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NewChic Reviews

3.6 Rating 4,874 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,874 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
Vêtement décousu et très mal taillé; déçue de la qualité
Helpful Report
Posted 4 years ago
Bonjour Toujours pas reçu ma commande depuis 3 semaines malgré les avis d'envois 2 jours après la commande. Je crains l'arnaque !!!
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Posted 4 years ago
It didn't fit like in the picture at all, kept swinging upside down once in the ear, and there was no piece to hook over the ear. It was also damaged when received and snapped within 10 min. This was because it was shipped in a tiny plastic packet with no protection, bubble wrap or box. It was loose in the DHL A3 envelope and was obviously damaged in transit. Overall, very disappointing.
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Posted 4 years ago
Those are not the bras I ordered..wrong order
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Posted 4 years ago
Ordered 2 tops, both the same size. One is tight, the other way too big. Looked to return; could not find any info; reviews said very difficult to return. So will eat the cost; give the tops to a thrift store and know better than to order from a place I don't know anything about. But the tops are pretty; but just in the picture-not in person or on me.
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Posted 4 years ago
The sweater is poor quality. It doesn´t look like the one the model had
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Posted 4 years ago
The cap was too small.
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Posted 4 years ago
The product is poor quality, doesn't look like what I ordered at all and us poorly made
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Posted 4 years ago
I ordered a 3 XL jacket but it is more like a Western XL and way too small. I shall give it to charity as way too much hassle returning it.
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Posted 4 years ago
Products that I received were very poor in quality far from the pictures being used to advertise it. Felt I was ripped off. Delivery time was okay, quality was really disappointing.
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Posted 4 years ago
I asked for the large size of the requested item. When it arrived it was labeled XL but when I tried it on I could see that it was size XS, fit only for a very small person. Disappointed !!! I plan to return it. Francis Johnson
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Posted 4 years ago
I ordered two jackets in XL (their website said they would actually be XXXL), there was no label to confirm the size. Once received that actual size is between medium and large, worthless to me.
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Posted 4 years ago
The Chinese people are hardworking, decent and polite. I am not happy that it takes a working week before you process the order and then 5 working weeks to deliver it. Your standard delivery does not conform to European or USA expectations. We do not expect that a 6-week delivery option would be offered by any modern internet seller. You have let yourselves down in a big way. I shall not be your only dis-satisfied customer. You have won and lost a customer at the same time … not a very clever business strategy. Peter Cowling You have not replied to my emails. The telephone number on your website is not correct.
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Posted 4 years ago
Website featured photos of two different garments. I ordered what I hoped was the better of the two. Unfortunately the poorer one was delivered. On seeking to return the item I declined to pay the postage to China and was offered a partial refund which I accepted. The actual refund recived (quickly) was less than the figure I was quoted. I will not be buying again.
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Posted 4 years ago
How the heck do you send anything back to this place. I will never buy anything from them again and unless you want to end up with something you will end up throwing away look very carefully at how to contact them to return something because in my experience it is impossible. I made the mistake of ordering two dresses a cardigan and a blouse, What a waste of money the only place they are good for is the bin. Don't waste your money It has proved impossible to find a phone number and you have to contact them before you can return it to them and as for getting a response to an email. I would say very poor quality and even poorer customer service once it is sent you are stuck with it.
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Posted 4 years ago
very bad product with fabric of bad quality. I'm very disappointed !
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Posted 4 years ago
Came exact in time. Fits fine. Product of good quqlity. Thanks
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Posted 4 years ago
Pictures of your productc are much more beautiful, but the real ones ... Terrible ... The materials are very chip, almost plastic, very bad production ... I will never order anything from you. So please unsuscribe me from your mail lists. But first you send me one item, wcich was not included in this package. Regards. Janja
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Posted 4 years ago
El producto es defectuoso, tiene anomalías
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Posted 4 years ago
from online photograph to actual received garment is a stark difference, no where near the quality or fitting as represented online
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Posted 4 years ago
NewChic is rated 3.6 based on 4,874 reviews