Jomashop Reviews

Name: Jomashop
Rating: 3.69

3.7 Rating 3,202 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,202 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jomashop, fast and reliable.”

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Posted 3 years ago

“Quick delivery, great price. I love my Tissot watch!”

Jomashop 5 star review on 12th December 2022

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Posted 3 years ago

“The shipment was very fast and the merchandise arrived in good condition.”

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Posted 3 years ago

“I found a great deal on a Tudor watch for my wife and she absolutely loves it. The purchase through Joma couldn’t have gone smoother.”

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Posted 3 years ago

“I received my order in a timely fashion and it was exactly what I ordered. My cologne was packaged well and it wasn’t a knock but the real thing. I will be coming back again for more products.”

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Posted 3 years ago

“Very guick delivery, products genuine, excellent prices. I just purchased be third watch from them and it's arriving tomorrow! It helps that I live in NY I think.”

Jomashop 5 star review on 8th December 2022

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Posted 3 years ago

“I'm very sorry to say this , but you guys are very unhelpful, i ordered two watches on the black Friday sale event, the first one said ' delivered ' , I never received it, I called, I even did a change of address for the second one to be delivered, the same happened, when I called for the Inquiry, I was told that my query is with UPS , I bought my stuff from you JumpShop and not UPS, I haven't heard anything since about any refund or if they will resend the order, im the looser here . Very bad, someone needs to resolve this....”

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Posted 3 years ago

“Product was delivered on time in and in good condition. It was as advertised, price was the best I found on Internet for what I was looking. I will use Jomashop for future purchases.”

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Posted 3 years ago

“Very poor customer service. Failed to deliver the product and refuse to refund the money.”

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Posted 3 years ago

“It's difficult to try a new merchant for me and over the Atlantic sea... I trusted and the bargain was pretty good. Thank you for your attention. I'll be back another time ...”

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Posted 3 years ago

“I placed an order for 3 bottles of perfume on this website. I never received my order. I contacted them and the post office, but they have refused to give me a refund and keep telling me they're still investigating. The post office has let me know their investigation is closed but Joma Shop keeps telling me it's ongoing so they don't have to refund me. I had to contact my bank and put in a claim to receive my money back. VERY RUDE customer service representatives who have the audacity to raise their voices at you while basically stealing from you. Definitely staying away, a horrible experience !”

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Posted 3 years ago

“Buen precio, calidad garantizada y envió rápido, gracias.”

Jomashop 5 star review on 2nd December 2022

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Posted 3 years ago

“Price of my watch was good. Delivered in good condition. I was quite surprised that the watch has been delivered without signature.”

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Posted 3 years ago

“I purchased INITIO PARFUMS PRIVES Oud For Greatness Eau De Parfum at a great price and it was delivered on time. And the quaility of the product seems great!”

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Posted 3 years ago

“Thanks for the good customer service and quick delivery,very happy with the bracelet.”

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Posted 3 years ago

“Great watch. Best price. Fast shipping which was worry free!!! Thanks Joma!!!”

Jomashop 5 star review on 28th November 2022

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Posted 3 years ago

“Great selection and prices, good communication, everything arrived safely”

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Posted 3 years ago

“Bought two kinds of watches and they are all brand new like I am the first person who opened the box from the factory. The packaging is excellent when they ship the item. Their return policy is okay, the customer handle the shipping fee like $13.”

Jomashop 5 star review on 25th November 2022

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Posted 3 years ago

“Really happy with product! exactly as described and delivered quickly and with care. will definitely shop here again. extremely happy with purchase!”

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Posted 3 years ago

“RUN AWAY FROM JOMASHOP AS FAST AS YOU CAN!!!! If you want to find out how inept, grossly negligent and fraudulent this company is, please read on. You can’t make this stuff up because no one could believe that this could be true, but it is! Their watch repair department is a complete joke. They either can’t read English or they are so arrogant that they disregard the information from the customer that explains the problem. Their customer service department is devoid of service and they will not help you even if this happens to you: I purchased a brand new Raymond Weil quartz watch in early February. When I went to change the time and date on it, the stem seemed uncharacteristically loose and made it difficult to change both the time and date. Not knowing if this was typical of this watch, I accepted it for the time being. Then a month or so later the date window stopped advancing overnight so it became obvious that there were multiple defects with this new watch. I called Jomashop to alert them that I was sending it in for repairs and included a detailed explanation of the problems. It cost me $22.75 to mail it back. Eight weeks later I received it back and once out of the box, I went to adjust the time to my time zone and upon pushing the stem back in, the watch stopped working all together! I couldn’t get it to restart even after several attempts of pulling out the stem and pressing it back in. I called and told Jomashop that their repair failed so badly that now my watch wouldn’t run, so they told me to send it back a second time which I did, again giving detailed instructions of what makes the watch stop running. Seven weeks later I receive it back, take it out of the box, reset the time and the watch stops again! I figured they never even looked at it, but I was wrong. It was obvious that they opened the back of the case because it was full of scratches and deep gouges along with scratches on the bracelet and the bezel. It looked like someone either used a claw hammer and channel-lock pliers to remove the back, or they just threw if down a gravel road and ran over it a couple times with their car. Either way, I still have a broken watch on the inside and a damaged watch on the outside. Obviously I was livid and called and demanded my money back. They apologized and said they would put a “new movement” in it so it should solve the problem. I said if that is the case than you better make sure you repair the outside of the watch to “like new” condition before I would accept it back. I sent it back for the third time and waited another 6 weeks. I get it back again and I notice that the watch was in the same damaged condition it was when I received it the last time. I then went to reset the time and the watch stopped again, FOR THE THIRD TIME! Do you think they actually gave me a new movement that just happened to have the same defect as my original one? Here is where the fraud part begins. So now more than 6 months have passed since I sent it in the first time and I still have a broken and damaged watch and I still have no idea if the first defects were ever repaired since it won’t run! I sent in back a fourth time, but this time I included the box, the manuals, extra bracelet links and demanded a cash refund. Given their repair department is incapable of repairing watches and given they lied about the movement being replaced and given they damaged the watch while pretending to repair it, you’d think they’d make the cash refund out of embarrassment alone, but not Jomashop. Their unmatched customer service department said “Nope. We don’t do that!” Jomashop is not an “authorized dealer” for any of their premium watch lines they sell. They offer their own warranty which means if your watch has a problem, you are screwed and they will make no effort to resolve the problem other than more lies and excuses. Please do yourself a favor and go to a reputable company that actually stands behind their products and cares about their customers. Jomashop only cares about Jomashop. This is now in the hands of my attorney. Thanks for listening and I hope I have saved you from being another victim.”

Jomashop 1 star review on 24th November 2022

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Posted 3 years ago

Jomashop is rated 3.7 based on 3,202 reviews