“To whom at me concern
I wish to complain the way I was treated by your security company at my local riverford road store in Glasgow
The facts are as followed
On 1 nov I was shopping in the store above When was approached by a man in a black jacket who told me he was a security guard I asked him to show me his badge he told me did not need to show me his badge He told me He wanted to search my bag I told him to get the manager of the store The manager of the store also told him to show his badge he replied he did not need to show anybody has badge
I let the manager of the store See the contents in my bag which was a pair of Training shoes that I purchase that day
I told the manager I was going to phone their head office and complain about this security guard Meanwhile he followed me round the store he was rude and very aggressive towards me
Your office in Scotland took the details of my complaint but where no help at all ie not returning calls especially from belinda mackinnon who i spoke to i was send a £5 gift voucher Which doesn't even cover the taxi journey that gets me to your store Terrible way to treat a 60 disabled OAP At the end of the day why is lidl hiring thugs to patrol their stores Look forward to your reply ASAP I contacted the security company but was given the run a round by them ps only wish i could leave no stars
--”
“Well done Lidl with Aldi and M&S on your bumper Christmas sales 👏Lidl you know how people are counting the pennies and you deliver for the customers, brilliant low prices and products, you have lovely shop floor staff, your management are a bit hit and miss, a smile wouldn't go a miss. My only aggro is that miss wonky eyes ( like other customers I have heard her talking to staff rudely and seen her eating christmas chocolates, her name is below B**H G****Y) I am just fathomed is to why she is still there, she is not a good look for your stores, according to staff she brags too much about her wealth and places she has holidayed and oh yeah, I overheard the checkout staff saying to customers " That for an aged mutt of a woman, she eats everything and doesn't do no work, just pretends to look busy and doesn't need the money." staff words not mine. Come on Lidl look after your proper staff and get rid of idle staff. But still I give you 5 stars because of excellent prices, products and shop floor staff and once again well done on your Christmas Sales, I can see one of the top floor going bust soon ( Morrisons) 👏👏”
“Breaks covid rules ,rude staff , food isn’t great ,shelves empty, never again would I enter this place ,Lidl carry on the way you are ,and you won’t have any customers,this is the UK we expect good customer service ,and a welcome face on staff faces ,Remember it’s not only about the food ,it’s about feeling safe ,hygiene,friendly helpful staff,new Lidl HOUGHTON Regis Bedfordshire,was the complete opposite.AVIOD THIS PLACE ,NO MASKS WORN BY STAFF ,OR CUSTOMERS,,FELT UNEASY,,THE GUY ON THE TILL TALKING LOUDLY INTO HIS HEADSET LAUGHING JOKING TAKING NO NOTICE OF US THROWING THE SHOPPING ,THEN ASKED DO WE HAVE A POINTS APP ? WE HAD NO IDEA WE SAID HOW CAN WE GET ONE HE ABRUPTLY SAID ONLINE ,THEN GAVE OUR POINTS TO THE NEXT CUSTOMER? BLOODY CHEEK ,,WILL NEVER EVER GO HERE AGAIN ,,😡😡😡😡😡😡”
“I am just crazy for your snacks, cheese looking wotsits, bacon streaks, onion rings and your keylimepie 🤤🤤 just amazing nom nom, and also cheap in price and affordable, thank you Lidl, you charge 59p for these big bag of crisp snacks, other supermarkets charge 95p, thanks Lidl for saving me money.”
“Though I generally don't have a problem with Lidl it just annoys me that everytime I try to use their app at the cash out it asks me to login. This is annoying when there is a queue but now it is saying that I am entering the wrong password.
For quiet some time now I just don't even try to use it at all as it is completely useless.”
“For Christmas I bought a frozen prepared goose parcel with stuffing of orange and berrries.
I followed the cooking instructions but it was tough!
I also bought a quiche of chorizo and red pepper and that tasted vile.
I thought that both looked good on the packs and sounded tasty but the reality wasn’t.
I won’t buy from Lidl again.”
“Just amazing products and a nice selection of products, I adore your cheese section and ready made salad section, just every section has amazing affordable products. Thank you Lidl in this day and age whether people are working or not, thank you for making your products affordable and have customers leave your stores with some money/change in their pockets ( not like some other competitors who are increasing their prices by 30% and more, totally unaffordable for some customers in these challenging times) Thank you Lidl 👏”
“Like most customers are complimenting you on Lidl, excellent bargains, excellent products, I just couldn't stop picking up stuff. Not even Miss Trunchball ( Beth Grundy) the manager could upset the customers today but hopefully she will be gone after Christmas ( 🤞) please keep up the good work and thank you to the staff who fill the shelves and help us customers at the self checkout ☃️🎄”
“I absolutely love Lidl, the staff, products are absolutely amazing, your management are a bit hit and miss but some are pleasant, please in the New Year get rid of this manager " Beth Grundy" don't know why she is still there ( maybe because it's Christmas, you need everybodies help) every time customers see this manager she has no respect for staff or customers and always chomping on some sort of toffee ( always has a full mouth of something) 4 stars is for your excellent staff and amazing products, -1 Star is for the manager Beth Grundy still being there.”
“Got a voucher so tried here for a change. Had a few good deals but not a comfortable shopping experience. (I'm used to their rival I'm afraid!) Also had to download their app to receive an insurance bonus on lidl plus....what a faff that was!! and I'm still waiting for it to load onto the card. \oh yes ..guess who forgot to take the phone when I went shopping so didn't get any points anyway!!!!!!!!!!!”
“I was unfortunate enough to purchase a PFBS 12 B3 Multitool in Jan 2020 from Lidl's. A previous tool had been okay (and is actually still going) but although it has been rarely and lightly used this tool suffered a catastrophic failure of the tension cap recently causing the cap, collet and tool to fly across the workshop and cause damage. The failure of the cap also damaged the shaft that it screws onto. Both Kompernaß and Lidl have been utterly useless and Kompernaß seem to pretty much include any and every moving part as a "wear item" not covered by the warranty and clearly would rather be rude than deal with their warranty obligations - it was made very clear to me that unless something goes wrong in the first 6 months after purchase they are going to do nothing to help you. Lidl do nothing to help you and quite frankly the whole 3 year warranty is a complete con. The last Kompernaß representative was without a doubt the rudest person from a retailer I have ever dealt with! The really stupid thing is that Kompernaß and Lidl have now cost themselves way more than the replacement cost of the £16.99 multitool in man-hours spent avoiding their warranty obligations. On top of that my family will no longer be shopping with them losing them a minimum of £50 - £100 per week and I will never buy another tool supplied by Kompernaß. My loss stopped at £16.99 the minute I chucked the crappy tool in bin - Lidl and Kompernaß are losing every week I don't shop with them anymore .... I've shopped with Lidl for over 20 years but they will not see another penny from me!”
“Went to their store on Gypsy lane in Leicester. After having finished our shopping my wife requested the lady at the self service if she could kindly let her use the toilet to which she very happily refused and seemed to be enjoying the very moment. Could not believe it. Had to go to Ladbrokes next door. Seemed like they are not bothered about customers. Will have to think if it is worth going there again. They also had a lot of empty shelves. Better off going to Tesco.”
