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NewChic Reviews

3.6 Rating 4,874 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,874 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
It takes forever for delivery. The company should notify clients about it upfront.
Helpful Report
Posted 6 years ago
this company is the worst: delivery takes at least three weeks; jacket arrived at least two sizes too small; they require onerous photos and documentation to return; customer bears return costs to Hong Kong, even if company's fault; they decide whether to refund, weeks after they receive return worst service and customer relations I've ever encountered
Helpful Report
Posted 6 years ago
This company is horrible! I've been suckered twice now with ads on Facebook for what looked to be really nice shoes. First order was 2 pairs, never arrived and the order was cancelled. Ordered another pair of shoes on September 29th, 2018. Here it is almost a month later and there's still no tracking information. Just says "USPS waiting". I got on live chat with them twice and demanded my money back. All they say is "they've been shipped, they will get there". I should have known better after the first try, but I will NEVER order from this company again. They have a great looking website and ads on Facebook that make you think they're legit, but they totally SUCK! I'll be lucky to probably ever see my shoes or my money back.
Helpful Report
Posted 6 years ago
Never vot8 our purchase and never heard back from them we even paid for insurance and still nothing Terrible company
Helpful Report
Posted 6 years ago
Terrible. No notice item was on back order. Hard to get information on returns; (I tried 5 times including 2 "chats"). Finally got a message on returns -- They want you to send back to China at your own expense. Thank wait while the slow boat to China to get your $$ back. NEVER ORDER FROM THEM
Helpful Report
Posted 6 years ago
Ordered two pairs of men's shoes, received tracking # which does not track anything. Email states they have shipped but have not left China... Called Credit Card company and they will contact vendor and... Customer service # is in Hong Kong, no 800# emails go unanswered. Credit Card has given me a credit (complete) and will charge back Newchic... Do Not Use Paypal, they are not on YOUR side... For the review people, you need; Delivery on time? a NEVER RECEIVED answer Who made the Delivery? Never Made. How many days? Still Waiting over a month. Communicate with the company? NOT Able. How quick did the company reply? NEVER.
Helpful Report
Posted 6 years ago
I order and paid through paypal for two (2) pair of shoes and only got one (1) pair of shoes. I kept the envelope and still have the envelope the size 5 sandals came in and the other shoes would not have fit. They provided only 1 tracking number so a decision was made in Newchic favor. I have never received the shoes I ordered. wish I could post pictures as I would post the envelope the sandals came it as I would show how small the envelope is that the sandals came in. Very sad as I tried to work with them and all I got was the same tracking number every time. There is no way both pair of shoes were in that package. I would never recommend this company. Go to Socofy they are much better and more reliable.
Helpful Report
Posted 6 years ago
Everything you can think of. Many items are shown as back ordered but end up being discontinued. Customer is polite and totally ignorant. Items arrive unfinished...no buttonholes, missing trim, etc. NO RETURN, REFUND OR EXCHANGES!!! The cost of sending the item back is more than the coast of the item.! They should be stopped from doing business in the U.S. Period!
Helpful Report
Posted 6 years ago
Saw some ads and it looked like they had some fair quality shoes for the advertised price. I always check out companies before I do business with them. Sure glad I checked this one out. Rarely does one see so many negative reviews as this one. Thanks to all of you for the warnings. Want some good shoes from a great website? Go to Zappos.com. You won’t be disappointed with the name brand products and their customer service is second to none.
Helpful Report
Posted 6 years ago
Stay away from this company. Not only that the quality does not correspond to the money you pay, in the case when you need to return it, you will have to pay for mailing it. Mind: you are mailing it to CHINA! When I got to the post office today, I was shocked to learn that the cost for mailing will be twice as much as the cost of the item. The item was approximately $40, the mailing would have been $80 from Canada. I would rather dump that piece of garbage they had sent to me from China. ​
Helpful Report
Posted 6 years ago
They are thieves! They hid behind a glossy web site and steal your hard earned cash Three months waiting for a refund that they say was received by my bank My bank has NO INFORMATION regarding same!
Helpful Report
Posted 6 years ago
Ordered 4 items and only received 2. Other two items put on "back order" for over a month. when I put in a dispute with pay-pal they canceled my order and would not refund the balance owed until I withdrew the dispute. Because they sent two of the four items, they lied to pay-pal. They told them the merchandise was delivered. I have not received my refund and I've had to open an additional dispute with pay-pal. DON'T buy from this company unless you want to lose money.
Helpful Report
Posted 6 years ago
1 review Star 1 Star 2 Star 3 Star 4 Star 5 Published 5 minutes ago avoid this company at all costs!! I purchased 2 ladies blouses from this website in June 2018. I did not do due deligence on purchase and had not checked out the website. (my mistake) Prompt response to order but after a few weeks delay in delivery, received items. Amazed at ridiculous poor quality of both blouses, of which I had paid £81. No better than rags. returned the same day on 28th July 2018, and sent by Royal Mail International signed for, so can track return. It arrived in China on 2nd October 2018, however Newchic kept claiming they had not received the return. I eventually received back the item on 13th October 2018, it had been returned to me by Newchic, (which looking at previous reviews they do a lot) as assume they did not want their rubbish either. Escalated the matter with Paypal as getting no where with Newchic and submitted Royal mail proof of postage, delivery and return by this company. Got refund immediately from Newchic as could not argue their case. Another Chinese scam, avoid at all cost.
Helpful Report
Posted 6 years ago
It's been five weeks since I ordered the product (sweater) and haven't received it or any kind of update from the company. I checked their tracking process and again - after five weeks - it indicates that the product hasn't even been mailed/sent. I will never EVER order from this company again. I wish I had read reviews before ordering.
Helpful Report
Posted 6 years ago
BUYER BEWARE!!!! Another big SCAM website!!! They ship you the wrong size, which takes about 2 months and make it impossible to return or receive a refund!!! DO NOT ORDER ANYTHING FROM THIS COMPANY or you’ll be sorry! They hacked my computer and put fraudulent transactions/charges on my credit card!!! Make sure you check out these phoney companies from China. Especially on Pinterest they have a lot of them! Finally gave up just like they intended me to do😤😤😤 Not giving my name cuz who knows what they might do!!!
Helpful Report
Posted 6 years ago
The quality of of the shoes were cheap. Poor workmanship. Asked about a refund. I would have to pay shipping,then they will decide if the would refund the shipping. No thanks. Lesson learned. Never again.
Helpful Report
Posted 6 years ago
After waiting over a month for my "Quick Pack Large Capacity Cosmetic Bag Lazy Makeup Multifunction Portable Waterproof Travel Bag". I tried to contact the company and track my package. The tracking number they provided did not work. The first message I got was that they were closed for a holiday in Feb. (this was in Sept.). 48 hrs later I got a response basically saying they were sorry my package had not arrived, but there was no way to track it. When the package arrived a week later, the first time I pulled on the drawstring to close my new bag, the string broke. It would cost me more to return it than it did to buy the product. Do not use this company unless you assume there is no way to return the item and that is OK with you even if it is broken.
Helpful Report
Posted 6 years ago
Like many other reviews, the delivery took forever because it came from China, and the product is cheap garbage. They photoshop the images you see on-line to make them look well made, but the actual product is flimsy and looks like something you would get on the side of the road in Mexico. My bad for not checking the reviews first - $50 into the garbage can.
Helpful Report
Posted 6 years ago
Delivery took forever, but the product was substandard. The soles provide no support at all. These shoes are more like slippers. Would not recommend.
Helpful Report
Posted 6 years ago
Products were soooo inferior in appearance and quality than expected, took forever to receive and if you need to return something you will pay dearly! Never again.
Helpful Report
Posted 6 years ago
NewChic is rated 3.6 based on 4,874 reviews