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NewChic Reviews

3.6 Rating 4,874 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,874 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
Poor quality clothes and poor fit. Would never recommend this company as shipping costs to return are cost prohibitive. I will complain to Pinterest for allowing the company to align itself with new chic.
Helpful Report
Posted 7 years ago
Buyer: Just read all the one star reviews before you buy. I didn't, and I've been waiting for my product for way too long. I guess I'm spoiled by Amazon and Zappos
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Posted 7 years ago
OH MY GOSH, what a horrid company. I normally wear a L/XL, so knowing that this is China I ordered a 4XL and a 5XL. First, neither fit, they were more like a Medium and the fabric was terribly cheap. The one shirt didn't match the photos very well at all. So that was $77.91 spent. To return them for a full refund I had to send them regular post but had to be able to track it. The cheapest price to track this tiny package via regular post at CP was over $59. So guess what.... I have 2 shirts that fit and look like garbage. I will never purchase from here again. The people that are posting what great merchandise they have makes me wonder if they work for the company or are friends because I can't believe anyone had actualy luck. Lesson learned!
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Posted 7 years ago
I ordered two dresses for 41.73 on April 20 as of now May 19 I did not get them I try to call or send them email it seems all number and email addresses are fonny
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Posted 7 years ago
ordered 2 pr loafers back on Apr 8, today (May11) still waiting. Difficult to reach customer service. Cannot dial their ph number as I don't have the + character on either phone. Tried chat line, told I was 3rd in line. Waited considerable length of time, no one answered. I just want my money back New Chic!!! Just be honest and keep informing the customer if the product actually is on it's way!
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Posted 7 years ago
I do not believe this is a legit business. Ordered 2 blouses then two weeks later they email and say they are on backorder until December, it is now May. But they give the option of cancelling the order. Sounds fair right. Wrong ! now you have to set up an account with them which you did not need to do when the order was placed. This is a very frustrating company to deal with. I never was able to cancel the order.
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Posted 7 years ago
I can't track my order. It's been 2 weeks since I ordered and nothing. I'm not sure if this is a real place.
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Posted 7 years ago
I ordered shoes 22 days ago and still haven't received them! After contacting them i find out that you have to pay for a tracking number?! Quite possibly the worst online company ever!
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Posted 7 years ago
Ordered over a month ago and have not received anything? I spent over 150.00 and nothing has been shipped and everything keeps saying back ordered? When that date arrives they offer you an exchange or wait option which neither of those are actual options.. they then say it is back ordered again? THIS site APPEARS TO BE A SCAM!!!! DO NOT ORDER FROM NEW CHIC if you don't want to throw your money away!
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Posted 7 years ago
Sizes are inconsistent and there are no returns. One order, for shoes, was placed over two months ago, and I have yet to receive them. You are dealing with China and once they have your money you are at their mercy.
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Posted 7 years ago
There items are nice and not expensive. DO NOT GET DRAWN IN -- BUYER BEWARE!!!! I ordered 2 items that were both the same, different colors. They came and were way undersized per their size chart on their website. I contacted them to return them for a refund. So many emails back and forth with no result. Bottom Line: They DO NOT stand by their refund policy they post on line. They didn't want me to return them and do not want to refund me. Instead they offered me a 20% discount on my next order. Why would I want to order from them again. I am having my credit card company fight this. They are AWFUL.
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Posted 7 years ago
By far the worst experience I've ever had with a company. DO NOT waste your time, money, energy, or stress by purchasing ANYTHING from this site. I bought dog boots and it said the shipping would take 10-20 days. After 20 days I started wondering where tf my package was, staying patient for a couple more days before I started to investigate. After a couple more days of contacting various post offices in my area I found out that the package was shipped but they left half of my address off the box so it made it to my city but was stuck in some facility. Before I had a chance to figure out which one the P.O. had to send it back because it'd been there for so long. Now I'm waiting on a refund but contacting the company is a nightmare. I'm fully expecting to never receive my money back. I wish I could give 0 stars. DON'T MAKE THE SAME MISTAKE!!
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Posted 7 years ago
Ordered on Dec3rd and still not received order no 40214507 item BTOO7 portable water bottle. Really bad service so want my goods or money back. Will not be using this company again
Helpful Report
Posted 7 years ago
DO NOT ORDER FROM NEWCHIC!!!! Note that all the glowing reviews are brief and often poorly written - because they are fake!!! NEWCHIC will send you products that are not as advertised (my brown shoes were bright orange and were NOT leather) and will outright refuse to allow a return. Imagine a retail store where you pick out a product from the shelf and then the salesperson secretly switches it with an inferior product, and you don’t realize until you’ve gotten home. And then when you go back to the store, they refuse to let you return the product, or else they offer you a tiny fraction of your purchase price (they offered me “400 points”, or $4 US dollars, for $60 shoes). This is NEWCHIC. Also, they pretend that “customer service“ and “live chat” are two different things, but they are one and the same. Also, “live chat” will pretend to escalate the issue to their “after sales department”, but again, this is a lie. There is no such department. It is all part of their attempt to confuse and frustrate the customer in hopes that they will give up and go away. NEWCHIC has been scamming consumers in this capacity for some time now – RUN from NEWCHIC!!!!
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Posted 7 years ago
There is nothing on their website to let you know, before you buy, that your items are sent from China. They offer a Tracking service but the information is in Mandarin and in any case it stopped working after 5 days. My tracking info has not been updated in 2 weeks. When I contacted 'Customer Service' via live chat the woman would not accept that there was a problem, asked the same questions repeatedly and suggested I simply "wait patiently" for my item to arrive - despite being unable to tell me when that might be or even where my order is. I ordered on 27th November and as of 19th December my order has not arrived & I do not know where it is or when it will get here. Avoid Newchic.
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Posted 7 years ago
I ordered 8 bras following the size conversion chart precisely. None fit. I inquired about returning them and was told there is NO return policy. This company is a fraud! Not worth wasting your time not money on.
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Posted 7 years ago
Ordered a pair of shoes one month ago, still awaiting notification of shipping!
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Posted 7 years ago
Products are not as they look in picture, then they make it as difficult as possible for you to return so you will get discouraged and not send back. They want too much BS to get it returned...total Scum!!
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Posted 7 years ago
I made a purchase on a time sensitive basis, because I needed the item for upcoming cancer surgery (it is a large pillow to keep me from rolling over onto the wound). The website said that the item would be shipped in one day, and indeed I received confirmation that it had shipped. When the item hadn't been received one week later, I contacted the company and was advised that it had only shipped on the day of my inquiry - meaning that they had totally lied a week earlier when they said it had shipped, I asked to cancel the order and get my money back, and they refused and offered me a few lame points. I certainly don't want points to make another purchase from a company which blatantly lies. This company does NOT deserve your business, and I continue to want my money back as the item I purchased will arrive too late to help me after my cancer surgery.
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Posted 8 years ago
NewChic is rated 3.6 based on 4,874 reviews