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NewChic Reviews

3.6 Rating 4,874 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,874 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
You are a scam! You sold me an item, waited the more than time that it was suppose to take for shipping, and finally told me there was a supply issue! Now you are telling me that you will be holding on to my money even longer! I am going to report you as a scam.
Helpful Report
Posted 7 years ago
Order shipped, never received. This company is awful!
Helpful Report
Posted 7 years ago
To date, 8-20-18, never received my order, said that the company shipped my item 7-15-18...Never received the item...since, I didn't ask for "priority" shipping..there is no tracking function to utilize....Even from Hong Kong I would have received my merchandise by now...Asked for a refund and I didn't want their points! Low-grade operation.
Helpful Report
Posted 7 years ago
I needed to return my order due to size andris cut not being right. The customer service rep was helpful but I too found out I had to return it to CHINA!!! The refund would be wiped out by the cost of the return! Plus, when I looked at where it was shipped from, the return address was in Canada. They shouldn't be allowed to advertise without stating where they are actually located. From the packaging I received, it appears that the Canada location receives the order from China then ships to the customer. No wonder it took over a month from order date to shipping date plus a few more days for delivery.
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Posted 7 years ago
I would rate lower than one if I could. I ordered a 32dd bra. The cup size actually looks like maybe a B. I just don't get it .... Now I want to return and they say I have to pay shipping on both ends. The shipping they spent and then again to ship it on my own.... TO CHINA !!!!!!!!!!!!!!!!!!!!!!!!!! OMG.... NO !!!!!!! Terrible. And no one to talk to.
Helpful Report
Posted 7 years ago
Order never shipped. They keep giving me a fedex tracking number that says label has been created only, but they keep telling me that they shipped a week ago. I thought it was domestic, but it seems to be another chinese company and there is no recourse once you pay. They won't issue refund or send item.
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Posted 7 years ago
Do not trust their advertising. They omit material information in descriptions os product and do not allow returns unless customer pays shipping, which is cost prohibitive. DO NOT BUY FROM THIS COMPANY! Caveat emptor.
Helpful Report
Posted 7 years ago
Be very careful when buying from this company. Mens' larger sizes are not reliable. I couldn't recommend buying. Ships from China. Returns are a nightmare & cost prohibitive. I ordered a pair Mens 5X SKU917376 and it is at most a XL. Shipped from China to Vancouver BC to "TRIPLE EAGLE VANCOUVER" then to me. To return to China (via FedEx) as directed by your staff is over $100.00. It also took 3 weeks longer to arrive than promised. Definitely not customer friendly.
Helpful Report
Posted 7 years ago
never received products ordered ?????
Helpful Report
Posted 7 years ago
awful. all items I ordered were listed as available and dispatched in 1 day. NOT TRUE. 2 weeks later still waiting for my order, check order status and All items were back ordered. I instant chat with customer service and they tell me the items are currently unavailable and I must have missed the message in red under shipping details. As I am talking to her I pull up website and my items are still listed as available at the same moment she is telling me they are not. She says back ordered items will be back in stock in 5-18 days. I assume from the day I ordered, since they were apparently out of stock at the time of order, but NOOO from today - 2 weeks after I ordered. DON'T WASTE YOUR TIME OR MONEY ON THESE PEOPLE, PLENTY OF CUTE STUFF HERE IN AMERICA THAT WILL SHIP IN A TIMELY FASHION.
Helpful Report
Posted 7 years ago
So, I ordered the buttons. Two batches ("What kind of foooool am I?") Well, it is now just short of a month - and of course - still no buttons. They claim the product has been mailed already, but I doubt it. Their supposed "tracking" does not really exist. Facebook got me into this, and Newchic is obviously a scam outfit. Naturally I get daily emails trying to lure me into purchasing other products - but - no thanks. Wish I had read the reviews FIRST...
Helpful Report
Posted 7 years ago
While NewChic doesn't actually deliver Items ordered, they do provide hours and hours of entertainment. You can search the website for insights on where your items might be, count business days from the time of your order, write customer service department daily for insights on if NewChic actually has or has ever had the items ordered and finely write your credit card company to obtain a refund.
Helpful Report
Posted 7 years ago
No communication, unable to find a tracking number, did not know the company was in Hong Kong, no way to find out an estimated delivery date.
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Posted 7 years ago
There is something very strange about this company. They obviously promote items heavily for which they have no stock. They take your money and keep it for several weeks, before advising you that there is no stock. Then it takes some time to get a refund, and sometimes you don't get the refund. I have ordered 7 items from NewChic and only one has been fulfilled. I have received 2 refunds, and they still owe me £54 from two items for which there is no stock. I have given up the fight on that sum. Please be aware that you will be very lucky to receive a garment from New Chic.
Helpful Report
Posted 7 years ago
I placed an order for a few tops. Over 3 weeks After the order was placed I received an email saying they were out of stock - 3 weeks? - I thought Well maybe I will try this one more time. Ordered again. 6/24/18 , this time I used the online chat to make sure I was ordering something in stock and I wasn't sure of size. Online customer service assured me that if an item did not fit, they would pay shipping both ways so I ordered. I just received the order and it was way too large. Contacted New Chic they said I had to pay for shipping and then if I returned the item they would charge me the original shipping but couldn't tell me how much that would be. They would attach the charge once they received the returned item. WHAT? takes 6-8 weeks to get an order. Some of the clothes look really cute but not worth the long time it takes to get them and return policy. I will NOT order again
Helpful Report
Posted 7 years ago
Response and shipping time. Been a long time and not reeived.
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Posted 7 years ago
Three weeks since ordering items that their site all showed were "in stock." Site now says my order is "Back ordered." My order has 6 different items in it? I swear off these slow-boat-from-China sites every time I use them- When will I learn! You order something cheap, and it shows up 2 or 3 months later, after you've forgotten it, and you hate yourself for buying junk, even at that price.
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Posted 7 years ago
First, it is not obvious from their homepage that this is a business out of Hong Kong although the long delivery times should have been a red flag to me. I overlooked that clocking it up to being out of stock or some such thing. They do not make it easy either to get a tracking number, something UPS or FedEx would ever be guilty of. So they give you an "estimate" of from 8 to 20 days for REGULAR delivery. Yikes! I ordered a man's jacket, the price was "right" but it took 22 business days to get here. The medium sized jacket that I ordered was labeled large so I thought, OK, Hong Kong sizes may be different from US sizes so that did not bother me until I tried to put it on and zip it up. Well, either I am going to have to lose another ten+ pounds or give it away to a charity. I will do the latter as I want nothing more to do with these shady operators. SO, BUYER BEWARE!
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Posted 7 years ago
Took two months for order for two shirts to come and they are so small that only a child would be able to fit into the adult XL size. The return policy is cumbersome and ridiculous and will probably take many more months, if it works at all. Do not do business with this company.
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Posted 7 years ago
My experience very bad and not acceptable. Time for delivery after order was over month long. 4 pairs of shoes all size 39, only one able to wear. The made of the other 3 pairs were defective and smaller than my feet. I waited for The orders to come in, because they were not sent all in one. I was not going to return the first 2pairs and then how about the last 2 arriving. Chat with 1st agent to explain and he gave me a tat number to use when returning. Then I tried for the other ones when arrived 6 days later, and terrible experience! No customer service. The person only referred me to check their link, with no service at all! The cost would have been 2 times more of cost. I wanted to exchange for a higher Suz. Number.. and no luck! 2nd person did not understand English, I think. Be aware of this before you buy from them. It would be better to spend a little more and try another company or through a distributor. I won’t chance it again This company makes it extremely hard. .
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Posted 7 years ago
NewChic is rated 3.6 based on 4,874 reviews