Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,610 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,610 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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244

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've ordered plenty of times from them and everytime im just so happy and excited to open my package when its delivered 😀”

Helpful Report

Posted 3 months ago

“I would write a more detailed review but I've already spent nearly 6 weeks fighting for my refund and refuse to waste anymore time on this horror of a company. In short, make sure you keep your proof of return to show the returns ID and the parcel weight, and take images of the items you are sending back before you put them in the returns bag. Shein tried to tell me that I hadn't returned all of the items in the package and refused to give me my refund. It was only because I had the hard evidence and could prove that the weight of the package they sent to me was the same as the one I sent back that they had to refund me, otherwise they were trying to swindle me out of my £75 refund, on top of the £33 handling fee they added on and the £9 delivery charge. I will never purchase here again and advise you not to shop here either.”

Helpful Report

Posted 3 months ago

“It was the worst shopping experience ! I have ordered flare pants in the correct size and a couple of size larger, just in case they run small. Both sizes are practically the same length ...EXTREMELY SHORT! I haven't ordered in size Petite either. AND IN ADDITION THERE IS NO CUSTOMER SERVICE TO SOLVE AN ISSUE. There is no Live Chat, no phone number, e WASTED MY MONEY!”

Helpful Report

Posted 3 months ago

“Calitatea produselor nu sunt de o calitate buna, mai mult de atat preturile de pe site nu sunt cele reale, de fiecare data cand adaugi un produs in cos pretul creste, iar cand vrei sa il platesti, din nou creste pretul produsului, deci e un site care incearca sa prosteasca consumatorii cu preturile expuse, dar pretul final e altul. NU RECOMAND.”

Helpful Report

Posted 3 months ago

“TERRIBLE! They know what they are doing at SHEIN. They make it very complicated to return anything. I ordered several items - first time ordering from this company. I will not recommend. Need to return 4 items that do not fit and I think I will have to keep them because it is so complicated. They only use bots for customer service so there is no way to get anything resolved. I learned my lesson. DO NOT ORDER FROM SHIEN.”

Helpful Report

Posted 3 months ago

“I ordered 4 blouses that was a very low price.Im so happy with my blouses. I will order from this company again.”

Helpful Report

Posted 3 months ago

“I used to love SHEIN but the last order that I place they didn’t pack one of the things that I ordered. Ivv be reached out to customer service and they kept giving me a runaround. They told me that the package was delivered and they couldn’t give me a refund. I know that was a lie because I never got the package they also said that it was in a joint package and it was not.”

Helpful Report

Posted 3 months ago

“Order items and they delivered my package to the wrong address. They been ignoring me for 3 days. Did a dispute with my bank. Poor customer service, no phone number to reach out too.”

Helpful Report

Posted 4 months ago

“Very nice clothes and stuff. The company isn't well structured. They lack in too many situations and abuse of their power stealing coins and changing their policy without letting clients know this in advantage. And it's not even sure people accept new conditions they pretend to impone. Maybe it's the case someone very strict starts to control this people.”

Helpful Report

Posted 4 months ago

“The customer agent is the worst ever. She is tweaking policies. So caught up with her lies. She is also not familiar with refund policies.”

Helpful Report

Posted 4 months ago

“Terrible experience with SHEIN – Wrong order, no help!”

Helpful Report

Posted 4 months ago

“They are only there to collect your money and provide really terrible customer service; it takes them a long time to answer when you want a refund.”

Helpful Report

Posted 5 months ago

“I ordered item, and problem with verification and identifying me. Proof it's me, but claim I never sent them proof, I call BS. I feel I dodged a bullet with this company, seems they have an awful delivery records, putting wrong addresses on packages so don't end up with original customer. SHAME ON THEM!!! I don't recommend them.”

Helpful Report

Posted 5 months ago

“They do not have any way to reach them!!! I was charged for an order I did NOT place and was never send an order number so there was not way to return $300 worth of clothes I DON'T WANT!!! I've emailed them and opened disputes with PayPal AND sent 20 emails to Shein. They only send a generic response stating "they're sorry I had a bad experience with them." This is so crazy.”

Helpful Report

Posted 5 months ago

“Terrible customer service leading to complete lack of confidence in their business practices. I bought several dresses for an upcoming wedding. The dresses did not fit. Some had very low quality. Trying them on left me with a rash on my arms for a week. But whatever… I could return them, right? I followed all return policy requirements: the dresses were not worn, not washed, not damaged and the tags were still intact and on each. I received an email to say that 1 of the dresses was being returned to me (with a $20 shipping charge) as it did not meet the return requirements. I contacted customer service to ask what the issue was. They replied with the policy. I’m contacted again to ask what specifically was the issue. They replied again to say the couldn’t say and sent the return policy. I contacted a third time, and received the same message. So you will refuse a refund, but can’t justify why? I’ve gotten the item back, and for the life of me, cannot understand why the return was refused. And “SIENNA” from customer service can’t even explain why. Their policy is completely arbitrary and customers are at their whim!! Absolutely ridiculous. Atrocious customer service. And from an online clothing company… one should be able to expect that they can try something on and return if needed! But not at SHEIN. NOT WORTH THE RISK - AVOID AVOID AVOID!!!”

Helpful Report

Posted 5 months ago

“I used Shein a lot,spending hundreds of pounds. Just before Christmas a parcel went missing £22 worth of goods. The courier said the parcel had been sent back. After contacting Shein I was sent a screenshot of a delivery note, no photo of the parcel on my doorstep as is standard with every courier in the UK. I was called a liar by the customer services that the parcel never arrived. I will never use Shein again. All is well until a parcel disappears, Beware, they are a con”

Helpful Report

Posted 5 months ago

“I ordered a few dresses and had to return as they did not fit I spent £120 and £90 and they have only given a partial refund despite saying that it’s free to return I have had £30 taken off each amount that’s a total of £60 I am In dispute and requested a breakdown of why they have not given a full refund as said in there terms when ordering They need to be more up front instead of hiding hidden charges I will not order again from here”

Helpful Report

Posted 5 months ago

“my last order arrived with three things that were completely unusable. One of them was so so badly it is unbearable. The next two were jewelry and were both broken when they arrived. I cannot return one of these items according to their policy of no jewelry or undergarment returns. So I basically threw money away, and the items are going in the garbage. I will never shop at Shein again.”

Helpful Report

Posted 5 months ago

“You are full of it keep saying invite one more for sure withdraw complete fraud I know that I am only one customer but just because of this scam I am done goodbye shein”

Helpful Report

Posted 5 months ago

“Do not shop! Horrible company stole my money and didn’t deliver my parcel said was delivered no proof nothing. They reply to feedback and reviews saying email us and we will sort it but they don’t! There a scam company do not shop”

Helpful Report

Posted 5 months ago

Shein is rated 1.9 based on 1,610 reviews