Jomashop Reviews

Name: Jomashop
Rating: 3.69

3.7 Rating 3,202 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

Questions

Metrics

3.7

Based on 3,202 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered product from the website. They said it is delivered and i never received my product after that i filed claim and they said don't worry we will look in to it. But its been around 2 weeks and i am still waiting for my money or package. You have worst customer service policy and should ask you courier company to take sign before leaving package at the gate so that this could not happen again to anyone else. I lost my 500 dollars because of you guys. You guys should learn about customer service from big companies like apple and amazon.”

Helpful Report

Posted 4 years ago

“They sent me a canceled order and told me that they will reimburse the shipping cost if I send the item back. However, after i sent the package, they changed their words and refused to reimburse the full shipping cost with bad manner! Their customer service representatives are untrustful, not organized, and very rude! I will never use Jomashop again.”

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Posted 4 years ago

“Is very nice buying with yours. Thank you for all.”

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Posted 4 years ago

“Item received as described. Quick shipping.”

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Posted 4 years ago

“The product I ordered was originally stated as "Availability: usually ships in 1-3 business days." Six days later, I was notified that my order wasn't physically in the warehouse, and would be expected in 3-5 weeks. That's ridiculous. I canceled my order and had to get it from somewhere else, who delivered it earlier than quoted. Can't say anything good about my experience other than canceling my order was easy enough.”

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Posted 4 years ago

“I AM satisfied with the service they have viven. Everything is safe and as I requested. Thanks you, again.”

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Posted 4 years ago

“great price on omega Seamaster. great website too”

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Posted 4 years ago

“I didn’t receive yet. And no communication about the delay. Horrible service. I would like an answer of the delay. Maybe missing, investigate please.”

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Posted 4 years ago

“International Shipment arrived from US to Austria within 5 working days, really fanstatic! Prices are fair and quality very good.”

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Posted 4 years ago

“Easy to order online and prompt notifications and shipping .”

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Posted 4 years ago

“I’ve ordered optical frame by Burberry, they had the best price and they look so good, the pricing was very good, shipping was fast and efficient”

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Posted 4 years ago

“Great communication and delivery. Love my Oakley sunglasses. And the price was right!!”

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Posted 4 years ago

“Lowest prices by far on luxury watches except Rolex of course. New, authentic, luxury watches at great prices. Customer service is a little iffy. Sometimes it’s difficult to get through to them, but when you do get through they are helpful. Best to do the live chat. Emailing they sometimes don’t respond at all.”

Helpful Report

Posted 4 years ago

“Buyers beware, do not purchase!!! Buyers beware, I’m very dissatisfied with Jomashop. I purchased a Preowned Rolex from this company. The watch that arrived had a serial number that was different from the one mentioned on the website. They sent me an older model, different from what was mentioned. Contacted their customer service, they were very rude on resolving the issue and will not refund for return shipping. I had to escalate case on PayPal to resolve issue. Buyers please purchase elsewhere, not a reputable company, they cheat consumers.”

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Posted 4 years ago

“You were fast on your delivery and beautiful service”

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Posted 4 years ago

“Great authentic products at bargain prices. Shipped on time as well .”

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Posted 4 years ago

“Arrived when they said it would and they honor a military discount which is awesome. I will say that I expected papers with the box, but not a deal breaker.”

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Posted 4 years ago

“all ok, correct”

Helpful Report

Posted 4 years ago

“now worries here, 4 days from order to delivery, All as expected. DHL delivery, Watch as decribed”

Helpful Report

Posted 4 years ago

“Thank you Jomashop, the service was excellent and to deliver this Watch in South Africa in such a quick time is beyond what I was expecting”

Helpful Report

Posted 4 years ago

Jomashop is rated 3.7 based on 3,202 reviews