Login
Start Free Trial Are you a business? Click Here

Shein Reviews

1.9 Rating 1,641 Reviews
20 %
of reviewers recommend Shein
1.9
Based on 1,641 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 67%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Anonymous
Anonymous  // 01/01/2019
My experience with shein has been great!! My daughters and I have been ordering from this company since last year. And so far all our orders have been correct.. and all the items look like the pics.. the stitching is good.. and sizes are pretty true to size.. Delivery time isn't bad..I usually get my order within 5 to 7 days.. the prices are reasonable..I love the sales as well..very affordable. I've never had to return anything. Overall they are legit!!
Helpful Report
Posted 5 years ago
I ordered a lot of things from Shein because they have plus-sized amazing clothes. My orders came in time. Of course, it's not the best quality, but it's not the worse either, you can just see that with the prices they give to you ; don't except the best quality. Never used the refund service because everything was fine, but if you are scared of this, just make sure to buy carefully ! (stars, comments, etc...)
Helpful Report
Posted 5 years ago
I’m surprised to see so many negative reviews. I’ve like everything I’ve ordered so far! (2 dresses 1 pair of leggings). I actually ordered too big of a size (dresses) and opted for a return and they provided me with a return label free of charge! Very impressed. I’ve had no problem logging back in to see my order. My order came by the end of the month.
Helpful Report
Posted 5 years ago
About a year and a half ago I ordered from SHEIN and didn’t like the items at all. However I had read that they had gotten better and gave it a shot again because for the price it was worth it. Since then I’ve ordered four different times (a total of about 20 items) and liked all but one skirt. I’ve found the key is to read the reviews. People will say if it’s a quality product and how the sizing works. Of course it is more Forever 21 quality than Gucci but it a dress is $10 and I like the style and can wear it for awhile it’s worth it. Some of the dresses the fabric is thinner so a slip is a must but I was very pleasantly surprised at how well made the sweaters were. Shipping was fast considering it’s coming from China so it does take about two weeks.
Helpful Report
Posted 5 years ago
on time fitted well AMAZING
Helpful Report
Posted 5 years ago
i’ve had nothing but good experiences with shein. I’ve ordered on multiple occasions and has always been satisfied with shipping and quality of my items. As a shopper you have to pay attention to what items are popular and have reviews on the app/website to get an idea of what your ordering. if no one has bought it then beware. Other then that i’ve never had a problem with shein. just know cheap prices= cheap quality. don’t expect high end clothing for so cheap
Helpful Report
Posted 5 years ago
I received my products sooner than i expected. I was expecting some clothes completely different than i ordered, but it was the exact thing. I will be shopping with them again. I absolutely love it over FashionNova.
Helpful Report
Posted 5 years ago
There clothes are very reasonable in pricing, there is a huge selection of all brands and sizes of clothing, and there is free shipping. I definitely recommend Shein for your online clothing shopping!
Helpful Report
Posted 5 years ago
Absolutely brilliant service with fast delivery, fashion at low price with good quality material, very happy with my order.Shein has top customer service specially a girl called Vicky who instantly resolved all my queries, her communication was excellent.I have placed another order waiting to receive it soon. Highly recommend Shein
Helpful Report
Posted 5 years ago
At last an afforable retail!! While I was scrolling through Instagram, I seen an ad that said 9 times out of 10 customers usually buy the eye catching tops that are always on sale. Shirts fitting just right persuades others wanting to keep buying other items, seeing the excitement on people’s faces with the results they bought determines if the ones who look at the reviews should do the same and spend money on it. (They should!!!) Although, the shipping may take a minute to come, the wait is worth it because you’re getting what it’s worth and positively what you’ve seen online. From my experience, being astonished from the shirt I payed for amazed me because it literally fitted just right, not too big or small. Also, if you’re needing to send the product back even if it’s a small error you’ll get the same money back or an exchange.
Helpful Report
Posted 5 years ago
Im surprised with the bad reviews on here. I love this company. Ive numerous order for both me and my kids and ive always been really surprised with how good the quality is given the pricing. The sizing is great as im usually a uk 20 and for once this company actually runs a little big or at least spot on. I like shein and have just orderes again! Usually takes a couple of weeks to get here but im fine with that!
Helpful Report
Posted 5 years ago
I have ordered from this company at least twice a month for the past six months. I have used their return policy, points and refund policy successfully!!! Their products are quality items, I can’t say enough good things about this company. I watched youtube bloggers before I purchased because the reviews were so bad, but once I followed their size guide, I was able to get the perfect fit. ALL of my purchases have arrived within 7 days and my refunds in 2 weeks. I’m glad I didn’t listen to the bad reviews. Shein is my favorite on line shopping site!!!
Helpful Report
Posted 5 years ago
I like Shein. Clothes vary . The sizes run big so be prepared for some Exchanging but i love the convenience of the website and the variety Perfect for South Florida weather
Helpful Report
Posted 5 years ago
I have not had the unpleasant experiences that others have had with Shein. I got my clothes shortly after I ordered them and found it easy and simple to return them. Make sure you return all unwanted items at once so you don't get charged. I opted in to getting the shein wallet cash, as I expect to be shopping there again in the future and I haven't used it yet but it is definitely sitting there in my account.
Helpful Report
Posted 5 years ago
I've ordered 3 times from Shein now and all 3 of my orders came within 3-5 business days and I honestly loved all the clothes & accessories I bought. Great quality for the price point that is set. Sizing is very accurate and maybe sometimes runs a little large. Ive ordered kids clothes, women's clothes and accessories and I have maybe returned 6 items out of almost 60 that I purchased. You also get points for writing reviews and all 3 of my orders were discounted with the 15% offer codes they always offer. Spending $130 for 20 items can't be beat!! Definitely will be a continued customer.
Helpful Report
Posted 5 years ago
I recommend this store 100%, I've never had an issue with any of my 20+ orders, the items are good quality, and the few things I've sent back I've been refunded for 100% within one week. Plus all the customers reviews on the site are legit. It's my all-time favorite shopping website. TBH I don't get all the negative reviews here, their logistics dept is AWESOME I always get the size and color I ordered, never had a single item missing, and the shipment is always expedited quickly. I live in France and have ordered to different addresses and have always received my orders. And no issues with my credit card at all...I use PayPal as my checkout option, never noticed any shady business, it's a legitimate store I've buying from for over a year now.
Helpful Report
Posted 5 years ago
I have ordered twice now and i am impressed with the quality for the cost.as i heard dresses were in small side i ordered large instead if medium and everything fitted. Took aboyt 10 days to arrive but really no complaints at all.
Helpful Report
Posted 5 years ago
I have never had any issues ordering clothing from SHEIN. As most, I read the reviews on the clothing that I am interested in and figure out what my size would be based on US sizes. I love how honest everyone is about the material, sizing, how the top fits ( tight or loose) and whether or not to order up a size. PLUS side they always offer some type of coupon to give you an awesome discount on your order!
Helpful Report
Posted 5 years ago
Better than what I expected for the price of the items. I had pretty low standards when I placed my order- but I wasn't disappointed in any way. I have ordered from them multiple times and it can be admittedly hit or miss. For example, I ordered two bras: one is my new favorite because it was so cheap and so cute+comfortable and the other one that is a little tight, a little itchy, not too comfy, but not the worst thing ever. Items sometimes take a while, but why rush them, ya know?
Helpful Report
Posted 5 years ago
I ordered 4 items then panicked after reading the reviews on here. I immediately asked for a refund (approx after 1 hour of ordering) I’m happy to say that I have been given a full refund with and it’s gone back into my PayPal account. I wanted to write this to show that this company has improved their refund process, from previous comments made
Helpful Report
Posted 6 years ago
Shein is rated 1.9 based on 1,641 reviews