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Shein Reviews

2.0 Rating 1,443 Reviews

21 %

of reviewers recommend Shein

Company Reviews

2.0

Based on 1,443 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never had any issues ordering clothing from SHEIN. As most, I read the reviews on the clothing that I am interested in and figure out what my size would be based on US sizes. I love how honest everyone is about the material, sizing, how the top fits ( tight or loose) and whether or not to order up a size. PLUS side they always offer some type of coupon to give you an awesome discount on your order!”

Posted 4 years ago

“Better than what I expected for the price of the items. I had pretty low standards when I placed my order- but I wasn't disappointed in any way. I have ordered from them multiple times and it can be admittedly hit or miss. For example, I ordered two bras: one is my new favorite because it was so cheap and so cute+comfortable and the other one that is a little tight, a little itchy, not too comfy, but not the worst thing ever. Items sometimes take a while, but why rush them, ya know?”

Posted 4 years ago

“I ordered 4 items then panicked after reading the reviews on here. I immediately asked for a refund (approx after 1 hour of ordering) I’m happy to say that I have been given a full refund with and it’s gone back into my PayPal account. I wanted to write this to show that this company has improved their refund process, from previous comments made”

Posted 4 years ago

“I ordered 2 swimsuits, had to return, too small even though I ordered 1 size up. I received the larger size today, I absolutely LOVE these 2 swimsuits. I was totally surprised at the return process, and how quickly I got my suits back. They both look great on me too. Surprisingly, Good experience!”

Posted 4 years ago

“I ordered my items on a Monday and received them the following Monday. I was very shocked it only took one week. I looked at the sizes and decided to order a few things that would be more fitted a size larger. Paid off. Everything fits. Jewelry is cute. I've only had my things for 2 days and am ready to place another order.”

Posted 5 years ago

“I have ordered hundreds of dollars worth of clothing and shoes from Shein. Every time I wear a piece of their clothes, I get ton loads of compliments. The dresses are so beautiful and affordable. Plus they give you additional discounts”

Posted 5 years ago

“I been ordering from shein for a good few months .. very very happy with everything I brought.. and thankyou to Nancy of the live phone chat you was so helpful thankyou .”

Posted 5 years ago

“Its so nice”

Posted 5 years ago

“i always shop from there and have no complains and always get compliments from people .”

Posted 5 years ago

“I read reviews before purchasing from here. I saw good and bad, a lot of bad. I won’t lie. I was worried about it after I purchased about how the material would be, how would things fit, I was especially worried about the shipping seeing as so many people posted about issues they had... I 100% had a great first experience! It came earlier than expected, I downloaded the app and was able to follow where it was at the entire step of the way! I got 10 items for less than $100 and every piece was in good condition. The material was great for some pieces and good for others. I also ordered bathing suits. Bottoms were a bit snug, but I am going to order up a size next time to try to adjust that. I only ordered shirts, and dresses in medium and the size was perfect! I will be purchasing again! Thank you for a painless online experience.”

Posted 5 years ago

“Shein had been an absolute plus for me. Only issue i've really had personally is the wait of 1-2 weeks of anything arriving to here in Ohio. Their clothes are so amazingly stylish however depending on the item quality can lag as you can tell whats cheap material and whats not cheap. Still, if you wanna look like you spent a lot of money on an outfit this is the way to go! Deffo recommend the clothes if you want to start up your personal Instagram model of yourself!”

Posted 5 years ago

“Bought several items from stein. Really nice bits that you wouldn’t get in your usual shops. Quality nice for the money. Delivery a bit slow however it’s coming from far away. But definitely buy again. And would definitely recommend.”

Posted 5 years ago

“I was skeptical when I read the reviews after I ordered. I'm so happy to report that it came within a week and every thing fits exactly as I expected it too!! I have no complaints! I will be buying again soon!”

Posted 5 years ago

“I was skeptical to order from here at first but needed some new clothes for work. I spent $118 on various items from sunglasses to blouses to skirts to pants. My order came within a week & I was thoroughly satisfied with my order. Everything was packaged nicely, everything fit (even the pants; I never get pants to fit so I will be ordering other colors!) I think it’s important to read the reviews for each product you decide to buy though before purchasing.”

Posted 5 years ago

“By far the best online shopping experience I have had! Spent over $100 which gave me free express shipping and my 11 item order was here in 3 days! Prices are incredible for the quality that you are getting, everything fits exactly as expected. I highly reccomend this website, high fashion for low prices!”

Posted 5 years ago

“I am pleasantly surprised with my order! I ordered about 10 items, ranging from swimsuits to sweaters to scrunchies. Aside from a few stitchings that were sticking out, I was extremely happy with the quality of the items. I wouldn't recommend buying chokers from there because they break easily, but what do you expect paying $3 for jewellery. Aside from that, the shipping came a lot earlier than expected! I ordered my items on the 13th and they arrived a week later on the 20th! I did have to pay $30 for customs, but that's normal for packages coming from China to Canada. I will order again - highly recommend their bathing suits!”

Posted 5 years ago

“So, I just have to preface this with the fact that I read almost every one of these reviews after placing my order. I found an item last Wednesday night that was a necessity for a cosplay and Shein and Makemechic were the only two websites that sold this particular dress (I used Google image search to crosscheck other websites). After placing my order, I started to get really worried that my item, ordered on 2/13 wouldn't be here in time for my cosplay to be complete on 2/21. I opened a ticket for my item and within hours, I was greeted by customer service, offering to cancel if I thought my item wouldn't arrive. I decided to take a chance and go for it, with express shipping which was $13. The customer service reps kept me updated every step of the way. Shein's own tracking sucks, however, they use DHL for express so I was able to track my item every step of the way. It arrived days early. It's here on 2/18 and I could not be happier. The product is gorgeous and customer service was A++! I'll certainly be ordering again.”

Posted 5 years ago

“So, I just have to preface this with the fact that I read almost every one of these reviews after placing my order. I found an item last Wednesday night that was a necessity for a cosplay and Shein and Makemechic were the only two websites that sold this particular dress (I used Google image search to crosscheck other websites). After placing my order, I started to get really worried that my item, ordered on 2/13 wouldn't be here in time for my cosplay to be complete on 2/21. I opened a ticket for my item and within hours, I was greeted by customer service, offering to cancel if I thought my item wouldn't arrive. I decided to take a chance and go for it, with express shipping which was $13. The customer service reps kept me updated every step of the way. Shein's own tracking sucks, however, they use DHL for express so I was able to track my item every step of the way. It arrived days early. It's here on 2/18 and I could not be happier. The product is gorgeous and customer service was A++! I'll certainly be ordering again.”

Posted 5 years ago

“Very affordable clothes and good quality! I get all my business clothes from this website including heels. I flippin love my cute lilac furry coat that I purchased recently from the website! It really makes me stand out and look like a diva.”

Posted 5 years ago

“Their stuff is super cute and inexpensive! I like that you can read customer reviews below the product so it helps with knowing how it fits and which size to order. Orders always come before they say they will!”

Posted 5 years ago

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Shein is rated 2.0 based on 1,443 reviews