Jomashop Reviews

Name: Jomashop
Rating: 3.68

3.7 Rating 3,100 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,100 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 22nd August 2025

156

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't be fooled! At first, I couldn't believe how great their prices were comparably to other sites. I ordered and waited and waited and waited. The item never showed up and they kept trying to get me into something else. Finally I realized this company intentionally does this to undercut other companies but has not intentions of filling the orders.”

Helpful Report

Posted 5 years ago

“I ordered a watch that they did not notify me was out of stock until after the transaction was complete. I was told, I would receive the watch within 5-7 weeks which is excessive. I am currently waiting for the watch. However, I decided to call to check on the status a few days ago and the phone rep's customer service was terrible. He was completely unengaged in the conversation and gave the impression that he was bothered to be doing his job.”

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Posted 5 years ago

“The bad part of Joma shop is they charge for return shipping that to close to $13 .”

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Posted 5 years ago

“Worst online shopping ever. BUY SOMEWHERE ELSE!!!! 1. The product was delivered 2 weeks after the promised date when I ordered it 2. It was a birthday gift that by the time it arrived I no longer needed 3. They charged me $13.29 to return the product when it was their fault that I couldn't use it 4. I call to ask for a free return I had the rudest experience with the agent I talked to telling me that it was my fault and that I was blaming me not liking it on them and to just pay the 13$ all with an extremly arrogant attitude”

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Posted 5 years ago

“Great prices, specialists in their area with excellent product pictures and accurate description, no sales tax.”

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Posted 5 years ago

“One recently purchased a J. Piccard watch from Jomashop, had a great online shopping experience. Received the watch in a timely manner, it was just like its' description, I am very happy with my watch and my online shopping experience with Jomashop.”

Helpful Report

Posted 5 years ago

“Bough the new Longines watches in 2019. In less than a month, the calendar stopped working. Sent the watch back for repair. Called in 3 weeks to get an update. Was told that starting from the day I called, I need to wait 8-10 weeks and that 3 weeks the watch was sitting in their shop does not count.”

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Posted 5 years ago

“overall good shopping experience here”

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Posted 5 years ago

“I love jomashop”

Helpful Report

Posted 5 years ago

“Good customer service very satisfying”

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Posted 5 years ago

“Very bad customer service experience. The first time I called you guys put me on hold and hung on me. I called back again to cancel few orders, you guys said I will get an email confirmation in 2 hours which I still dad didn’t get.”

Helpful Report

Posted 5 years ago

“The only negative I see is that the 24hr markings are useless for 43 year old eyes. I've seen a lot of reviews saying that the second hand doesn't line up with the chapter ring. Mine doesn't have this problem. Its perfectly aligned. It hasn't lost or gained a second since I've been wearing it which has been about 2 weeks. The bracelet is very well made but a bit sharp around the edges. The watch is heavy but to me that's speaks of toughness. The lug width is 21mm which can be frustrating finding a high quality 4 ring NATO to fit it. I guess a 22mm will work. I was apprehensive about buying a quartz but I wanted a do anything go anywhere watch that I did have to take off while chopping through wood while camping. I think this watch will fit the bill nicely for what I wanted it for.”

Helpful Report

Posted 5 years ago

“I do purchases from Jomashop for over $6,000.00 dollars a year, and about 4 weeks ago i place an order for 8 different watches (They delivered 7 watches) i was missing only 1 watch, i called 3 weeks ago and told me that the watch was now available and they will prepare the shipping (I didn't get it) i called the following week and the same story again. now i called and they told me that the order has been canceled because they run out of the item. i called and spoke to KAILY and ARI which couldn't help me at all (Worst customer service) trying to talk to Faith (The manager) with no luck. i also gave them the solution and refusing to help. please contact me asap (you know who i am) and find a solution ASAP.”

Helpful Report

Posted 5 years ago

“Great 👍, 2 weeks Russia, Novosibirsk”

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Posted 5 years ago

“Very satisfying”

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Posted 5 years ago

“My item was just as described, beautiful! It was a great price, on sale. Delivery was prompt, a lot faster than I expected. Customer service is a plus!”

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Posted 5 years ago

“Worst experience buying watch with Jomashop. They promise in livechat that item will be delivered until Thursday however it was delivered next Monday which was too late since I left USA on Saturday. that's why i asked them about delivery date in first place. I tried to call them and all they have to say "we apologise ". I don't care about their apology!!! They tricked me...”

Helpful Report

Posted 5 years ago

“Ordered two pairs of Costa sunglasses from jomashop and saved over 150. Packages game wrapped well and un damaged with fast shipping I ordered them on a Friday and got them on the following Tuesday. Would recommend 100%.”

Helpful Report

Posted 5 years ago

“My wife loved her new Movado.. safely packaged, quick delivery. Sure was very, very happy.. add the saying goes.. happy wife happy life. Lol Thank you Joma for making me look like a hero”

Helpful Report

Posted 5 years ago

“Had to get my watch in one day ,and I got it in one day. Thank you for your fast service .very happy.”

Helpful Report

Posted 5 years ago

Jomashop is rated 3.7 based on 3,100 reviews