Shein Reviews

Name: Shein
Rating: 1.87

1.9 Rating 1,707 Reviews

19 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,707 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 20th September 2025

Sam

Frances Sherwin

Anonymous

Anonymous

253

Anonymous

Anonymous // 01/01/2019

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“If I could give zero stars, I would. Ordered 3 items 5 weeks ago. The expected delivery date came and went. Tried to get a refund, was told I needed to wait longer. Today, was told it refund would be issued to original payment method. Instead, it was issued as a credit. I don't want a credit, but was told there is nothing they can do. EXTREMELY FRUSTRATING!!!”

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Posted 3 months ago

“I have trouble not receiving my package which was sent to unit 1/6 Hillman Place Ranui 0612 This is the second time you wrote package delivered it did not come checked my letter box nothing”

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Posted 3 months ago

“Super buena ropa buenos precios siempre encuentro lo que necesit. Muy satisfecho 😃”

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Posted 3 months ago

“0 stars Shein at first wasn't bad for the price. Ordered a couple bit, did a few returns as alot of the fabric is of very poor quality. But I have completely lost confidence with them from my last order as I had 6 items missing from a recent package and they refused to rectify my order saying that they had been delivered. Even after repeatedly telling them it was not in the package. I was met with the same silly response every time most likely automated responses. Im now out £50 of goods as they cant be asked to resend some items that they failed to pack”

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Posted 3 months ago

“Horrible customer service. DO NOT ever deal with this company. I ordered an item there, and the credit card went through with no problem. After a week, it said I needed to send a copy of my credit card statement, which I did. But they asked again, and I sent it again. A few days later, my order was cancelled because they said I didn't send the requested document with any explanation. I got on the live chat to tell them about this problem today. Before I even finished my reply, the live chat person hung up, saying it took too long for me to reply. This is the first time I have shopped on Shein, and it will be my last time. They are very unprofessional and crazy; they don't care about customers. Such a company should be avoided.”

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Posted 3 months ago

“Terrible customer service - they just keep repeating themselves rather than answering any questions. Avoid.”

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Posted 3 months ago

“At a time when I felt completely stuck and unsure of how to handle my situation, I came across TRAKMINT.ORG while reading online reviews. I decided to get in touch, and I was immediately impressed by their professionalism and speed. Their team responded without delay, offered clear guidance, and genuinely listened to every detail I shared. They approached my case with patience and understanding, making sure they grasped the full picture before moving forward. TRAKMINT.ORG support brought me a sense of relief and confidence that I hadn’t felt in a long time.”

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Posted 3 months ago

“Never arrived: I always put my parcel locker as the address to prevent packages being left and stolen from outside my place. Unfortunately it looks like this was sent by a courier who arrived at night (according to the photos) and decided to just leave the package out the front of the post office on a main road. I received no notification that it had been delivered – it was only when I went to check the order in app 10 days later as I felt it was taking a long time that I saw the photos from the courier and it said delivered. Only my first name was on the package – not even my last name which is in my account. I have ordered from SHEIN many times before every package being delivered successfully to my parcel locker – I don’t understand how this courier could think it’s ok to leave the package at the door of a closed post office on a main road. After many back and forths with the customer service team, including providing them proof from the courier accepting fault, the customer service team still refused to reissue the items or provide a refund.”

Helpful Report

Posted 4 months ago

“My SHEIN account has been unfairly suspended since Sunday with the vague message “unusual activity.” I’ve done nothing wrong, yet despite 4 days of repeated contact and sending screenshots, customer service has only given generic copy-paste replies and no explanation. Because of this delay, I lost the chance to buy a rare limited-edition item I had saved for weeks. I’ve now escalated this to Resolver UK and will be pursuing further action if it isn’t resolved urgently. This has been a terrible customer experience, and I think others should be aware. Ticket #GEUTKWAHYKHRH5X.”

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Posted 4 months ago

“Literally the worse quality of clothes and they make it almost impossible to return items by how complicated they make it . Walmart has better clothes compared to SHEIN , I kid you not….. nothing looks like picture on the internet once you get it .”

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Posted 4 months ago

“BE WARNED: you can't review an item if you had it returned or refunded so the reviews you see on their website are biased!!!!! Many of their items are fake not original items be careful”

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Posted 4 months ago

“Awful return policy. My order was delivered to an easybox just 300m from my home, yet Shein refused my return at the same place and told me to pay expensive shipping myself. Customer service took two days to reply with a useless “no,” claiming the service doesn’t exist in my area — even though I live in a premium zone full of easyboxes and couriers. Ridiculous and unfair. I will never order from Shein again.”

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Posted 4 months ago

“Do not order from this company. They sent me the wrong product and despite their "30 day return" will not accept a return and they are impossible to contact.”

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Posted 4 months ago

“Be aware of this platform especially when you doing returns for your items. The amount not accurate as what I paid! Customer service super lousy and keep act blur when I asked for proof and breakdown of how they do calculations. They replied every 12-20hrs on ticket and no response on email”

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Posted 4 months ago

“I’ve purchased 18 items for $337 dollars which doesn’t make sense to me at all and it’s not fair and need to be fix asap!”

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Posted 4 months ago

“I wanted to return an item that was wrongly sent, I was told to go on the website to sort the returns, I couldn't work out what I was supposed to do so I decided to contact them, you don't get a phone number all you get is a chat line called Expert squad, I was told to talk to someone online I had to pay £1 but it was supposed to be refunded, I have just been online to my account and Expert Squad has no only taken£1 they have also taken £35, I don't believe what's happened.”

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Posted 4 months ago

““Scammed? Money Back Secured Paradigm recovery firm “”

Shein 1 star review on 16th September 2025

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Posted 4 months ago

“Buyers beware! Never received my items and never refunded or offered of replacement. Waist of my money. I will never order again!”

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Posted 4 months ago

“It is very disappointing to share my experience with SHEIN customer care. I placed an order including essential travel items 10 days before my travel date, and to ensure timely delivery, I had been following up for over a week. Despite calling more than five times, no one in customer care was able to assist me. My last interaction with an agent named Mr. Mohamed was extremely unpleasant—he was rude, arrogant, and disrespectful. Due to this lack of support, I had to extend my travel ticket three times, which cost me additional money. To make matters worse, my package did not arrive on the promised delivery date, and I received no effective help from customer care. This has been the worst service experience I have ever encountered.”

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Posted 4 months ago

“Absolutely atrocious and incompetent return system. I have been in contact with these scammers every single day for 10 weeks after attempting to return their incorrect goods. I was instructed, in order to receive a refund (only approx £10 order), to send the goods back to an address as instructed. This return postage cost me £21. The package was returned to me by the postal service as "it did not have a suitable scan code". I then received a fine for it's return! I was given three acknowledgements (I have blatant proof) that this fine (an additional £4 on top of the £21) would be refunded if I showed proof of the postal bill. Every absurd excuse to avoid paying has been used by them - one often excuse being, that "they cannot refund if the goods have not been received by the warehouse." An absurd catch 22 situation. They refuse to explain why an order of £10 was worth spending 160% on postage. AVOID. AVOID. AVOID!!!!!”

Helpful Report

Posted 4 months ago

Shein is rated 1.9 based on 1,707 reviews