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NewChic Reviews

3.6 Rating 4,874 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,874 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
No communication, unable to find a tracking number, did not know the company was in Hong Kong, no way to find out an estimated delivery date.
Helpful Report
Posted 7 years ago
There is something very strange about this company. They obviously promote items heavily for which they have no stock. They take your money and keep it for several weeks, before advising you that there is no stock. Then it takes some time to get a refund, and sometimes you don't get the refund. I have ordered 7 items from NewChic and only one has been fulfilled. I have received 2 refunds, and they still owe me £54 from two items for which there is no stock. I have given up the fight on that sum. Please be aware that you will be very lucky to receive a garment from New Chic.
Helpful Report
Posted 7 years ago
I placed an order for a few tops. Over 3 weeks After the order was placed I received an email saying they were out of stock - 3 weeks? - I thought Well maybe I will try this one more time. Ordered again. 6/24/18 , this time I used the online chat to make sure I was ordering something in stock and I wasn't sure of size. Online customer service assured me that if an item did not fit, they would pay shipping both ways so I ordered. I just received the order and it was way too large. Contacted New Chic they said I had to pay for shipping and then if I returned the item they would charge me the original shipping but couldn't tell me how much that would be. They would attach the charge once they received the returned item. WHAT? takes 6-8 weeks to get an order. Some of the clothes look really cute but not worth the long time it takes to get them and return policy. I will NOT order again
Helpful Report
Posted 7 years ago
Response and shipping time. Been a long time and not reeived.
Helpful Report
Posted 7 years ago
Three weeks since ordering items that their site all showed were "in stock." Site now says my order is "Back ordered." My order has 6 different items in it? I swear off these slow-boat-from-China sites every time I use them- When will I learn! You order something cheap, and it shows up 2 or 3 months later, after you've forgotten it, and you hate yourself for buying junk, even at that price.
Helpful Report
Posted 7 years ago
First, it is not obvious from their homepage that this is a business out of Hong Kong although the long delivery times should have been a red flag to me. I overlooked that clocking it up to being out of stock or some such thing. They do not make it easy either to get a tracking number, something UPS or FedEx would ever be guilty of. So they give you an "estimate" of from 8 to 20 days for REGULAR delivery. Yikes! I ordered a man's jacket, the price was "right" but it took 22 business days to get here. The medium sized jacket that I ordered was labeled large so I thought, OK, Hong Kong sizes may be different from US sizes so that did not bother me until I tried to put it on and zip it up. Well, either I am going to have to lose another ten+ pounds or give it away to a charity. I will do the latter as I want nothing more to do with these shady operators. SO, BUYER BEWARE!
Helpful Report
Posted 7 years ago
Took two months for order for two shirts to come and they are so small that only a child would be able to fit into the adult XL size. The return policy is cumbersome and ridiculous and will probably take many more months, if it works at all. Do not do business with this company.
Helpful Report
Posted 7 years ago
I tried to email customer service with no response regarding a delivery or refund. Took 2 months to get my two blouses (of course from China). They fit weird, definitely doesn't look like the photos. Won't ever order from them again.
Helpful Report
Posted 7 years ago
My experience very bad and not acceptable. Time for delivery after order was over month long. 4 pairs of shoes all size 39, only one able to wear. The made of the other 3 pairs were defective and smaller than my feet. I waited for The orders to come in, because they were not sent all in one. I was not going to return the first 2pairs and then how about the last 2 arriving. Chat with 1st agent to explain and he gave me a tat number to use when returning. Then I tried for the other ones when arrived 6 days later, and terrible experience! No customer service. The person only referred me to check their link, with no service at all! The cost would have been 2 times more of cost. I wanted to exchange for a higher Suz. Number.. and no luck! 2nd person did not understand English, I think. Be aware of this before you buy from them. It would be better to spend a little more and try another company or through a distributor. I won’t chance it again This company makes it extremely hard. .
Helpful Report
Posted 7 years ago
Poor quality clothes and poor fit. Would never recommend this company as shipping costs to return are cost prohibitive. I will complain to Pinterest for allowing the company to align itself with new chic.
Helpful Report
Posted 7 years ago
Buyer: Just read all the one star reviews before you buy. I didn't, and I've been waiting for my product for way too long. I guess I'm spoiled by Amazon and Zappos
Helpful Report
Posted 7 years ago
OH MY GOSH, what a horrid company. I normally wear a L/XL, so knowing that this is China I ordered a 4XL and a 5XL. First, neither fit, they were more like a Medium and the fabric was terribly cheap. The one shirt didn't match the photos very well at all. So that was $77.91 spent. To return them for a full refund I had to send them regular post but had to be able to track it. The cheapest price to track this tiny package via regular post at CP was over $59. So guess what.... I have 2 shirts that fit and look like garbage. I will never purchase from here again. The people that are posting what great merchandise they have makes me wonder if they work for the company or are friends because I can't believe anyone had actualy luck. Lesson learned!
Helpful Report
Posted 7 years ago
I ordered two dresses for 41.73 on April 20 as of now May 19 I did not get them I try to call or send them email it seems all number and email addresses are fonny
Helpful Report
Posted 7 years ago
ordered 2 pr loafers back on Apr 8, today (May11) still waiting. Difficult to reach customer service. Cannot dial their ph number as I don't have the + character on either phone. Tried chat line, told I was 3rd in line. Waited considerable length of time, no one answered. I just want my money back New Chic!!! Just be honest and keep informing the customer if the product actually is on it's way!
Helpful Report
Posted 7 years ago
I do not believe this is a legit business. Ordered 2 blouses then two weeks later they email and say they are on backorder until December, it is now May. But they give the option of cancelling the order. Sounds fair right. Wrong ! now you have to set up an account with them which you did not need to do when the order was placed. This is a very frustrating company to deal with. I never was able to cancel the order.
Helpful Report
Posted 7 years ago
I can't track my order. It's been 2 weeks since I ordered and nothing. I'm not sure if this is a real place.
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Posted 7 years ago
I ordered shoes 22 days ago and still haven't received them! After contacting them i find out that you have to pay for a tracking number?! Quite possibly the worst online company ever!
Helpful Report
Posted 7 years ago
After receiving my money, they went silent. To ask questions about your orders or shipping time, tracking ... you have to register and log into your account. It's been three weeks and I haven't received my order so I am not sure if newchic.com is a legit business.
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Posted 7 years ago
Ordered over a month ago and have not received anything? I spent over 150.00 and nothing has been shipped and everything keeps saying back ordered? When that date arrives they offer you an exchange or wait option which neither of those are actual options.. they then say it is back ordered again? THIS site APPEARS TO BE A SCAM!!!! DO NOT ORDER FROM NEW CHIC if you don't want to throw your money away!
Helpful Report
Posted 7 years ago
Sizes are inconsistent and there are no returns. One order, for shoes, was placed over two months ago, and I have yet to receive them. You are dealing with China and once they have your money you are at their mercy.
Helpful Report
Posted 7 years ago
NewChic is rated 3.6 based on 4,874 reviews