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NewChic Reviews

3.6 Rating 4,874 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,874 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
Received two bras size 42D and 42DD would fit maybe a person that wore a 36. Horrible return policy. You must first call an international number and show the product has a defect they will not return for size issues. This company is from China and not the US. Big Ripoff. I lost $50.00 to this company. Giving these to a charity so maybe someone can wear the bras. Please do not buy from NewChic.
Helpful Report
Posted 7 years ago
Ordered hat. It was never delivered. I was told to check with the post office.
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Posted 7 years ago
Thieves! We ordered shoes 3 weeks ago and no shoes no email responses. Don't order from this site! Thieves!!
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Posted 7 years ago
I order two items and have not receive them ( one month age)don't know why they let them do business in the US. They should take them off the websit. Still waiting
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Posted 7 years ago
Company has a return policy, but fails to tell you that to return just one item will cost you $150.00+! You pay for what you get: poor quality, poor workmanship, poor service.
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Posted 7 years ago
NewChic is a SCAM. Order 52724097 now over 3 weeks old and still not delivered. Tracking number they provided says "Item not found." Customer service website does not exist. DO NOT BUY ANYTHING FROM THIS COMPANY.
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Posted 7 years ago
You are a scam! You sold me an item, waited the more than time that it was suppose to take for shipping, and finally told me there was a supply issue! Now you are telling me that you will be holding on to my money even longer! I am going to report you as a scam.
Helpful Report
Posted 7 years ago
Order shipped, never received. This company is awful!
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Posted 7 years ago
To date, 8-20-18, never received my order, said that the company shipped my item 7-15-18...Never received the item...since, I didn't ask for "priority" shipping..there is no tracking function to utilize....Even from Hong Kong I would have received my merchandise by now...Asked for a refund and I didn't want their points! Low-grade operation.
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Posted 7 years ago
I needed to return my order due to size andris cut not being right. The customer service rep was helpful but I too found out I had to return it to CHINA!!! The refund would be wiped out by the cost of the return! Plus, when I looked at where it was shipped from, the return address was in Canada. They shouldn't be allowed to advertise without stating where they are actually located. From the packaging I received, it appears that the Canada location receives the order from China then ships to the customer. No wonder it took over a month from order date to shipping date plus a few more days for delivery.
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Posted 7 years ago
I would rate lower than one if I could. I ordered a 32dd bra. The cup size actually looks like maybe a B. I just don't get it .... Now I want to return and they say I have to pay shipping on both ends. The shipping they spent and then again to ship it on my own.... TO CHINA !!!!!!!!!!!!!!!!!!!!!!!!!! OMG.... NO !!!!!!! Terrible. And no one to talk to.
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Posted 7 years ago
They have some nice ideas but check the sizes before you buy
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Posted 7 years ago
Ordered 2 items (51017087 and 51414840) over 6-8 weeks ago, Never received either item. NewChic said it was delivered...NOT TRUE. You need to go thru hoops for a refund which will not happen.I am out the money and the products and will never order form you again.....Buyer Beware
Helpful Report
Posted 7 years ago
Order never shipped. They keep giving me a fedex tracking number that says label has been created only, but they keep telling me that they shipped a week ago. I thought it was domestic, but it seems to be another chinese company and there is no recourse once you pay. They won't issue refund or send item.
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Posted 7 years ago
Do not trust their advertising. They omit material information in descriptions os product and do not allow returns unless customer pays shipping, which is cost prohibitive. DO NOT BUY FROM THIS COMPANY! Caveat emptor.
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Posted 7 years ago
Be very careful when buying from this company. Mens' larger sizes are not reliable. I couldn't recommend buying. Ships from China. Returns are a nightmare & cost prohibitive. I ordered a pair Mens 5X SKU917376 and it is at most a XL. Shipped from China to Vancouver BC to "TRIPLE EAGLE VANCOUVER" then to me. To return to China (via FedEx) as directed by your staff is over $100.00. It also took 3 weeks longer to arrive than promised. Definitely not customer friendly.
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Posted 7 years ago
never received products ordered ?????
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Posted 7 years ago
awful. all items I ordered were listed as available and dispatched in 1 day. NOT TRUE. 2 weeks later still waiting for my order, check order status and All items were back ordered. I instant chat with customer service and they tell me the items are currently unavailable and I must have missed the message in red under shipping details. As I am talking to her I pull up website and my items are still listed as available at the same moment she is telling me they are not. She says back ordered items will be back in stock in 5-18 days. I assume from the day I ordered, since they were apparently out of stock at the time of order, but NOOO from today - 2 weeks after I ordered. DON'T WASTE YOUR TIME OR MONEY ON THESE PEOPLE, PLENTY OF CUTE STUFF HERE IN AMERICA THAT WILL SHIP IN A TIMELY FASHION.
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Posted 7 years ago
So, I ordered the buttons. Two batches ("What kind of foooool am I?") Well, it is now just short of a month - and of course - still no buttons. They claim the product has been mailed already, but I doubt it. Their supposed "tracking" does not really exist. Facebook got me into this, and Newchic is obviously a scam outfit. Naturally I get daily emails trying to lure me into purchasing other products - but - no thanks. Wish I had read the reviews FIRST...
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Posted 7 years ago
While NewChic doesn't actually deliver Items ordered, they do provide hours and hours of entertainment. You can search the website for insights on where your items might be, count business days from the time of your order, write customer service department daily for insights on if NewChic actually has or has ever had the items ordered and finely write your credit card company to obtain a refund.
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Posted 7 years ago
NewChic is rated 3.6 based on 4,874 reviews