Jomashop Reviews

Name: Jomashop
Rating: 3.69

3.7 Rating 3,174 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,174 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“International Shipment arrived from US to Austria within 5 working days, really fanstatic! Prices are fair and quality very good.”

Helpful Report

Posted 3 years ago

“Easy to order online and prompt notifications and shipping .”

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Posted 3 years ago

“I’ve ordered optical frame by Burberry, they had the best price and they look so good, the pricing was very good, shipping was fast and efficient”

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Posted 3 years ago

“Great communication and delivery. Love my Oakley sunglasses. And the price was right!!”

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Posted 3 years ago

“Lowest prices by far on luxury watches except Rolex of course. New, authentic, luxury watches at great prices. Customer service is a little iffy. Sometimes it’s difficult to get through to them, but when you do get through they are helpful. Best to do the live chat. Emailing they sometimes don’t respond at all.”

Helpful Report

Posted 3 years ago

“Buyers beware, do not purchase!!! Buyers beware, I’m very dissatisfied with Jomashop. I purchased a Preowned Rolex from this company. The watch that arrived had a serial number that was different from the one mentioned on the website. They sent me an older model, different from what was mentioned. Contacted their customer service, they were very rude on resolving the issue and will not refund for return shipping. I had to escalate case on PayPal to resolve issue. Buyers please purchase elsewhere, not a reputable company, they cheat consumers.”

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Posted 3 years ago

“You were fast on your delivery and beautiful service”

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Posted 3 years ago

“Great authentic products at bargain prices. Shipped on time as well .”

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Posted 3 years ago

“Arrived when they said it would and they honor a military discount which is awesome. I will say that I expected papers with the box, but not a deal breaker.”

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Posted 3 years ago

“all ok, correct”

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Posted 3 years ago

“now worries here, 4 days from order to delivery, All as expected. DHL delivery, Watch as decribed”

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Posted 3 years ago

“Thank you Jomashop, the service was excellent and to deliver this Watch in South Africa in such a quick time is beyond what I was expecting”

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Posted 3 years ago

“My first experience with Jomashop. I order a watch as a gift. The item was lost in shipping for more than 10 days, and had not been scanned in 10 days. In addition it missed the intended gift date. I called to receive a refund and/or possibly order another item (the purchased item was sold out), but was told that a refund was not possible. I would have to wait 3 weeks for an inquiry to be done. I understand shipping is some what out of there control, but customers service is not. They lost a potential customer for years to come.”

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Posted 3 years ago

“Still have not received my order. Placed Jan 9th today is Jan 24. Opened claimed and no one knows anything. Will not do business again.”

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Posted 3 years ago

“Worst ever experience!! This company is a liar. Will send you defective products and then will refuse to take the return. Fortunately if they agree to take the return back, you have to pay for the shipping of their defective product. Idk, how they are surviving in the market with such a bad customer service!! The sales and return service team even do not reply when you want to have a justification!”

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Posted 3 years ago

“Terrible as I had to chase after them for two refunds both in excess of $1500, for two watches returned. They acknowledge receipt but never credited my credit card. No way to send them a email regarding this as they do not have a question on their customer service website asking "WHERE IS MY REFUND?"... Also good luck with trying to get customs and taxes refund documents from them, they owe me about $1,000 in documents. Still waiting. No way to send things in writing to them as they want you to call them and wait in the queue. Waste of time. If you value your sanity, do no use them.”

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Posted 3 years ago

“Shipping on time. Frequent email communications. Nice integration with Amazon payment.”

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Posted 3 years ago

“Pricing was fantastic, I found my watch in a so called discount outlet in Australia, after price checking online I purchased the same watch from Jomashop for $169 which also included express shipping from America to Australia, I also saved $430! The quality is absolutely awesome, but what impressed me the most is the delivery time! I ordered from Brooklyn America on Sunday evening and received my watch on Friday morning, I ordered an additional two watches a couple of weeks later and the delivery time again was the same. It is obvious that Jomashop truly care about service, and supply a great quality product at heavily discounted prices, and I would have no hesitation in recommending them to anyone!”

Helpful Report

Posted 3 years ago

“Arrived when they said it would and they honor a military discount which is awesome. I will say that I expected papers with the box, but not a deal breaker. Thanks Joma!”

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Posted 3 years ago

“I ordered a watch in the beginning of December. The description said it will ship in 5 to 7 days. Two weeks later I was still waiting. I was informed at that time that the watch was out of stock but more were coming in. I canceled that order and ordered another watch that said it would ship out right away. Again, two weeks later I was still waiting and when I inquired about it I was again told that this watch was out of stock but more on the way. I finally got the watch and noticed that the manufacturer warranty card was not filled out by the seller. The card must be filled out before the warranty would take affect. I inquired about this and was told that Jomashop would warranty the watch with the same time frame as the manufacturer. They also told me that Jomashop was NOT an authorized retailer (that’s why they didn’t fill out the card). I then asked to get something in writing with my name and all the details (serial number, model number etc) that they would indeed honor the warranty and I got crickets, nothing, no response. Customer service sucks.”

Helpful Report

Posted 3 years ago

Jomashop is rated 3.7 based on 3,174 reviews