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NewChic Reviews

3.6 Rating 4,872 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,872 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
The product is too small, I need to know how to return
Helpful Report
Posted 4 years ago
The hoodie was of a much cheaper quality than the picture. Basically cheap looking.
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Posted 4 years ago
Hallo, I do not have a bad experience with New Chic. The problem is that the jacket that is send to me is to small. I need a 56 ipv 52. i have to keep it because of the high return costs.
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Posted 4 years ago
The quality of the jumper was very poor and i had no notice of how to return the product.
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Posted 4 years ago
Cut of the shirt was poor and fabric is cheap. Didn't pay a lot but still not good value. Delivery was late.
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Posted 4 years ago
I didn’t realise the coat was cotton material, the picture made it look like an outdoor coat. To return the item to China is simply daft. I will not be ordering again.
Helpful Report
Posted 4 years ago
I bought a cardigan, but it was a defective item with the inner cloth in one pocket not attached and the cotton sticking out. I can't trust you.
NewChic 1 star review on 14th January 2021
Helpful Report
Posted 4 years ago
Ordered a shirt in large as a Christmas gift, Shirt arrived in a small and late for Christmas. It will cost me half the cost of the shirt to return it and I already paid half to have it shipped to me. Do not order from this company.
Helpful Report
Posted 4 years ago
delivery information both at time of order and follow up was not what happened.... and they spam you to death afterward - they don't quit when you unsubscribe.... i would not recommend nor ever use them again
Helpful Report
Posted 4 years ago
The carpet we received is not the same we saw on your website. The hole is not in the midle, it sems not to be 3d. Sorry this is not that what we guess to receive.
Helpful Report
Posted 4 years ago
I recieved later orders,but although I already have send a message, i'm sill waiting to recieve my first order ever :nr.91478086,ordered on 22/10/2020!!!!!!!!!!!??? I dont think I will order something again,as you don't even make the efford to answer me Ireen Diels Belgium
Helpful Report
Posted 4 years ago
Outrageous and quite frankly criminal against the Consumer Rights Act 2015. Although NewChic has colourful and interesting clothing and footwear, I was recently sent a parcel from China covered with mould inside and out. When requesting a full refund and to collect this damaged health hazard parcel from my home, they continually requested that I post it back to China at my expense!? This attitude and response is criminal as I purchased the items in the UK and they arrived damaged. Disgraceful and criminal!
Helpful Report
Posted 4 years ago
les tailles commandées ne correspondent pas au standard habituels (manches trop courtes). Coupes des vêtements laissant à désirer, rien à voir avec les photos sur le site internet.
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Posted 4 years ago
The item was very delayed - and the quality was not as it looked in the advert. E.g. the colours are dull rather than bright and the material is very synthetic.
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Posted 4 years ago
original order was delivered separately and took too long. In addition, i am dissatisfied with quality of merchandize.
Helpful Report
Posted 4 years ago
It took a long time to arrive - well after Christmas which it was required for. When it did finally arrive, I was underwhelmed with the quality and overall appearance of the bag. This will be my one and only order from New Chic
Helpful Report
Posted 4 years ago
J ai payé 10€ en plus de frais de port afin que le colis arrive avant noel, résultat: il est arrivé le 9 janvier est BIEN SUR ils n ont pas rembourse les 10€!!! GRANDIOSE!!!
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Posted 4 years ago
Almost 4 weeks to receive shipment?? I will never order again.
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Posted 4 years ago
The items on site looked different from what I received or either too big or too small. I won't get to wear them
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Posted 4 years ago
Items I ordered were misrepresented in the site add. Information description was misleading and the actual products are inferior cheap quality. Lesson learned.
Helpful Report
Posted 4 years ago
NewChic is rated 3.6 based on 4,872 reviews