Jomashop Reviews

Name: Jomashop
Rating: 3.69

3.7 Rating 3,174 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,174 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I enjoyed the wide selection available and found the watch I wanted. The watch was packed carefully and delivered promptly. And the watch was everything I expected. I keep a watch now on Jomashop's website and expect to do business again in the future.”

Helpful Report

Posted 3 years ago

“I ordered a $1600 Nomos Orion watch as a wedding present for my fiancé. The delivery company attempted a delivery while I was out of town and, instead of leaving a missed delivery notice, either signed for it themselves or used a signature of someone not at my address. They then left the package outside of my apartment, near the sidewalk, where it was promptly opened and the contents stolen. I came home from out of town to an empty box in the bushes and a shipping receipt crumpled in front of my door. I then emailed Jomashop three times to ask what the process was for filing a claim for a missing package. They never responded. I called their customer service number and sat on hold for 15 minutes before anyone answered. The woman who answered opened a claim with the delivery service without asking me for any information and then insinuated that I had done something wrong and that it was my fault the package was missing. I don’t actually blame Jomashop for the stolen watch but I am very unhappy with their unresponsive customer service, and then the rude, borderline victim blaming that happened during the call. I have no idea if Jomashop is taking this issue seriously and had to file a grievance with my credit card company for any real response. Other retailers with real customer service have gone to bat for me when I’ve encountered delivery issues, even when those issues are beyond their direct control. I’m surprised and disappointed by what I encountered here.”

Helpful Report

Posted 3 years ago

“My order for a lady’s watch came quickly and is exactly what I ordered”

Helpful Report

Posted 3 years ago

“On previous occasions I have bought watches and I have been satisfied. On this occasion I bought perfumes, which was not the best experience, I still have not received information about the shipment of the other items, the entire order was sent in parts, of 1 or 2 perfumes, when I bought 10 in a single order, in addition I used a discount coupon and it turns out that I did not see any discount.”

Helpful Report

Posted 3 years ago

“I have purchased 2 watches from them, all have been timely delivery, quality products in original boxes and packing with excellent price. My go to place when I want to buy a new watch.”

Helpful Report

Posted 3 years ago

“Order a watch on 12.30.21, it’s 1.18.21 and no update on when it will ship. The site says today for the same watch that it is in stock and will ship in 2 days. Very frustrating to order a gift for someone and not have it arrive for 4 weeks or have an update on when to expect it to arrive. They need to do a better job at providing accurate information on products they have in stock.”

Helpful Report

Posted 3 years ago

“Simplicity from start to finish! I am so happy with my Seiko Flightmaster! A classic in its own right made better by Jomashop! Price, quality, service all exceptional! Would definitely shop with them again!”

Helpful Report

Posted 3 years ago

“I just placed an order before the end of the year arrived a few days later at the other end of the world, very efficient !!! A few questions about the products before, quick response on it, perfect. Highly recommend the online store.”

Helpful Report

Posted 3 years ago

“I haven’t get my package It have Been 15 days over”

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Posted 3 years ago

“i ordered a handbag. my credit card payment was approved. the next day i received an email cancelling an order because they claim the price THEY posted was an error. (it was in line with other discounts on the site ). i bought it or a git, and the item i would have purchased i i had known i didn't actually purchase this one was no longer available by the time i received their email. the site cost me over $1000 extra to purchase the git. horrible experience. basically , don't count on getting what you ordered until it arrives.”

Helpful Report

Posted 3 years ago

“Pleased of the product. Pleased of the shipping.”

Helpful Report

Posted 3 years ago

“I order a watch came I didn’t like it I called the center to return they received and I called them back they told me you use the watch I had it last then 15 days plus the watch wasn’t working they Refuse to return it I will never order from them bad company I give last then one star very bad customer service”

Helpful Report

Posted 3 years ago

“I bought a Cartier, a Chopard, and a Tag Heuer from Joma over a short period of time. Very shortly after purchasing them, each developed a. Major problem. Joma was unable to fix any of them. It was shortly after purchase and well within the warranty, so they blamed me for the problems. The Chopard, with diamonds for my wife kept getting moisture under the glass ( it is supposed to be waterproof, the Cartier will not keep good time, and the Tag has an arm frozen in place! Sent the Cartier back twice and the Chopard 3 times. Never fixed them. Didn't bother with the Tag. If I had to guess, they're getting second quality items thats how they can discount as much as they do. I went directly to the Omega store and replaced the Cartier . Ill never use these crooks again.”

Helpful Report

Posted 3 years ago

“I received a box without items. But Jomashop didnot solve my problem. I was lost my money.”

Helpful Report

Posted 3 years ago

“I was looking for another Seiko Solar powered Prospex wristwatch, and liked this SSC757J1 Chronograph. The face just seemed to be the least busy of others. Price was good from Jomashop. It came very quickly. Thanks Jomashop. My only complaint is not with Jomashop, but with myself for not researching this more. I ordered a Strapcode bracelet designated for a Sumo non chronograph watch. Strapcode DOESN'T include this model number {SSC757J1} as one that will fit, but I ordered it anyways. The end link fits width wise (20mm), but the holes for the pins don't fit, they stick out and don't align with the holes on the lugs. Looking on Strapcode website under "Watch case dimensions", the SUMO styles listed (SBDC031 for instance) has a "Pin to Pin" distance of 47mm. Measuring my watch shows it's approx. 45mm or so. The endlink holes stick outside where the holes on the lugs are. The endlink top mimics the contour of the watch body great, but where the holes should line up for the pins to fit, they don't, end of story... . So... BE WARNED ! If you want a new Strapcode bracelet watchband for this Seiko Sumo Chronograph ~ SSC757J1, you'll need to purchase one of their "Straight End" style ones if you want it to fit. I'm in the process of returning the one I purchased from Strapcode for a refund. My lack of attention, NOT Strapcode's fault or Jomashop.”

Helpful Report

Posted 3 years ago

“Prices are great for what I purchased. I paid for two day shipping for two watches. Received the first watch in about 4 days from when it was purchased. I still haven’t received my second watch after 2 weeks.”

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Posted 3 years ago

“Everything went as expected except the delivery time. And I paid for overnight shipping.”

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Posted 3 years ago

“Watch as expected. Good service”

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Posted 3 years ago

“Purchased a purse for my wife. It was the wrong one and she was looking into another. I purchased this 33 days prior to Christmas. Contacted Customer Service. I was told it was outside the return and exchange policy, too bad. The policy is 30 days. I would have waited the 3 days if it meant the ability to use their policies. I As someone who has worked in Customer Service for 15+ years - 3 days would be a simple exchange. I would like to exchange my product. You can still keep my money and sell my return in original packaging AGAIN! But instead you have me writing a poor review because your customer service department has 0 understanding of what customer service is. I would understand if I was 60-90-6month-1year outside of the policy. But 3 days and I just want an exchange. Bogus company. I’ll be sure to direct people to any of you competitors 🤝”

Helpful Report

Posted 3 years ago

“First time user and no complaints. I ordered and lost my tracking number around Christmas time and couldn't track it, I called in and customer service was perfect. They told me when its was arriving and sent me a confirmation email. The product arrived a day late (Christmas time) but authentic. Good stuff”

Helpful Report

Posted 3 years ago

Jomashop is rated 3.7 based on 3,174 reviews