Jomashop Reviews

Name: Jomashop
Rating: 3.68

3.7 Rating 3,023 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,023 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Jomashop 5 star review on 18th March 2025

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery after ordering sunglasses.”

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Posted 2 years ago

“The watch I bought was pre-owned but in excellent condition and less than half of full price. Arrived quickly and securely packaged.”

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Posted 2 years ago

“Although both fragrances were sent at different times they both arrived the same day (5 days from purchase). I was able to find a fragrance that had been either too expensive or too hard to find at a fair price”

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Posted 2 years ago

“Great prices fast shipping.”

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Posted 2 years ago

“I was told my order was delivered but I never got my items. Very disappointing. I ordered two Movado watches”

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Posted 2 years ago

“My husband loves his glasses, he has had several detached Retinas and has problems with the bright sun. These are just fabulous. Thanks.”

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Posted 2 years ago

“I didn’t receive the package, they said they will open investigation with the shipping company, I like the prices, I didn’t have the chance to see the product because I didn’t see it. Hopefully they send me another one to be able to see it.”

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Posted 2 years ago

“Bought a brand new pair of Fendi sunglasses that I wore four times in 60 days, remained in case in between. Almost every screw fell out within two days of each other and now I have pieces of Fendi sunglasses that they refuse to replace. They said they only replaced within 30 days, these are obviously completely defective. When they refused to replace them. I posted a poor review and they called me and offered me $40 to remove it but still would not replace the sunglasses that I paid hundreds for 60 days ago. Ridiculous business practices and horrible quality of product. They may be authentic, but they're definitely made elsewhere and nowhere near the quality of real authentic products directly from the designer.”

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Posted 2 years ago

“did not get the merchandise(gift) on date promised. Still do not have the product Never use you again!”

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Posted 2 years ago

“There was a slight defect in the Rayban label on the frame but overall very pleased with my purchase.”

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Posted 2 years ago

“Love the sunglasses 🕶”

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Posted 2 years ago

“I had never ordered from Jomashop before this but I will definitely be ordering from here again. Smooth and worry free from start to finish.”

Jomashop 5 star review on 1st August 2022

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Posted 2 years ago

“Top top very good”

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Posted 2 years ago

“Very competitive prices and prompt delivery.”

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Posted 2 years ago

“Over the last few years, I have ordered four watches, they all arrived timely and in excellent condition”

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Posted 2 years ago

“Jonas hop is terrible, I have made purchases of over 300 fragrances totaling over $20,000.00, never have I had an experience as bad as I have had with Jomashop, they have the worst customer service, they will not reply back to you, they offer to make it right then won’t make it right, if you want anything done or to get your money back you should probably hire an attorney, again, I’ve dealt with so many companies in the last 5 years and collecting and doing fragrance reviews, but THIS company is the worst and the only one that have pretty much said screw you! We have your money and then leave you hanging…. I will be discouraging all 300k of my followers to no longer use this company. This doesn’t give proper response, I contacted this company via chat and email, they responded twice and told me to send a fragrance that I wanted as a replacement, I sent two and they could choose which one and then after that they stopped replying, and I’ve reached out three times and have not gotten a response, and they refuse to refund me or replace it with another fragrance. Again, This please is a joke, they strive at being thief’s.”

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Posted 2 years ago

“First time ordering from Jomashop from the other side of the world (Singapore). Price is good, at least for the item I bought. Delivery was fast.”

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Posted 2 years ago

“Recently purchased a Corum Admiral from Jomashop. Am extremely pleased with the watch, the purchase process and quick delivery. I would highly recommend Jomashop and have told many of my friends.”

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Posted 2 years ago

“Jomashop has good pricing overall and a nice selection, but it costs $13 to return an item as small as sunglasses, which is a joke. I will think hard before ordering anything from them again, especially when other stores charge significantly less for returns.”

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Posted 2 years ago

“Quick to process to order.”

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Posted 2 years ago

Jomashop is rated 3.7 based on 3,023 reviews