECTLY COPY-AND-PASTE the return policy on their web to me, and tell me you can send the product to Jomashop, but whether they return the money back to me is based on their inspection and policy (which they basically make it). I'm an international buyer, I'm TOTALLY UNSURE what claims will they make for the '30-days return policy' (how to count for the 30days?) and can give whatever reason to deny my return, and I won't have neither my money and the product back. The customer service is still trying to avoid to provide an answer for the return arrangements. I am so disappointed and worried I can't have the product return with my money back. I would NEVER ever buy anything from Jomashop.”

Helpful Report

Posted 3 years ago

“Ordered Swiss made watch with "Swiss made" label on a dial as described, but receive watches without Swiss made label on a dial, and just "Swiss movement" on a back. Swiss made means that watches made in Swiss! Swiss movement means that only movement made in Swiss, I am very disappointed !Order #2M97118 https://www.jomashop.com/invicta-watch-5124.html”

Helpful Report

Posted 3 years ago

“The new Tissot t-selling watch is delivered in packaging. with a receipt and instructions. All parts in the film are brand new. Fast delivery. Very happy with the purchase and grateful to Jomashop for the excellent service!”

Helpful Report

Posted 3 years ago

“Worst ever company to order any products when it’s available and they can’t ship in time every time difference excuse. Even after screwing up the whole order ,will not recommend anyone to buy from you better pay 10$ extra somewhere and get the product then buying them”

Helpful Report

Posted 3 years ago

“Love Jomashop!!!”

Helpful Report

Posted 3 years ago

“Good price but disappointed in delivery”

Helpful Report

Posted 3 years ago

“Heaps of variety goods Great price”

Helpful Report

Posted 3 years ago

Jomashop is rated 3.7 based on 3,078 reviews