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NewChic Reviews

3.6 Rating 4,874 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,874 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
i am so glad to have read these reviews before ordering from here. I will never order from them after reading so many complaints. Thank you for saving my time a money everyone. i really do feel your plight. i dont understand why such websites are even given the license to sell online and cheat people.
Helpful Report
Posted 6 years ago
Boots advertised as "suede" are really doctored cardboard sewn to soles. Very poor company policies. Website says you have to pay for a tracking number. To return items you have to take and email a photo, cut the shipping label from the package to paste onto new package, and pay international postage. Will report this company to econsumer.gov.
Helpful Report
Posted 6 years ago
I ordered 3 tops which were pushed to a further shipping date, only to have them say they couldn't supply them after 2 months and gave me a refund. They are not reliable to fulfill your order. And when I tried to post a negative review, they deleted it or said there was an error in posting.
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Posted 6 years ago
I placed my order 2 months ago never got it so i contacted them was told please contact in 2 hours for status of refund. Then when i messaged back 2 hours later was told sorry please message back again in 2 hours This time i kept demanding a refund only to be told sorry you never placed an order with us..even thou i sent proof of my order... DONT WASTE YOUR MONEY HERE ITS A SCAM AND THEY ARE THIEVES ID GIVE NEGATIVE STARS IF I COULD!!!!
Helpful Report
Posted 6 years ago
They've refused to cancel my order 3 times blaming it on "system update" and 1 time because it was too late. I've contacted newchick team via live support 3 times. Every time I've told them to cancel my order, customer service representative asked me to give them an hour or two to fix some issues with their internal system. I've sent them an email asking to cancel my order as well - they've replied it the next day just to let me know that the order was shipped and they can't cancel it. Scammers!
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Posted 6 years ago
Shipping poor, service poor, quality HORRIBLE, sizing poor, and returns policy sucks.....
Helpful Report
Posted 6 years ago
I ordered a pair of sandals from newchic.com on 10/20/2018 for $52 (including shipping) and they shipped on 10/30/2018 and I got the on 11/17/2018. If that is not bad enough (they had the product but didn't ship immediately), I found the quality to be very questionable: very poor/cheap quality leather so my $14.99 sandals I bought from "Big 5" are better than these expensive Chinese made product. I think this company is simply exploiting the USA by selling online from Hong Kong and getting away with free trade. So, people, learn from others mistakes and don't get fooled by the nice pictures which newchic.com is posting online. Don't buy from these crooks.
Helpful Report
Posted 6 years ago
Useless, don't buy from them!They advertise stock and once you pay there is "no stock", however by then its too late as you have already paid. Problem is now to get your money back. Different staff give different stories. Never again will I order from them!! What a bunch of fools! Cannot understand how a company like this hasnt yet been shut down and remains selling to the unsuspecting public. Is there nowhere one can report them for international awareness?
Helpful Report
Posted 6 years ago
Been waiting over a month now for boots. Keep giving me an excuse that they are a "popular item". Do not order from them!! Biggest fraud ever! DO NOT ORDER FROM THIS COMPANY!
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Posted 6 years ago
NEVER ORDER FROM THIS COMPANY! Returns are ridiculous. I attempted to return an XL garment I bought a friend for a gift. The sizing was about a M, not an XL, so contacted support regarding the process to return. They require photographic proof of the mis-sizing, so I sent photos of a L garment I have with their XL laid over it, clearly showing the XL a smaller size than the L. I even wrote down comparisons of garment length, sleeve length, shoulder length; then they asked for photos with the measuring tape. This is support's reply: "You can gift it to your family members, your friends. We will offer you a 10% discount on your next order ". Worst company EVER!
Helpful Report
Posted 6 years ago
Terrible company. Becareful do not buy here. i buy 2 shoes, a boots and a blouse. First they dont give u the option forbthe shipping time then they never told you that the order is outbof the stock. I receive mesage contact costumer service I contact them and they told me that my boots ( red) they are out of the stock and thats why my order is delayed but they can put this in diferent order that way my order will be shipped inmediatly I accept cause I need the other shoes for a trip. So I didnt receice the email confirmation for the shipping so I contact again and the order is delayed cause the tennis are the ones that are out of the stock. The people in the chat do not understand english all are named Dylan and they dont want to give u an email or phone# to contact a manager. My trip is dec 11 i order this november 9 and now my order will be placed on Dec 11 Terrible company be aware do not make bussines here it doesnt matter how fancy or cheappest are the things they just steal your money
Helpful Report
Posted 6 years ago
I CANNOT BELIEVE THIS BULLSHIT!!!!!! I wish I could give 0 stars. I have been waiting for MONTHS for 2 orders (once which has been in transit for a month) and one that is on back order. They "refunded" my order for the boots since "they do not know when they will have them in stock." No one told me this until I had to contact them.They "refunded" it online, but not my bank! They are lying and stealing peoples money!!! I contacted them today when the order said "refund" last week. They told me NOW they are issuing a refund. SERIOUSLY?! HOW DO THEY GET AWAY WITH THIS?!!!! Such fucking bullshit.
Helpful Report
Posted 6 years ago
This company is located in China and is total rip off. I ordered 6 items only to 5 are no longer available. Worse is I placed order in September and now it is November and I have still not received the one item and NewChic is claiming that it was delivered! Stay away from this vendor!
Helpful Report
Posted 6 years ago
This company is located in China and is total rip off. I ordered 6 items only to 5 are no longer available. Worse is I placed order in September and now it is November and I have still not received the one item and NewChic is claiming that it was delivered! Stay away from this vendor!
Helpful Report
Posted 6 years ago
I have ordered from them twice now but never again. They have no business ethics and zero customer service. My credit card company received fraud alerts during the billing transactions and put a stop on the payment. I quickly resolved the issue and the 'stop payment was lifted. Now NewChic won't accept my card. It was their shadey billing system that caused the fraud alerts to the bank's software. Yet part of my last purchase was paid by that very same credit card. This company is disorganized and has a horrible shipping system. They break up your order in one to two pieces at a time. I was charged $16.00 in shipping for a $4.00 curtain rod that was sent special delivery. It's not even feasible to return an item. The shipping is the same cost or more than your item. I can see that this company won't be around much longer. The hook for this company is the Socofy shoes. The prices are cheaper than the MSRP. However, the shipping costs negate any discount. Also, they have these discount coupons and code which never is discounted off of your total. Save yourself some grief and shop elsewhere😕
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Posted 6 years ago
boycott newchic!!, cheating, steal $ very bad, stay a way from them, i ordered shoe was 10/7/18 now is 11/6/18 did not ship , ask for refund they run away, many customers big mistake business with them , they cheating, steal$$
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Posted 6 years ago
Worst mistake I ever made was ordering from NewChic. First of all, nowhere on the order form did it say that the company was outside the U.S. and that it would cost a fortune ($14.50) to return something that cost 16.99. Ridiculous! Plus my order took more than a month to arrive and when it arrived, it was poorly made, ill-fitting and two sizes too small. Can't afford to return it. Will probably use it as a dust rag. What a scam! Never again!
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Posted 6 years ago
I ordered 2 ladies shirts, I was able to track the package, and it took about 2 woks to arrive. The fabric was a cheap old fashioned polyester and the fit was too small, even after ordering a 3XL and I am a size US 14. The price is cheap, but you get what you pay for. I would avoid this company.
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Posted 6 years ago
The bottom line is do not order from China if you check reviews from just fashion now and some of the other companies that order from China it's on problem after another I was read reviews on wig buy the same problems because they come from China so if you place an order from some of these companies check to see if they are being made and shipped from china.
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Posted 6 years ago
I ordered a shirt. Material cheap and the size was not the same as a US size. Didn’t realize where this product was shopping from. Would have never ordered if I would have known where is was coming from. Will never order from them again.
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Posted 6 years ago
NewChic is rated 3.6 based on 4,874 reviews